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cancellation TryHackMe: Easy Method
What is TryHackMe
Overview
TryHackMe is an online platform that provides hands-on, gamified cybersecurity training through labs and guided challenges.
It is designed for self-paced learning and offers content for beginners through advanced users.
Who it is for
Individuals learning cybersecurity, students, and professionals looking to practice practical skills commonly use TryHackMe.
Organisations may use business plans for team training and certifications are available for some paid products.
How to cancel TryHackMe
Cancel via website (recommended)
- Log in to your TryHackMe account at tryhackme.com.
- Go to Profile or Account Settings and find "Cancel Subscription".
- Click "Cancel Subscription" to stop auto-renewal; you will retain access until the current billing period ends.
Other cancellation routes
- If you purchased via the App Store or Google Play, manage cancellation through the respective store app (not directly on the TryHackMe site).
- For issues that require support, contact TryHackMe via their help center or support ticket system for assistance.
What happens when you cancel
Access and billing
Cancelling stops automatic renewal but does not immediately remove access.
You keep the paid features until the end of the current billing cycle for that subscription.
Account data and content
Your account, progress, and any non-expiring content remain tied to your TryHackMe account unless you request deletion.
If you need account deletion or data removal, contact TryHackMe support and follow their data removal procedures.
Will I get a refund?
Standard refund rules
- Monthly subscriptions are non-refundable; cancelling prevents future billing only.
- Annual subscriptions and single course purchases may be refunded only within a 7-day cooling-off period, provided no course materials have been accessed or downloaded.
Exceptions and business purchases
- Vouchers, business licenses, and professional certification purchases are non-refundable.
- Exceptions (for example, unresolved technical problems) may be considered on a case-by-case basis by TryHackMe support.
TryHackMe plans and pricing
Pricing overview
No official TryHackMe pricing in AED was found; TryHackMe typically charges in GBP or USD.
Contact TryHackMe for precise regional pricing or currency conversion questions.
How to get exact pricing
Visit the official site or contact support for current plan rates and available billing currencies.
Use the account or checkout pages on the official site to see amounts before purchase.
| Plan | Price (AED) | Notes |
|---|---|---|
| Individual Monthly | Contact for pricing | TryHackMe charges in GBP or USD; see official site for local conversion. |
| Individual Annual | Contact for pricing | Annual plans may be eligible for a 7-day refund if unused. |
| Business / Vouchers | Contact for pricing | Business licenses and vouchers are non-refundable. |
Your consumer rights in United Arab Emirates
Cooling-off and distance sales
UAE distance selling regulations commonly provide a 14-day cooling-off right for online contracts.
TryHackMe’s stated 7-day cooling-off for certain digital purchases is shorter than the typical 14-day period under UAE consumer protection.
Options if terms conflict with local law
- If TryHackMe’s policy conflicts with UAE consumer law, UAE consumers may have additional recourse under local regulations.
- You may lodge a complaint with UAE consumer protection authorities such as the Ministry of Economy if you believe your rights were breached: economy.gov.ae.
Customer experiences
Positive feedback
- Users praise TryHackMe for hands-on labs, gamified learning, and accessibility for beginners.
- The platform is often recommended for practical skill-building in cybersecurity.
Common complaints
- Some users report site bugs (lost progress, logouts) and slow support responses.
- Complaints also include difficulties with automatic renewals and obtaining refunds in some cases.
Documentation checklist
Essential documents to collect
- Order confirmation or invoice showing purchase date and plan type.
- Payment receipts or bank/credit card statements showing the charge.
- Screenshots of subscription status, account settings, and any error messages.
Support correspondence
- Copies of emails or tickets exchanged with TryHackMe support.
- Records of attempted cancellations (time-stamped screenshots) and store cancellations if via App Store/Google Play.
Common mistakes
Assuming immediate access removal
Some users cancel expecting instant loss of access; cancellation stops renewal but access remains until billing period end.
Check your account billing date to know when access actually ends.
Missing the refund window
Requesting refunds after the 7-day cooling-off for annual purchases or after accessing course materials will generally be refused.
For monthly plans, expecting any refund is usually a mistake - monthly subscriptions are non-refundable.
Comparative recap
Quick comparison of common purchase types
The table below summarises cancellation and refund expectations for each purchase type.
| Subscription / Purchase | How cancellation works | Refund eligibility |
|---|---|---|
| Monthly subscription | Cancel via account settings; stops auto-renewal, access until period end. | Non-refundable. |
| Annual subscription | Cancel via account settings; access until period end. Request refund within 7 days if unused. | Refund possible within 7 days if no materials accessed or downloaded. |
| Single course purchase | Cancel/contest via support; policies depend on access and timing. | Refund within 7 days if course materials not accessed/downloaded. |
| Business licenses / Vouchers / Certifications | Manage through business account or contact sales/support. | Generally non-refundable. |
After cancelling
Follow-up actions
- Keep confirmation of the cancellation action and note the subscription end date.
- Monitor your payment method to ensure no unexpected charges after the period ends.
Useful official links
- TryHackMe help article on cancelling: Cancelling your subscription.
- TryHackMe refund policy: Refund policy.
Address
Head office
TryHackMe
128 City Road, London, England EC1V 2NX, United Kingdom
Contact methods
- Primary website and support: tryhackme.com.
- Support articles and tickets: help.tryhackme.com.
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.