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Cancel FIRSTLEAF
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Firstleaf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Firstleaf: Easy Method
What is Firstleaf
Service overview
Firstleaf is a personalized wine subscription service that curates six-bottle shipments based on your taste preferences and ratings.
How it works at a glance
You complete a taste profile, receive curated selections periodically, and can rate bottles to refine future picks.
How to cancel Firstleaf
Primary (web) cancellation steps
- Sign in to your account on firstleaf.com.
- Go to "My Account" → select "Cancel Membership".
- Complete the on-screen steps to confirm cancellation at least 48 hours before your next shipment processing time to avoid being charged.
Alternative contact methods
- Phone: call Member Experience at 1‑800‑461‑7203 to request cancellation directly.
- Email: send a cancellation request to service@firstleaf.com or concierge@firstleaf.com and keep a copy of the message and any reply.
What happens when you cancel
Account and membership effects
Membership benefits and credits expire immediately when you cancel. You will lose access to member-only pricing and credits on cancellation.
Billing and next shipments
To avoid being charged for the upcoming shipment you must cancel at least 48 hours before that shipment is processed.
Cancellations made within 48 hours of processing may still affect the next billing period and you could be charged for the upcoming shipment.
Will I get a refund?
Disliked bottles / satisfaction guarantee
- If you dislike a bottle, contact Member Experience within 30 days of delivery to request a bottle credit applied to your next club order.
- Credits from the satisfaction guarantee expire upon membership cancellation.
Returns, refusals and restocking fees
- If a shipment is refused or returned to the warehouse, Firstleaf can reship or issue a refund minus a $25 restocking fee.
- There are no full refunds after delivery is confirmed by carrier tracking.
Firstleaf plans and pricing
Available plans (USD)
Below are the published plan prices in USD per 6-bottle shipment. Shipping charges apply separately.
| Plan | Price (USD) | Period | Notes |
|---|---|---|---|
| Classic Plan | USD 90 + USD 19.95 shipping | Per 6-bottle shipment | Approx USD 15 per bottle |
| Preferred Plan | USD 105 + shipping | Per 6-bottle shipment | Approx USD 17.50 per bottle |
| Premier Plan | USD 120 + shipping | Per 6-bottle shipment | Approx USD 20 per bottle; includes at least one Fine Wine |
| Fine Wine Plan | USD 150 + shipping | Per 6-bottle shipment | Approx USD 25 per bottle; all Fine Wine Collection |
Pricing notes for UAE residents
Exact AED pricing, VAT, duties and shipping to the United Arab Emirates are not published publicly; contact Firstleaf for a precise quote.
As of January 2026, a rough conversion is ~1 USD ≈ 3.67 AED; use a current exchange rate for accurate AED totals.
Your consumer rights in United Arab Emirates
General guidance
There is no indication in Firstleaf's public policies that a 14-day cooling-off period (as used in some jurisdictions) automatically applies to their services in the UAE.
Practical steps and escalation
- Keep all order records, delivery confirmations and communication with Firstleaf.
- If you believe your statutory consumer rights in the UAE were breached, you can contact the UAE government consumer guidance pages for next steps: UAE consumer protection.
Customer experiences
Positive feedback
- Many customers praise wine quality, the personalized selections and helpful Member Experience support.
- Reviewers often cite value and enjoyment of discovering new wines as strengths.
Negative feedback
- Some members report inventory shortages that prevent ordering specific wines.
- There are complaints about being charged restocking fees or unexpected charges after attempted cancellations.
Documentation checklist
Before you cancel
- Account email and password (or sign-in method).
- Order number and delivery/tracking information for the most recent shipment.
When you request cancellation
- Save confirmation screenshots or emails showing cancellation completion.
- Keep copies of any correspondence with Member Experience (phone notes, emails to service@firstleaf.com or concierge@firstleaf.com).
Common mistakes
Timing errors
Waiting until within 48 hours of the next shipment's processing is a common mistake; cancellations inside that window can still trigger billing for the upcoming order.
Expecting full refunds
Assuming a full refund after delivery is another frequent error. Firstleaf typically provides bottle credits for disliked bottles and applies restocking fees for returns or refusals.
Comparative recap
Overview table
| Feature | Firstleaf | Notes / What to watch for |
|---|---|---|
| Cancellation method | My Account → Cancel Membership; phone or email also available | Cancel ≥48 hours before processing to avoid next charge |
| Refunds for disliked bottles | Bottle credit if reported within 30 days | Credits expire on membership cancellation |
| Returned shipments | Reship or refund minus USD 25 restocking fee | No full refunds after delivery confirmed by tracking |
| Pricing | Plans from USD 90 - 150 + shipping per 6-bottle shipment | Exact AED cost depends on exchange rate, VAT, duties, and shipping |
Quick takeaway
Cancel via the website well before shipment processing, save confirmation, and expect credits rather than full cash refunds in most cases.
After cancelling
Follow-up actions
- Save any cancellation confirmation email or screenshot of the "Cancel Membership" confirmation page.
- Monitor your card or account for any unexpected charges and contact Member Experience if they occur.
Helpful official links
- Firstleaf Terms of Service: firstleaf.com/terms
- Refund & Credit Policy (Satisfaction Guarantee): help.firstleaf.com
- Returns information: firstleaf.com/returns
Address
Corporate address
Firstleaf / Direct Wines USA
50 Technology Ct, Napa, California 94558, United States
Customer contact options
- Phone: 1‑800‑461‑7203 (Member Experience)
- Email: service@firstleaf.com or concierge@firstleaf.com