Postclic unlimited subscription: promo at €2.00 for 48h with a mandatory first month at €49.00, then €49.00 per month without commitment
Cancel FACTOR online
In 30 Seconds
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Factor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Factor: Easy Method
What is Factor
Overview
Factor is a subscription-based meal delivery service providing freshly prepared, chef-designed meals tailored to various dietary needs.
The service auto-delivers weekly boxes and offers account-based subscription management through web and mobile interfaces.
Variants
Factor also has a separate product called Factor A/E for architecture and engineering firms, which uses account-based billing and plan deactivation.
This guide focuses on cancelling Factor subscriptions from the perspective of users in the United Arab Emirates.
How to cancel Factor
Online (recommended)
- Log in to your Factor account at factor75.com.
- Navigate to Account or Plan Settings and look for "Deactivate My Plan" or similar wording.
- Follow on-screen prompts to confirm cancellation and select a reason if requested.
In the app and alternative contact
- On the Factor mobile app, some users report finding a path: Settings → Delete Account → Deactivate, then select a reason.
- If web/app cancellation fails, contact support by email at help@factor75.com to request cancellation before the weekly cutoff.
- Note: many users report difficulties and may need repeated attempts or direct support contact to finalize cancellation.
What happens when you cancel
Access and deliveries
After cancellation, active upcoming deliveries may still be processed if the request misses the weekly cutoff.
Ensure you cancel before the weekly deadline shown in your account to stop the next shipment.
Billing and account data
Subscriptions typically stop future automatic renewals but past charges remain in your billing history.
Account data (orders, preferences) may remain stored; request data deletion explicitly if needed when cancelling.
Will I get a refund?
Official policy
Factor's Terms of Service state fees paid are generally non-refundable except as expressly stated by Factor.
Partial-period refunds or credits are not guaranteed; review the Terms of Service for full language.
Practical exceptions
- In some cases Factor has issued credits rather than cash refunds; acceptances vary by situation.
- If you believe an error occurred (wrong charge, missing delivery), contact support promptly and keep documentation.
Factor plans and pricing
Pricing notes
Official Factor A/E pricing is listed in USD. No official AED pricing is published for UAE customers.
Contact Factor sales or support for localized billing or quotes for UAE accounts.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Factor A/E Annual (per user) | USD 30.00 (monthly equivalent) | Annual billing (monthly equivalent) | All core A&E features |
| Factor A/E Monthly (per user) | USD 36.00 | Monthly | All core A&E features |
| Factor A/E Annual (GetApp listing) | USD 25.00 (monthly equivalent) | Annual billing (monthly equivalent) | Presumably same core features |
| Factor A/E Monthly (GetApp listing) | USD 30.00 | Monthly | Presumably same core features |
Your consumer rights in United Arab Emirates
Cooling-off and distance sales
UAE consumers generally have a 14-day cooling-off period for distance sales, allowing cancellation and refund in many cases.
Exceptions exist for fully performed digital services or custom goods; check the specific rules that apply to subscriptions.
Official resources
- Refer to the UAE government consumer protection guidance for cancellations and disputes: UAE Government - Consumer Protection.
- If you purchased via an app store, Apple and Google have separate refund processes with short windows; follow their official instructions.
Customer experiences
Positive feedback
Factor A/E users report strong usability, good invoicing, QuickBooks integration and generally positive customer service in UAE business listings.
These positives are most frequently noted for the B2B product rather than the meal subscription consumer experience.
Negative feedback
Many meal-subscription customers report difficulties cancelling through the app or web and say they were recharged after attempting deactivation.
Common complaints include receiving credits instead of refunds and needing to contact support multiple times to complete cancellation.
Documentation checklist
Essential items to collect
- Account email and username associated with your Factor account.
- Order number(s) and dates for the deliveries in question.
- Payment receipts or screenshots showing the charge you wish to dispute.
Support evidence
- Screenshots of cancellation attempts, error messages, and any confirmation screens.
- Copies of all emails between you and Factor support, plus timestamps of calls or chats.
Common mistakes
Missing the cutoff
Many cancellations fail because requests arrive after the weekly cutoff. Check your account for the specific deadline and time zone.
For example, Factor's stated weekly cutoff may be listed in CST in some documentation; verify the deadline in your account.
Assuming app deletion cancels subscription
Deleting the mobile app does not always cancel the subscription. Use the account/plan settings or contact support to ensure deactivation.
Also avoid re-logging in after deactivation without confirming the plan remains inactive, as some users report auto-reactivation behavior.
Comparative recap
Quick comparison
| Topic | Factor (meal subscription) | Factor A/E (business) |
|---|---|---|
| Cancellation method | Account settings or app; many users report needing support | Account settings → Plan Settings → Deactivate my plan; support available |
| Cutoff deadline | Weekly cutoff - verify in your account to stop next shipment | Weekly deadline applies; verify timing in account (example: Wed 11:59 PM CST shown in some docs) |
| Refunds | Generally non-refundable; credits sometimes offered | Fees generally non-refundable; consult TOS or support for exceptions |
| Support channels | Email support and in-app help; response quality varies | Email and sales support; positive reviews for B2B service in UAE |
| Pricing currency | Listed in USD; AED pricing not published | Listed in USD; contact sales for AED/local billing |
After cancelling
What to expect next
Save any confirmation you receive and monitor your bank for subsequent charges for at least one billing cycle.
If a charge appears after confirmed cancellation, prepare your documentation and contact support immediately.
Useful links and contact
- Factor main site: https://www.factor75.com/
- Factor Terms of Service: https://www.factorapp.com/legal/terms-of-service
- Factor support email: help@factor75.com
- UAE consumer protection guidance: https://u.ae/en/.../consumer-protection
Address
Head office
Factor / Factor75 corporate address:
2121 S Racine Avenue, Chicago, Illinois 60608, USA
Contact reminder
For account-specific or billing enquiries, use the account support channels or email help@factor75.com.
For consumer rights or dispute escalation in the UAE, consult the official UAE consumer protection portal listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.