Cancel HELLOFRESH online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hellofresh service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hellofresh: Easy Method
What is HelloFresh
Service overview
HelloFresh is a meal kit subscription service that delivers pre-portioned ingredients and recipe cards to your door. The service lets you pick meals, change deliveries, and manage your plan online.
Subscription nature
Subscriptions are recurring and billed per delivery cycle until you cancel. You choose meal plans, serving sizes, and delivery preferences through your account.
How to cancel HelloFresh
Cancel via web/desktop (recommended)
- Log in at hellofresh.com on a desktop or laptop.
- Go to Account Settings > Plan Status and click "Cancel Plan".
- Follow on-screen prompts and wait for the confirmation message and email.
- Important: cancel at least 5 days before your next scheduled delivery to avoid being charged for that week.
Cancel via app store, phone, chat or email
- If you subscribed using the App Store (iOS) or Google Play (Android), cancel through your App Store subscription settings - not via the HelloFresh website.
- You can also cancel by contacting HelloFresh support by phone, live chat on their website, or by email; request a cancellation confirmation email.
- Keep screenshots or saved confirmation emails as proof in case of billing disputes.
What happens when you cancel
Access and deliveries
Your account remains active until the end of the current billing/delivery period. You will not receive new scheduled boxes after cancellation takes effect.
If you cancel within HelloFresh's required window (less than 5 days before delivery) the upcoming box may still be processed and charged.
Account data and reactivation
Your account information and order history typically remain available for a period to allow reactivation or support follow-up.
You can usually reactivate your plan from your account dashboard or sign up again as a new subscriber.
Will I get a refund?
Standard refund policy
- No refunds are issued for boxes already processed or shipped.
- No refunds for late cancellations made within the 5-day cut-off for the next delivery.
- Subscription sign-up or cancellation fees are generally not refundable.
Exceptions and claims
- Refunds or credits may be provided for damaged/spoiled ingredients, missing items, or incorrect deliveries if reported promptly.
- Report delivery problems within 48 hours to increase the chance of a credit or refund for that delivery.
- Follow support guidance and keep photos or packaging as evidence when reporting issues.
HelloFresh plans and pricing
Pricing availability
Public, region-specific pricing for HelloFresh UAE was not available in the verified sources used for this guide.
For exact prices, check your account or contact HelloFresh UAE support.
Contact for pricing
| Plan | Typical meals per week | Price (AED) |
|---|---|---|
| Classic | 2 - 5 meals, 2 - 4 servings | Contact for pricing |
| Family | 3 - 5 meals, larger servings | Contact for pricing |
| Veggie | 2 - 5 vegetarian meals | Contact for pricing |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumer protection laws provide rights when products are defective, misrepresented, or not delivered as promised.
These laws can support requests for refunds, replacements, or compensation depending on the issue and evidence provided.
Practical steps in UAE
- Document issues (photos, timestamps, order confirmations) and contact HelloFresh support promptly.
- If unresolved, you may escalate to local consumer protection authorities or the UAE Ministry of Economy consumer complaint channels.
- Keep all correspondence and confirmation receipts to support any formal complaint.
Customer experiences
Positive feedback
Many customers praise the convenience of pre-portioned ingredients, easy recipes, and meal variety. Delivery and recipe quality are often cited as advantages.
Users who receive correct, fresh deliveries typically find the service time-saving and reliable.
Negative feedback and patterns
Common complaints include difficulty cancelling, unexpected charges after cancellation, and inconsistent refund outcomes.
Delivery problems (wrong address, damaged boxes) and mixed customer-service experiences are reported; documenting issues helps when seeking resolution.
Documentation checklist
What to save before and after cancelling
- Order number and next delivery date.
- Cancellation confirmation email or screenshot of on-screen confirmation.
- Payment receipts or bank statements showing charges.
- Photos of damaged or incorrect deliveries and timestamps.
How to use documentation
- Attach evidence when contacting support to request a credit or refund.
- Use documentation if escalating a complaint to UAE consumer authorities or your bank for a dispute.
Common mistakes
Missing the cancellation window
Many users assume cancelling the day before delivery is sufficient. HelloFresh requires cancellation at least 5 days before the next scheduled delivery to avoid charges.
Always check your account calendar for the exact cut-off date to prevent unexpected billing.
Canceling in the wrong place
If you subscribed via the App Store or Google Play, canceling on the HelloFresh site will not stop future charges.
Confirm the subscription provider (App Store/Google Play vs HelloFresh direct) and cancel in the correct platform to ensure success.
Comparative recap
Quick method comparison
| Method | When to use | How to confirm | Refund likely? |
|---|---|---|---|
| Web/desktop account | Direct subscribers who want fastest self-service | On-screen confirmation + email | Depends on timing; no refund for processed boxes |
| App Store / Google Play | Subscribers billed through app stores | Cancel in App Store/Google Play subscriptions settings | Refund depends on store policies; HelloFresh cannot cancel these directly |
| Phone / Live chat / Email | When you need help or confirmation from support | Support confirmation email or chat transcript | Possible for delivery issues; not for late cancellations |
After cancelling
What to check immediately
Ensure you receive and save a cancellation confirmation email or screenshot of the final confirmation screen.
Check your bank or card statement the following billing cycle to confirm no further charges.
Helpful official links
- How to cancel HelloFresh subscription (help article): HelloFresh cancellation guide
- General cancellation & support info: HelloFresh support article
- How to cancel subscriptions on Apple: Apple support - cancel subscriptions
- How to cancel subscriptions on Google Play: Google Play help - cancel subscriptions
Address
Corporate address
HelloFresh
Spaklerweg 52, 1114 AE Amsterdam
Support access
For account-specific help, use the HelloFresh website support channels linked above to contact live chat, email, or phone where available.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.