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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zoho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Zoho: Easy Method
What is Zoho
Overview
Zoho is a cloud-based suite of business applications covering CRM, finance, HR, collaboration, and more.
It operates on a subscription model where customers choose plans per product or bundled suites for organizations in the UAE and worldwide.
How Zoho is delivered
Zoho is delivered as web and mobile apps with account-based billing and centralized subscription management.
Some purchases made through Apple App Store or Google Play are managed by those stores rather than directly in your Zoho account.
How to cancel Zoho
Cancel via your Zoho account (recommended)
- Log in to your Zoho account at https://www.zoho.com/ae/.
- Go to the subscription or billing section for the product you want to cancel.
- Select the subscription and choose Cancel or Turn off auto-renewal, then confirm the cancellation.
- Save any confirmation emails or screenshots for your records.
Cancel purchases made through mobile app stores
- Zoho mobile apps do not support in-app cancellations; you must use the app store subscription settings.
- Google Play: Open Google Play > Subscriptions > Zoho Forms (or product) > Cancel. The subscription stays active until the billing period ends.
- Apple App Store (iOS): Go to Settings > Subscriptions > Zoho Forms (or product) > Cancel. App store rules apply and the subscription remains until period end.
Other accepted cancellation methods
- Email Zoho billing/support from the account owner’s registered email, including subscription details and request.
- Postal mail or written request to Zoho UAE office may be used where required, but online cancellation is fastest.
What happens when you cancel
Access and features
After cancelling, your subscription remains active until the end of the current billing period unless stated otherwise.
Access to paid features will end when the paid period expires; you may be downgraded to a free plan or limited trial features.
Automatic renewal and billing
Cancellations stop future automatic renewals; you are not billed further after the active period ends.
For store-managed subscriptions (App Store / Google Play), billing and renewals are controlled by those stores and follow their rules.
Data retention and export
Zoho typically retains account data for a period after cancellation; export important data (reports, contacts, invoices) before service ends.
Contact Zoho support for data-export guidance if you need copies in specific formats or quicker retrieval.
Will I get a refund?
Standard refund windows
Zoho offers a full refund if you are dissatisfied within the initial grace period: 30 days for monthly subscriptions and 45 days for annual subscriptions.
These windows are stated in Zoho's refund policy; eligibility depends on the product and how you purchased it.
Refunds after auto-renewal and prorated cases
- Auto-renewal refunds: You can request a full refund within 5 business days for monthly renewals and within 15 days for annual renewals.
- Prorated refunds: If Zoho discontinues or breaks a feature that was promised, you may request a prorated refund for the unused period.
Exceptions and denied refunds
- No refunds (full or prorated) will be provided if the account is terminated or suspended for Terms of Service violations (e.g., phishing, fraud).
- For store purchases, refunds may need to be requested through Apple or Google Play in accordance with their policies.
Zoho plans and pricing
Pricing overview
All pricing below is shown in AED and is exclusive of VAT, reflecting Zoho UAE listings as of January 2026.
Annual billing discounts apply where specified; monthly and add-on billing may vary.
Plans table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Zoho Payroll - Standard | AED35.00 | per Organization / Month (billed annually) | Includes 5 employees; AED7 per additional employee; payroll automation, payslips, WPS, Pension, Gratuity, SIF, integrations |
| Zoho Payroll - Professional | AED55.00 | per Organization / Month (billed annually) | Everything in Standard plus bonus & off-cycle runs, reporting tags, approvals, advanced components |
| Zoho Payroll - Premium | AED75.00 | per Organization / Month (billed annually) | Includes Professional plus leave & attendance, advanced approvals, workflows, custom functions |
| Zoho Books - Free | AED0.00 | per Organization / Month (billed annually) | 1 User + 1 Accountant, invoicing, quotes, expenses, bank reconciliation, basic reports |
| Zoho Books - Standard | AED60.00 | per Organization / Month (billed annually) | VAT tracking, retention invoicing, VAT filing & audit reports, bank feeds, up to 3 users |
| Zoho Books - Professional | AED90.00 | per Organization / Month (billed annually) | Corporate tax compliance, multi-currency, inventory, price lists, project timesheets, 5 users |
| Zoho Books - Premium | AED120.00 | per Organization / Month (billed annually) | Fixed asset management, budgets, cashflow forecasting, vendor portal, custom modules, 10 users |
| Zoho Books - Elite | AED280.00 | per Organization / Month (billed annually) | Advanced inventory, warehouses, composite items, serial tracking, Shopify integration, 10 users |
| Zoho Books - Ultimate | AED660.00 | per Organization / Month (billed annually) | Advanced analytics, KPIs, Zoho Analytics integration, 15 users |
| Zoho Subscriptions - Standard | AED239.00 | per Organization / Month (monthly pricing) | 500 customers, 3 users, workflows/modules 3, API limit 2,500/day |
| Zoho Subscriptions - Professional | AED479.00 | per Organization / Month (monthly pricing) | 2,000 customers, 5 users, workflows/modules 10, API limit 10,000/day |
| Zoho Subscriptions - Professional (Annual) | AED399.00 | per Organization / Month (billed annually) | Same as monthly Professional features |
| Zoho Subscriptions - Enterprise (Annual) | AED999.00 | per Organization / Month (billed annually) | 5,000 customers, 10 users, API limit 50,000/day, workflows/modules 10 |
| Zoho Finance Plus | AED699.00 | per Organization / Month (monthly pricing) | Includes Zoho Books (Premium), Zoho Inventory Premium, 10 users; add-ons extra |
Your consumer rights in United Arab Emirates
Legal expectations
UAE consumer protection requires businesses to disclose terms of service and offer fair refund policies.
Zoho’s stated refund windows align with clear disclosure practices, but execution may vary in practice.
Practical steps if you encounter issues
- Keep written records of cancellation and support interactions (emails, screenshots).
- If refunds or cancellations are not honoured, escalate via your bank (chargeback) or UAE consumer protection channels.
Official UAE resource
For formal complaints or guidance, consult the UAE government consumer protection page.
Refer to: UAE Consumer Protection.
Customer experiences
Positive feedback
Many users praise Zoho Social’s intuitive scheduler and analytics and note good hands-on support for Zoho Sites domain issues.
These positives are frequent in reviews where specific support interactions were prompt and effective.
Negative feedback
Common complaints include slow or unresponsive customer support and difficulties with cancellations or delayed refunds.
Some UAE users report missing localised features in Zoho Books for invoicing and occasional refund processing delays.
Takeaway
- Experience varies by product and support interaction; document communications to improve outcomes.
- Store-based purchases may follow different support/refund paths (App Store/Google Play).
Documentation checklist
Essential items to collect
- Account email, organization name, subscription ID or invoice number.
- Dates of purchase/renewal and screenshots of billing statements.
- Confirmation of cancellation (email or in-app screenshot) and any case/ticket numbers.
Optional supporting documents
- Copies of correspondence with Zoho support and any merchant emails from Apple/Google.
- Bank or card statements showing charges if you need to escalate a refund or chargeback.
Common mistakes
Canceling via the wrong channel
Example: Trying to cancel a Google Play purchase inside Zoho’s web portal will not stop the app-store billing.
Always check where the subscription was purchased (Zoho site vs App Store vs Google Play) before cancelling.
Not saving proof and missing deadlines
Example: Forgetting to save a cancellation confirmation or screenshots can complicate refund claims.
Also, missing the refund window after auto-renewal (5 days monthly / 15 days annual) may limit your options.
Assuming immediate data deletion
Example: Users expect all data removed on cancellation; Zoho typically retains data for a period and you must request deletion or export.
Export critical data before service expiry and confirm retention/deletion with support if needed.
Comparative recap
Quick method comparison
| Method | Ease | Refund window | Notes |
|---|---|---|---|
| Zoho web portal | High (recommended) | 30 days monthly / 45 days annual; post-renewal windows apply | Fastest; keeps records and direct billing control |
| Apple App Store | Moderate | Follow Apple refund policy; store handles refunds | Cancel in iOS Settings; refunds via Apple |
| Google Play | Moderate | Follow Google Play refund policy; store handles refunds | Cancel in Google Play > Subscriptions; remains active until period end |
| Email / Postal request | Low to Moderate | Depends on support response and policy | Used when portal cancellation is not possible; slower response times |
After cancelling
Exporting and securing data
Export invoices, contacts, reports, and any attachments before the subscription ends to avoid data loss.
Confirm with support the timeline for data retention or deletion after cancellation.
Follow-up and dispute steps
- If a refund or cancellation isn’t processed, contact Zoho support in writing and retain ticket numbers.
- If unresolved, consider raising a dispute with your payment provider or filing a complaint with UAE consumer protection.
Helpful official links
- Zoho UAE official site
- Zoho Refund Policy
- Google Play - Manage subscriptions
- Apple - View or cancel subscriptions
- UAE Consumer Protection
Address
Zoho UAE office
Villa - 04, Boutique Offices, DMC P.O. Box 502629 Dubai, UAE
Contact recommendation
For fastest cancellation and billing help, use your Zoho account portal or the official Zoho support pages linked above.
Keep records of all communications and confirmations for any future disputes or refunds.
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FAQ
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