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cancellation Themify: Easy Method
What is Themify
Overview
Themify is a provider of WordPress themes, plugins and a drag-and-drop builder designed to simplify website creation. Offerings include single themes, annual Master Club access, and a one-time Lifetime Club option.
How customers use it
Customers buy themes or club memberships to get design files, updates and support for their WordPress sites. Licences typically include one year of updates/support for one-time purchases.
How to cancel Themify
Web (Themify website) cancellations
- Note: Most Themify products (excluding Lifetime Master Club) are one-time purchases, not recurring subscriptions.
- To request a cancellation or refund for a web purchase, email Themify support or use your account/member area for fastest processing.
- If you prefer postal mail, send your request to the official address shown in the Address section below.
App Store and Google Play cancellations
- App Store (iOS): If you subscribed to a Themify app (e.g. Themify Widget & Icon Themes), cancel via iPhone/iPad Settings → Subscriptions → Themify → Cancel Subscription. Deleting the app does not cancel the subscription.
- Google Play (Android): If purchased via Google Play, cancel in the Google Play app under Payments & subscriptions → Subscriptions. Uninstalling the app does not cancel the subscription.
- For platform subscription help, see official guides: Apple Subscriptions and Google Play Subscriptions.
What happens when you cancel
Access and updates
For one-time purchases you retain the license and any downloaded files, but updates/support are typically covered only for the first year. Lifetime Club remains active per its terms.
Account and data
Your Themify account usually remains accessible after cancellation. It is recommended you export or backup any theme files, customizations and license keys before losing update/support access.
Will I get a refund?
Themify refund policy
- Themify offers a 30-day money-back guarantee: request a refund or exchange within thirty (30) days from the date of purchase via email or your Themify account.
- Refund processing can take up to three business days once your request is accepted.
Exceptions and special cases
- Lifetime Master Club purchases are non-refundable and non-exchangeable after the 30-day refund period.
- Purchases made through Apple or Google may be subject to their refund processes and platform rules; contact Apple or Google support for platform-handled charges.
Themify plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Single Theme | AED 216.53 | One-time | Support, updates and downloads for one theme for one year |
| Master Club | AED 326.63 | Annual | Access to all themes, plugins and addons for 1 year |
| Lifetime Club | AED 913.83 | One-time | Lifetime access to all themes, plugins, addons, support and updates |
Notes on pricing
Prices above are converted from USD using an approximate rate (USD→AED ~3.6725). Themify lists prices in USD on its website; local AED display may not be available on their checkout.
Your consumer rights in United Arab Emirates
UAE law overview
Under UAE law (e.g. Federal Law No. 15 of 2020) digital goods accessed upon purchase are generally non-refundable once delivered. Exceptions can apply for technical faults or if the content is not significantly accessed.
How this affects Themify purchases
- Themify’s 30-day money-back guarantee provides broader rights than the minimum digital-goods protections in UAE law.
- If you believe a technical fault voids the delivery, contact Themify promptly and retain evidence (screenshots, logs, timestamps).
Customer experiences
Positive feedback
Users commonly praise Themify’s customer support as fast, helpful and professional, with examples of developers helping via custom code. The builder and pre-built modules are often described as powerful and user-friendly.
Negative feedback
Some users report functional issues after framework updates, such as compatibility problems with custom post types or themes. App-store subscribers have reported difficulty cancelling through the app itself.
Documentation checklist
What to gather before requesting cancellation/refund
- Order number, purchase date and payment method.
- Themify ID/email used to purchase and any license keys.
- Screenshots or logs showing faults, and a short description of the issue.
- For App Store/Google Play subscriptions: platform subscription ID or transaction receipt from Apple/Google.
How to submit
- Email or use your Themify account/member area for fastest handling.
- If mailing, include a copy of your purchase receipt and a clear refund/cancellation request.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app cancels a subscription. This does not stop billed subscriptions on Apple or Google - cancel via the respective platform settings.
Missing the refund window or wrong channel
Waiting past the 30-day refund window can forfeit a refund, especially for Lifetime Club purchases which are non-refundable after that period.
Purchases made via Apple or Google often require using Apple/Google support for refunds; contacting Themify alone may not resolve platform charges.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refund eligibility |
|---|---|---|
| Web (Themify website) | Request via email or account/member area; postal mail possible. | 30-day money-back guarantee for most purchases; Lifetime Club non-refundable after 30 days. |
| App Store (iOS) | Cancel in iPhone/iPad Settings → Subscriptions; deleting app does not cancel. | Refunds and platform charges may be handled by Apple; follow Apple refund process. |
| Google Play (Android) | Cancel in Google Play app → Payments & subscriptions → Subscriptions. | Refunds and platform charges may be handled by Google; follow Google Play refund process. |
Key takeaway
- Web purchases: use Themify support/account and the 30-day guarantee where applicable.
- Platform purchases: cancel via Apple/Google and follow their refund procedures for platform-billed subscriptions.
After cancelling
Keep records
Save confirmation emails, cancellation receipts and any correspondence. Retain backups of theme files and license keys for future use.
Helpful official links
- Themify home: https://themify.me/
- Themify documentation: https://themify.me/docs
- Themify terms: https://themify.me/terms
- Apple subscriptions help: Apple Support
- Google Play subscriptions help: Google Play Help
Address
Company address
Themify official postal address (for postal cancellation/requests): 124 Street, Toronto, ON, Canada.
Contact methods
- Preferred: Email Themify support via your Themify account or support link on the official site.
- Alternative: Submit a request through the Themify documentation/support pages or send postal mail to the address above.
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Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Themify subscription purchased through the website, email Themify support or use your account/member area for the fastest processing. You can also send a cancellation request via registered postal mail.
Yes, if you cancel a one-time purchase, you retain the license and any downloaded files. However, updates and support are typically available only for the first year.
To cancel your Themify subscription from the App Store, go to your iPhone/iPad Settings, select Subscriptions, find Themify, and then cancel your subscription. Remember, deleting the app does not cancel the subscription.
Themify offers a 30-day money-back guarantee for most purchases. You can request a refund or exchange within thirty days from the date of purchase via email or your Themify account. Lifetime Master Club purchases are non-refundable after this period.
Yes, purchases made through Apple or Google may be subject to their refund processes. Additionally, Lifetime Master Club purchases are non-refundable and non-exchangeable after the 30-day refund period.