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cancellation Tunnelbear: Easy Method
What is Tunnelbear
Overview
Tunnelbear is a consumer VPN service that encrypts your internet connection to improve privacy and help access geo-restricted content.
It is subscription-based and available on desktop and mobile platforms, with both free limited-tier and paid plans.
Key characteristics
Tunnelbear emphasises ease of use, simple interfaces, and a lightweight client aimed at non-technical users.
Plans and purchases can be made directly on the TunnelBear website or via iOS App Store and Google Play.
How to cancel Tunnelbear
Cancel online (recommended)
- Go to tunnelbear.com and log into your account.
- Open the "Overview" tab in your account dashboard.
- Click the "Cancel" button and follow the prompts to confirm cancellation.
- Note: Two‑year and three‑year plans do not auto‑renew and do not require cancellation.
Cancel via app stores and other methods
- iOS/App Store subscriptions: cancel through Apple’s Subscriptions settings in your Apple ID; TunnelBear cannot cancel App Store subscriptions for you.
- Android/Google Play subscriptions: cancel via Google Play > Subscriptions under your account; TunnelBear cannot cancel Google Play subscriptions for you.
- If needed you can also contact TunnelBear Support by email ([email protected]) or use postal mail to the official address for enquiries.
What happens when you cancel
Access and service period
When you cancel an auto‑renewing subscription, you generally retain access until the end of the paid billing period.
Features and account settings remain available for that remaining period; your subscription simply will not auto‑renew.
Account data and billing
TunnelBear will stop billing after cancellation of direct subscriptions; for app store purchases billing is controlled by Apple/Google.
Account records (email, username, purchase history) are usually retained per TunnelBear policies; contact Support for account deletion requests.
Will I get a refund?
Direct purchases (TunnelBear.com)
- First‑year annual subscriptions purchased directly: 30‑day money‑back guarantee if you contact Support within 30 days of purchase.
- Monthly plans, Teams, and purchases made via iOS or Google Play are excluded from this 30‑day guarantee.
Third parties and other cases
- iOS/App Store and Google Play purchases: refunds are handled by Apple or Google under their refund policies; TunnelBear refers you to the relevant store.
- All other amounts are non‑refundable unless TunnelBear, at its sole discretion, approves a refund on a case‑by‑case basis.
Tunnelbear plans and pricing
UAE pricing (App Store data)
| Plan | Price (AED) | Period | Features | Notes |
|---|---|---|---|---|
| Monthly | AED 36.99 | Monthly | Unlimited data, one‑month subscription via App Store | Standard monthly listing |
| Giant | AED 29.99 | Monthly (labelled in‑app) | App Store in‑app purchase labeled "Giant" | Details unclear without vendor breakdown |
| Unlimited for 5 devices | AED 24.99 | One‑time / unclear | Unlimited data on up to 5 devices | Period not explicitly specified |
| Grizzly | AED 192.99 | Annual / unclear | App Store in‑app purchase labeled "Grizzly" | Likely an annual bundle |
| Grizzly Tunnelbear | AED 229.99 | Annual / unclear | Higher‑tier App Store bundle | App store bundle name |
| Unlimited 5 devices (discounted) | AED 184.99 | Annual / unclear | Unlimited data for 5 devices | Likely discounted annual price |
| Black Friday / Cyber Monday | AED 199.99 | Seasonal promotion | Special promotional bundle | Limited time offer |
| Monthly - 11.99 (label) | AED 49.99 | Monthly | Monthly plan with "11.99" label | Possibly USD equivalent labelling |
| Monthly - 8.99 (label) | AED 34.99 | Monthly | Monthly plan with "8.99" label | Likely discounted monthly |
| Monthly - $9.99 Intro | AED 49.99 | Introductory Monthly | Promotional intro price | Promotional listing |
Notes on pricing accuracy
Prices were derived from the UAE App Store listing and in‑app labels; some plan names and periods (e.g., "Giant", "Grizzly") are in‑app labels and the exact durations are unclear.
If you need verification for billing disputes or refunds, keep your purchase receipt and contact TunnelBear Support or the app store used for purchase.
Your consumer rights in United Arab Emirates
Relevant UAE law
UAE Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree‑Law No. 14 of 2023 regulate digital services and require transparent contract terms.
These laws give consumers rights to remedies, refunds or compensation when services are defective or misrepresented.
How to escalate in the UAE
- Start with the provider (TunnelBear Support) and keep receipts and correspondence as evidence.
- If unresolved, you can file a complaint via the UAE government consumer portal: u.ae consumer protection.
- You can also contact the Department of Economic Development (DED) in your Emirate for formal enforcement: ded.ae.
Non‑compliance by suppliers can attract fines; consumers should act promptly and keep documentation of attempts to resolve the issue.
Customer experiences
Positive feedback
Business review sites report high marks for ease of use and a friendly interface, with users finding the app simple to set up and use.
Some UAE users value the free tier for light usage despite its limited data allowance.
Common complaints
Public reviews include reports of bugs, removed free features, performance issues, and slow or unsatisfactory customer support responses.
Independent reviews also note mid‑range speeds and occasional struggles with streaming platforms and advanced features.
Documentation checklist
Before contacting Support
- Account email and username used to purchase the subscription.
- Purchase receipt or invoice (from TunnelBear, Apple, or Google Play).
- Payment method last four digits and transaction date.
- Screenshots of subscription status, renewal date, and billing notices.
If you escalate to authorities
- All correspondence with TunnelBear Support and app store support.
- Evidence of service defects or misrepresentation (logs, screenshots).
- Formal complaint reference numbers from TunnelBear or app stores.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling on TunnelBear’s website while the purchase was made via App Store or Google Play - the store will continue billing unless you cancel there.
Always check where the subscription was charged (credit card vs. Apple/Google) before cancelling.
Missing refund windows or evidence
Waiting beyond the 30‑day direct purchase window or failing to keep receipts reduces refund options.
Also, not keeping screenshots or correspondence makes escalation with UAE authorities harder.
Comparative recap
Quick comparison
| Factor | TunnelBear (UAE) | What to check |
|---|---|---|
| Cancellation ease | Easy via web account; must cancel via App Store/Google Play for in‑app purchases | Confirm purchase source (TunnelBear vs App Store vs Google Play) |
| Refund policy | 30‑day money‑back for first‑year direct annual purchases; other cases discretionary | Keep receipt and contact Support within 30 days for direct annual purchases |
| Support channels | Email/chat and online support; app store purchases require Apple/Google support | Collect all correspondence and use app store support when relevant |
| Customer sentiment | Positive for ease of use; negative reports on bugs and support responsiveness | Weigh convenience vs. advanced features and support expectations |
Actionable summary
Cancel via the platform you used to purchase to stop billing immediately after confirmation.
If you paid directly and are within the refund window, contact TunnelBear Support quickly with receipts and evidence.
After cancelling
Immediate steps
- Save cancellation confirmation emails and screenshots of subscription status.
- Verify the renewal is turned off in your TunnelBear account or in App Store / Google Play subscriptions.
If you need further help
- Contact TunnelBear Support at [email protected] or via tunnelbear.com.
- For unresolved disputes, use the UAE consumer portal: u.ae consumer protection or contact your local DED: ded.ae.
Address
Mailing address
174 Spadina Avenue, Suite 206, Toronto, ON, Canada.
Use the address for postal correspondence; allow additional time for postal replies.
Support email and site
Support email: [email protected].
Official site and account management: https://www.tunnelbear.com/.
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Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Tunnelbear subscription online, log into your account at tunnelbear.com, go to the 'Overview' tab, click the 'Cancel' button, and follow the prompts to confirm your cancellation.
If you subscribed through the App Store, you need to cancel your subscription through Apple’s Subscriptions settings in your Apple ID, as Tunnelbear cannot cancel App Store subscriptions for you.
After you cancel your Tunnelbear subscription, you will retain access to your account until the end of the current billing period, but your subscription will not auto-renew.
You can receive a refund for direct purchases if you cancel within 30 days of your first-year annual subscription by contacting Tunnelbear Support at [email protected].
Yes, you can cancel your Tunnelbear subscription by sending a written request via email or registered postal mail to the contact details shown on your bill or contract.