Cancel FLEXSHIP online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flexship service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Flexship: Easy Method
What is Flexship
Service overview
Flexship is a subscription-box service that delivers personalised health and beauty products on a flexible schedule. Subscribers can customise items and delivery frequency to suit their needs.
The service is offered via an online customer portal and app, with account management, deliveries, and billing handled through the platform.
How it relates to other "Flex" offers
There are different "Flex" products referenced publicly: an app-based membership (Flex) and a regional Shop & Ship "Flex" subscription available in GCC/UAE markets.
Each product has separate cancellation and refund rules; check the specific service terms when you cancel.
How to cancel Flexship
Primary cancellation methods
- Online account / customer portal: log in to your Flexship account and use the cancellation option in membership or subscription settings.
- Email: send a cancellation request to customer service (use the official contact email from your account or site).
- Postal mail: submit a written cancellation to the company mailing address if that option is offered.
App-based Flex (steps and requirements)
- If you use the app-based Flex membership: open the app → Settings → Membership → Cancel membership.
- Disable any autopay at least 2 days before month-end to prevent an extra charge and watch for an email confirmation after cancellation.
Reference: Flex Help Center - Canceling your membership.
Shop & Ship "Flex" (GCC/UAE) cancellation specifics
- Cancelling the Shop & Ship "Flex" subscription in GCC/UAE is typically done by emailing customer service.
- Refund eligibility and processing follow the regional terms (see refund section below).
Reference: Shop & Ship terms (regional).
What happens when you cancel
Effect on deliveries and access
After cancellation, no new shipments should be scheduled; existing, paid shipments may still be delivered according to the service terms.
Access to the customer portal may remain for a limited time to view past orders and confirmations; this varies by provider.
Billing, outstanding balances and confirmation
Outstanding balances may still be charged even after cancellation, so check your account for unpaid fees or pending shipments.
You should receive an email confirmation once cancellation is processed; for some regional services the effective date can take up to 7 business days.
Will I get a refund?
Shop & Ship "Flex" (GCC/UAE) refund rules
- Full refund only if you cancel within 30 days of registering or upgrading to Flex and you have used between 1 - 3 shipments.
- If you cancel after 30 days or have used more than the allowed shipments, the refund is not available.
- Refund processing: effective date processed within 7 business days where applicable.
Reference: Shop & Ship terms.
App-based Flex refund information and exceptions
- The app-based Flex membership documentation does not describe an explicit refund policy for membership fees.
- Outstanding balances may still be charged after cancellation; contact support if you believe a refund is due.
Reference: Flex Help Center.
UAE statutory consumer rights that may apply
- Under UAE consumer protections, customers generally have the right to cancel purchases of goods within 14 days from receipt and obtain a refund (subject to conditions).
- This statutory right does not automatically change subscription-specific refund rules, but it can apply to goods you received via the subscription.
Reference: FlexEJ - Terms of sale (reference to statutory rights).
Flexship plans and pricing
Pricing availability
No publicly available, verified pricing for Flexship shipping to the United Arab Emirates was found in public pages referenced.
Contact the provider directly for up-to-date plan and price information.
Contact for exact fees
| Plan | Price (UAE) | Notes |
|---|---|---|
| Basic / Monthly / Annual | Contact for pricing | Please contact Flexship for current UAE pricing and plans. |
Your consumer rights in United Arab Emirates
14-day cancellation right (goods)
UAE consumer protections generally allow a 14-day statutory right to cancel purchases of goods bought online from the date of delivery.
If exercised, the consumer is typically entitled to a full refund including basic delivery costs, subject to the goods being returned in original condition.
How statutory rights interact with subscriptions
Statutory rights to return goods do not automatically override subscription refund rules for membership fees.
For goods delivered via a subscription, you can still rely on the 14-day right for the goods themselves, but subscription fees and shipment allowances follow the provider's terms.
Reference: FlexEJ - Terms of sale.
Customer experiences
Negative feedback highlights
Some customers in the UAE report that after the first shipment, shipping rates under certain "Flex" subscriptions revert to basic plan rates, removing expected discounts.
Complaints also mention limited or slow social media support in some cases.
Example source: community reports and forum discussions.
Positive feedback highlights
Other customers appreciate the convenience of automated deliveries and the ability to customise products and schedules.
Overall sentiment is mixed; check recent reviews and contact customer service for any pre-cancellation questions.
Documentation checklist
Essential documents to prepare
- Account email and login details used for the subscription.
- Order number(s) or subscription ID shown in your account.
- Payment method details and recent billing statements showing charges.
Additional proof and confirmations
- Shipment receipts or tracking showing how many Flex shipments were used (for Shop & Ship refund eligibility).
- Copy of cancellation request and any email confirmation from the provider.
- Proof of return postage if returning goods under the 14-day statutory right.
Common mistakes
Not disabling autopay on time
Many customers forget to disable autopay at least 2 days before month-end and are charged for the next period.
Always check billing cycle dates and cancel or turn off autopay well before month-end.
Expecting a refund without meeting conditions
Assuming an automatic refund without meeting the specific refund conditions (e.g., Shop & Ship 30-day rule and shipment limits) is a common error.
Read the applicable terms or contact support with your account details if you're unsure about eligibility.
Comparative recap
Quick comparison overview
| Feature | Flex (app-based membership) | Shop & Ship "Flex" (GCC/UAE) |
|---|---|---|
| How to cancel | App: Settings → Membership → Cancel; account portal available. | Cancel via email to customer service; follow regional terms. |
| Refund policy | No explicit refund policy listed; outstanding balances may be charged. | Full refund only if cancelled within 30 days and 1 - 3 shipments used; otherwise no refund. |
| Processing time | Email confirmation expected; timing not explicitly specified. | Effective date processed within 7 business days (regional terms). |
| Notes | Disable autopay at least 2 days before month-end to avoid extra charge. | Refund conditions are strict - keep shipment counts and registration date handy. |
Sources and verification
Information summarised from provider help pages and regional terms; always verify on the official pages for the most recent terms.
After cancelling
Check confirmations and billing
Keep the cancellation confirmation email and check your bank or card statements for any outstanding or post-cancellation charges.
If you see unexpected charges, contact customer service promptly and provide the cancellation confirmation.
Further support and useful links
Official help pages and terms:
- Flex Help Center - Cancelling your membership
- Shop & Ship - Regional terms
- FlexEJ - Terms of sale (statutory rights reference)
- Flexship official website
Address
Postal address
If you need to send a written cancellation or correspondence, use the following address:
562, Sublot (11&12), Jalan Subang 3, Taman Perindustrian Sg Penaga, 47600, Subang Jaya, Selangor.
Contact options
Preferred methods are the online account portal and the official customer service email.
Phone or WhatsApp enquiry may be available for general questions; check the official site or your account for the correct contact number.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.