Cancel BOKKSU online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bokksu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Bokksu: Easy Method
What is Bokksu
Service overview
Bokksu is a subscription box service that curates and ships authentic Japanese snacks, teas, and cultural booklets to international customers.
The service offers recurring boxes (monthly and multi-month plans) as well as prepaid gift subscriptions and one-off marketplace purchases.
Who it suits
Bokksu is aimed at customers who want a curated tasting experience of regional Japanese snacks and tea pairings delivered internationally.
It serves both recurring subscribers and gift buyers; shipping to the UAE is available with additional shipping charges and import responsibilities.
How to cancel Bokksu
Cancel via web account
- Log in to your Bokksu account at bokksu.com.
- Go to the "Subscriptions & Gifts" or "Subscriptions" section in your account dashboard.
- Follow the prompts to deactivate or cancel the recurring subscription before the cutoff (see timing rules below).
Cancel by email or app stores
- Email Bokksu at hello@bokksu.com to request cancellation if you cannot access your account; include your order/subscription details.
- If you subscribed via Google Play, cancel directly in the Google Play Store app under Subscriptions.
- If you subscribed via Apple (in-app on iOS), cancel through your device: Settings → Apple ID → Subscriptions.
What happens when you cancel
Access and delivery
If you cancel a recurring subscription, you will retain access to any content and deliveries already paid for through the end of the current paid period.
No prorated refunds are issued for partial periods after cancellation; you will receive the paid-for shipment(s) or content for that billing cycle.
Renewal and data
To prevent the next renewal, cancel at least 1 business day before the next billing date; otherwise the subscription will renew and that upcoming charge is not refundable.
Bokksu may retain account and transaction data as described in its Terms & Conditions; contact customer support for account-data questions.
Will I get a refund?
Standard refund policy
Bokksu states that fees are non-cancelable and non-refundable, including prepaid subscriptions and gift subscriptions.
There is no explicit 14-day cooling-off or automatic right to a refund in Bokksu’s published terms.
Exceptions and damaged goods
- Gift subscriptions (prepaid 1, 3, 6, or 12 months) are non-cancelable and non-refundable.
- Products purchased from bokksumarket.com are perishable and generally final sale; damaged items should be reported to customer service for review.
- Customs duties, taxes, and import fees are the recipient’s responsibility and are not refunded by Bokksu.
Bokksu plans and pricing
Pricing summary
Below are the common plan and shipping prices for deliveries to the United Arab Emirates, converted to AED and rounded.
Conversion assumes 1 USD = 3.6725 AED as a fixed peg for these estimates.
| Plan | Price (approx., AED) | Period | Features |
|---|---|---|---|
| Monthly Subscription Box (20 - 24 snacks + tea) | AED 183.49 (approx.) | Monthly | 20 - 24 hand-selected authentic Japanese snacks and tea pairing |
| Shipping to UAE | AED 84.21 (approx.) | Per shipment | Flat international shipping to UAE |
Your consumer rights in United Arab Emirates
General UAE guidance
UAE consumer protection rules provide avenues for complaints, but specific refund or cancellation rights depend on the seller’s stated policy and the facts of each case.
When buying cross-border goods, import duties and taxes are typically the buyer’s responsibility and are not covered by the merchant.
Practical steps in the UAE
- If Bokksu refuses a refund you believe you are entitled to, gather documentation and consider filing a complaint with your local consumer protection authority.
- Keep order confirmations, payment receipts, tracking information, and any correspondence with Bokksu to support a complaint or dispute.
Customer experiences
Positive feedback
Many customers praise Bokksu for high-quality, unique snacks, attractive packaging, and informative cultural booklets.
Customer service is often described as prompt and helpful in resolving routine issues.
Negative feedback
Some customers report shipping delays, missing deliveries, or billing without receipt of product; resolution and refund options are sometimes limited.
Several reviews note frustration when offered store credit or coupons instead of monetary refunds for delivery problems.
Documentation checklist
What to collect before contacting support
- Order number or subscription ID.
- Account email used for the Bokksu subscription.
- Payment receipts or bank/credit card transaction evidence.
- Shipping/tracking numbers and delivery confirmations.
- Photographs of damaged goods, if applicable, and timestamps.
- Copies of any prior communication with Bokksu support (emails or chat).
Why this helps
Complete documentation speeds up investigation, supports refund or replacement requests, and strengthens any complaint to local authorities.
Attach all relevant files when emailing hello@bokksu.com or submitting a dispute to your payment provider.
Common mistakes
Missing the cancellation window
A frequent error is cancelling too close to the billing date. Bokksu requires cancellation at least 1 business day before the next billing date to avoid renewal.
If you cancel after the cutoff the subscription will renew and the upcoming period charge is not refundable.
Using the wrong channel
Another mistake is contacting Bokksu to cancel an in-app subscription. If you subscribed via Google Play or Apple, you must cancel through the respective store.
Also, gift subscriptions are prepaid and non-cancellable - attempting to cancel these often leads to disappointment without refund options.
Comparative recap
Quick policy comparison
The table below summarizes key differences between subscription types and purchase channels for easy reference.
| Feature | Recurring Subscription (Web) | Gift / Prepaid | In-app (Google Play / Apple) |
|---|---|---|---|
| How to cancel | Account dashboard or email hello@bokksu.com | Not cancellable / non-refundable | Cancel via Google Play or Apple settings (store controls) |
| Refunds | Generally non-refundable; no prorated refunds | Non-refundable | Subject to app store policies; Bokksu cannot cancel on your behalf |
| Shipping to UAE | Additional flat shipping fee applies; customer pays duties | Same shipping/duties rules | Same shipping/duties rules |
After cancelling
What to check right away
Confirm you received a cancellation confirmation email or message from Bokksu and keep it for your records.
Verify your account shows the subscription as canceled and note any final shipment that will still be fulfilled.
Helpful links and contacts
- Bokksu official site: https://bokksu.com
- Bokksu Terms & Conditions: Terms & Conditions
- Bokksu Market refund policy (market purchases): Market Refund Policy
- Apple subscription support: Cancel subscriptions on iPhone or iPad
- Google Play subscription support: Cancel Google Play subscriptions
- Contact email: hello@bokksu.com (include order/subscription ID and documentation)
Address
Corporate mailing address
Bokksu Inc
2093 Philadelphia Pike #3484 Claymont, Delaware 19703 United States
Support note
For best results, include your order details and relevant documentation when contacting support to expedite resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.