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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hubble service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hubble: Easy Method
What is Hubble
Service overview
Hubble is a subscription service that delivers contact lenses and related services directly to customers on a recurring schedule. The service combines product delivery with an online account for managing shipments and billing.
Core features
Members can manage orders, delivery frequency, and payment details through a Member Portal or by contacting support. Subscriptions may also be purchased via Apple App Store or Google Play, which are subject to those stores' billing controls.
How to cancel Hubble
Primary cancellation methods
- Member Portal (recommended): Log in to your Hubble account and follow the cancel subscription option in the Member Portal.
- Phone: Call +1‑844‑334‑1640 (available 9 AM - 9 PM ET, seven days a week) to request cancellation.
- Email: Send your cancellation request to help@hubblecontacts or support@hubbleconnected.com with your account details.
Important platform notes
- Subscriptions bought through Apple App Store or Google Play must be managed and cancelled through those platforms; Hubble cannot cancel or refund those charges directly.
- To use a cooling-off cancellation right, contact support before midnight (local time) on the last day of the applicable period (see cooling-off periods below).
What happens when you cancel
Access and billing
Cancellation stops future recurring charges. You will typically retain access to any paid service until the end of your current paid period unless otherwise stated.
Data and account handling
Hubble may retain account and transaction records to comply with legal obligations and for customer service purposes. Contact support if you want account closure or data deletion.
Will I get a refund?
Refunds for service plans
- If you cancel within the applicable cooling-off period, Hubble will refund the service fee minus any amount attributable to services already provided.
- Refunds for qualifying service cancellations are typically processed within 7 days.
Refunds and returns for products
- For physical products purchased via hubbleconnected.com: returns allowed within 14 days if the item is unused and in original condition; refunds processed within 14 days after receipt of returned goods.
- Hubble also offers a 30-day satisfaction guarantee on devices: return within 30 days from delivery for a refund if the device is in original condition; return shipping is usually at the customer’s cost unless the item is defective.
- Defective or damaged products reported within 7 days may be replaced or refunded.
- Subscriptions bought on App Store or Google Play follow those stores' refund policies; contact the store for those refunds.
Hubble plans and pricing
Pricing summary
No verified public pricing was available in the provided data. For current plan names, pricing, and promotions, contact Hubble directly or check your Member Portal.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Starter / Monthly / Annual | Contact for pricing | Check the Member Portal or contact support for exact rates and offers. |
Your consumer rights in United Arab Emirates
Cooling-off and cancellation rights
Under UAE consumer protection frameworks, customers commonly have a cooling-off right similar to the 14‑day standard used by many vendors. Hubble advertises a 7‑day or 14‑day cooling-off period depending on region.
Returns, defects and platform purchases
- Physical goods: returns within 14 days (unused) and a 30‑day satisfaction guarantee on devices may apply as Hubble’s policy suggests.
- Defective items reported promptly (usually within 7 days) are eligible for replacement or refund.
- Purchases made via Apple App Store or Google Play are governed by those stores’ rules; statutory UAE rights remain unaffected.
Customer experiences
Positive feedback
Some customers praise Hubble for good product design, acceptable video/audio quality for devices, and convenient delivery of contact lenses.
Negative feedback
Reported problems include device connectivity and reliability issues, slow or unresponsive customer service, app difficulties, and warranty or replacement delays in some cases.
Documentation checklist
What to prepare before contacting support
- Order number or subscription ID from your Member Portal or confirmation email.
- Account email address and billing name used for the subscription.
- Payment method information and last billing date (for refund verification).
Additional documents for returns or defects
- Delivery or tracking confirmation and date of receipt.
- Photos or videos showing defects or damage, and a brief description of the issue.
- Device serial number if applicable and proof of purchase.
Common mistakes
Missing the renewal deadline
A frequent mistake is waiting until after a renewal date to cancel. Cooling-off or free-trial cancellations must be submitted before midnight (local time) on the last applicable day to avoid charges.
Using the wrong cancellation route
If you bought through Apple App Store or Google Play, cancelling with Hubble directly will not stop store billing. Always cancel via the platform where you purchased if that was the purchase method.
Comparative recap
Quick comparison table
| Topic | Hubble policy | Typical UAE expectation |
|---|---|---|
| Service cooling-off | 7 days (US/others) or 14 days (EU) from start of first paid period | At least 14 days in many cases; consumer protection supports similar rights |
| Product returns | 14 days if unused; 30-day satisfaction guarantee for devices | Return windows and defect remedies expected; verify seller policy |
| Defective items | Report within 7 days for replacement or refund | Defects covered under warranty and consumer law; prompt reporting advised |
| Store purchases | App Store / Google Play managed by those stores | Platform refund rules apply; statutory rights still applicable |
After cancelling
Immediate next steps
- Confirm cancellation by email and keep a copy of the confirmation for your records.
- Check your payment method for any pending or refunded charges and allow processing time per Hubble’s stated windows.
Helpful links and contact points
- Hubble service & policy information
- Hubble returns & warranty (support)
- UAE consumer protection information
Address
Company address
Unit 802, Nan Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay, Hong Kong.
Support contacts
- Member Portal (preferred): log in to your account to manage or cancel your subscription.
- Phone: +1‑844‑334‑1640 (9 AM - 9 PM ET, daily).
- Email: help@hubblecontacts or support@hubbleconnected.com for assistance and cancellations.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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