Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Candy Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Candy Ai: Easy Method
What is Candy Ai
Overview
Candy Ai is a subscription-based service that offers curated candy selections delivered to customers, billed on a recurring basis. The service manages accounts, subscriptions, and token-based purchases through its website and apps.
Scope
This guide explains how to cancel Candy Ai subscriptions and purchase packs, what to expect after cancelling, refund rules that have been published by Candy Ai, and how UAE consumer rights may apply.
How to cancel Candy Ai
Cancel via web or app (standard method)
- Log in to your Candy Ai account on the official site or app.
- Go to "My Profile" → Settings → click "Unsubscribe".
- The subscription remains active until the end of the current billing period; no pro‑rata refunds are issued for the unused portion.
- Reference: Candy Ai help article on cancelling here.
Cancel via app stores
- If you subscribed through the Apple App Store or Google Play, you usually must cancel through that platform.
- Candy Ai help pages do not provide a specific app‑store cancellation statement; follow Apple or Google Play subscription cancellation steps in your account settings.
What happens when you cancel
Access after cancellation
After cancelling, your subscription typically remains active until the end of the current billing cycle.
You keep access to paid features for the remainder of that period unless otherwise stated by Candy Ai.
Account and data handling
Cancelling the subscription does not necessarily delete your account or personal data.
If you want account deletion or data removal, contact Candy Ai support explicitly and preserve correspondence as evidence.
Will I get a refund?
Candy Ai refund policy (official)
Candy Ai's terms state you have 24 hours after payment to request a refund; refunds are denied if more than 24 hours have passed or if more than 20 tokens have been used.
Only card purchases are eligible under that policy according to the published terms (Candy Ai Terms).
Help center stance and exceptions
- Candy’s help pages also state no refunds for purchases through Candy’s properties with "no exceptions" for some purchase types (official help page).
- Exceptions may apply under UAE consumer protection law for defective or unfair services - see the consumer rights section below.
Candy Ai plans and pricing
In-app purchase packs (AED) - verified listings
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| In-App Purchase Pack - Basic | AED 2.99 | one-time | Basic token/coin pack (app dependent) |
| In-App Purchase Pack - Mega | AED 14.99 | one-time | Mid-level token/coin pack |
| In-App Purchase Pack - Hyper | AED 24.99 | one-time | Advanced token/coin pack |
| In-App Purchase Pack - Giga | AED 119.99 | one-time | Large token/coin pack |
| In-App Purchase Pack - Ultra | AED 199.99 | one-time | Largest token/coin pack |
Pricing notes
These AED-priced packs are from the "Bored Candy AI" app on the UAE App Store and may not correspond directly to the Candy Ai subscription product.
Detailed subscription pricing for Candy Ai in AED was not found; most subscription plans appear listed in USD on Candy Ai's official pages.
Your consumer rights in United Arab Emirates
General consumer protections
Under UAE Consumer Protection Law, consumers are entitled to fair treatment and accurate information about goods and services.
Protections can include remedies for defective services, misleading terms, and unfair contract clauses.
Practical steps and where to complain
- Carefully check cancellation deadlines, token‑use limits, and payment method restrictions before purchasing.
- Preserve evidence: receipts, screenshots, and correspondence with Candy Ai support.
- If terms are misleading or the seller does not follow UAE law, you may file a complaint with the UAE Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
Some users report realistic interactions, smooth delivery of service features, active product updates, and responsive team engagement.
Positive reviews highlight steady improvements and a helpful community presence.
Negative feedback
Other users report issues such as poor memory retention in chats, repetitive responses, and inconsistency in image or content generation.
There are also reports of unexpected charges and difficulty recognising subscriptions - these concerns suggest careful monitoring of billing statements.
Documentation checklist
What to save before cancelling
- Order receipts and payment confirmation emails.
- Subscription screenshots showing plan and renewal date.
- Support chat or email exchanges with Candy Ai.
What to include in disputes
- A clear timeline of charges and dates of attempted cancellations.
- Evidence of token usage counts if disputing refund eligibility.
- Bank or card statements showing the charge you are disputing.
Common mistakes
Failing to cancel in the right place
Many users attempt to cancel on the website but originally subscribed via App Store or Google Play. Cancelling in the wrong place does not stop platform renewals.
Always verify where the subscription was first created (Candy Ai site vs. app store) and cancel on that platform.
Assuming automatic refunds
Assuming a refund will be issued after cancellation is a common mistake.
Candy Ai’s published policy limits refunds to within 24 hours and to certain payment methods; do not assume an automatic refund without confirming eligibility.
Comparative recap
Quick comparison
| Topic | Candy Ai (official) | Practical advice |
|---|---|---|
| How to cancel | My Profile → Settings → Unsubscribe (website/app) | Confirm if you subscribed via App Store/Google Play; cancel there if so. |
| Refund window | 24 hours after payment; denied if >24 hours or >20 tokens used | Request refunds immediately and keep token-use records. |
| Where to get help | Official help articles and support channels | Save all correspondence and use official support pages for disputes. |
After cancelling
What to monitor
Check your bank or card statements for further charges during the remaining billing period and after it ends.
If you see unexpected charges, contact Candy Ai support immediately and raise a dispute with your card provider if necessary.
Helpful links
- How to cancel (official help): everai.zendesk.com
- Candy Ai terms and refund rules: candy.ai Terms of Service
- Candy Ai support / refund page: support.candy.io
- UAE Ministry to lodge consumer complaints: economy.gov.ae
Address
Registered address
CANDY AI LIMITED
Baring Chambers, Denmark Road Office 4 PO31 7SY Cowes United Kingdom
Contact tips
When contacting support or regulators, include your full name, email used for the account, dates of charges, and screenshots of receipts.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.