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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Julep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Julep: Easy Method
What is Julep
Overview
Julep is a beauty brand and subscription box service that sells makeup, skincare, and nail products directly to consumers through its website and app platforms.
The service includes one‑time purchases and a subscription (Club Julep Rewards) that delivers curated beauty items on a recurring schedule.
Service scope
Julep operates primarily through its website (julep.com) and distributes products internationally where available via third‑party retailers.
Subscription billing and app‑store purchases follow the rules of the store used to subscribe (Apple App Store or Google Play).
How to cancel Julep
Cancelling a one‑time web order (julep.com)
Important: Julep’s web policy states once an order is placed it cannot be canceled, changed, or edited.
If you need a change after ordering, prepare to use returns or contact customer service for exceptions, but do not expect guaranteed cancellation.
Cancelling a subscription (Club Julep Rewards) via web
- Log in to your account at julep.com.
- Go to the "Help" tab or "Contact Us" and select subscription or membership options.
- Request cancellation; your membership will remain active until the end of the current paid term.
- No prorated refunds are provided - cancellation stops future renewals only.
App Store / Google Play subscriptions
- Julep provides no specific app‑store cancellation steps; manage subscriptions through your device.
- Apple: Cancel via Settings > [your name] > Subscriptions (see Apple support).
- Google Play: Cancel via Google Play > Menu > Subscriptions (see Google Play support).
What happens when you cancel
Access and delivery
For web orders: placed orders generally proceed to fulfillment; cancellation is typically not possible.
For subscriptions: access to membership benefits continues until the current paid period ends; no further charges after cancellation.
Billing and data
No prorated refunds are issued for mid‑term subscription cancellations under Julep’s terms.
Your account data (order history, account email) is retained per Julep’s account and privacy policies until you request changes or deletion.
Will I get a refund?
Standard returns policy
Eligible items may be returned within 30 days of purchase for a refund or exchange, subject to Julep’s return rules.
Shipping costs are deducted or may be non‑refundable as stated by the policy.
Processing and exceptions
- Refunds to credit cards are typically credited within 14 business days after Julep processes the return.
- Shipping charges are non‑refundable and gift cards cannot be returned.
- Orders placed on the web cannot be canceled before shipping per Julep’s stated policy; use returns after delivery if eligible.
Julep plans and pricing
Retail item pricing (UAE)
The following are retail prices for individual Julep products available in UAE online marketplaces in 2024 - 2025.
Price table
| Product | Price (AED) | Purchase Type | Features |
|---|---|---|---|
| Julep Eyeshadow 101 Crème to Powder Waterproof Eyeshadow Stick | AED 135.00 | One‑time purchase | Highly pigmented creme‑to‑powder waterproof eyeshadow stick |
| Julep Late Shift Transfer‑Proof Lip Stain Moisturizing Matte Lipstick (Overtime) | AED 178.85 | One‑time purchase | Transfer‑proof matte lip stain |
| Julep Skip The Brush Cream to Powder Blush Stick - Neutral Bronze | AED 135.00 | One‑time purchase | 2‑in‑1 cream‑to‑powder blush and lip stick |
| Julep Skip The Brush 2‑in‑1 Color Stick for Cheeks and Lips | AED 279.00 | One‑time purchase | Versatile creme‑to‑powder color stick for cheeks and lips |
| Julep The Perfect Pair 2pc Set (Tinted Lip Balm + Lip Liner) | AED 136.00 | One‑time purchase | Tinted balm and retractable long‑lasting lip liner set |
Your consumer rights in United Arab Emirates
Statutory protections
Julep’s terms do not state a 14‑day cooling‑off right similar to EU rules; their standard return window is 30 days.
This company policy does not override any UAE statutory consumer protections that may apply to local purchases or imports.
Where to find UAE guidance
- For UAE consumer rights and complaint procedures, consult the official UAE government consumer information: UAE Consumer Rights.
- For app purchases, Apple and Google provide their own refund and subscription rules; contact them via official support pages.
Customer experiences
Positive feedback
Some customers praise product quality - for example, long‑wearing waterproof eye products and good pigmentation.
Positive reviews mention satisfaction with product performance and formulation.
Negative feedback
- Several complaints cite inability to cancel orders after placement and poor responsiveness from customer service.
- Other issues include missing items in shipments, long shipping delays, and having to dispute charges when support was unhelpful.
Documentation checklist
Required order information
- Order number and date (from confirmation email).
- Account email used for purchase and billing details.
- Proof of payment (card statement screenshot or receipt).
Evidence for returns or disputes
- Photos of damaged, incorrect, or missing items.
- Tracking information and delivery confirmations.
- Any chat transcripts or emails with Julep support.
Common mistakes
Attempting to cancel placed web orders
A frequent error is assuming web orders can be canceled before shipping - Julep’s policy states orders cannot be canceled once placed.
If you need to stop an order, act immediately but plan for a return after delivery if cancellation is not granted.
Subscription assumptions and documentation
Expecting prorated refunds for subscription cancellations is a common misconception; Julep does not prorate refunds.
Also, not keeping order numbers, receipts, or photos can slow returns or disputes - keep documentation handy.
Comparative recap
Key comparison points
This table summarizes how cancellation and refunds differ by purchase type.
Comparison table
| Type | How to cancel | Refund eligibility | Typical processing time |
|---|---|---|---|
| Web order (julep.com) | Orders generally cannot be canceled once placed; contact support for exceptions. | Refunds possible only via returns within 30 days if item eligible; shipping non‑refundable. | Refunds credited to card within ~14 business days after processing. |
| Subscription (Club Julep Rewards) | Cancel via account Help/Contact - cancellation effective end of current term. | No prorated refunds; future billing stops after term ends. | Billing stops at period end; refunds not typically issued for partial periods. |
| App Store / Google Play | Cancel through Apple or Google account subscription settings. | Refunds handled per Apple/Google policies, not Julep specific. | Varies by store; follow Apple or Google support timelines. |
After cancelling
What to monitor
Check your email for confirmation of cancellation and retained access until the period end for subscriptions.
Monitor bank or card statements for any unexpected charges after cancellation and save confirmation messages.
Helpful links and next steps
- Julep official site: julep.com
- Julep Shipping & Returns / FAQs: check the site's Help/Shipping & Returns pages via the main site.
- Club Julep Rewards terms: access membership terms on Julep’s official site (search "Club Julep Rewards" on julep.com).
- Apple subscription help: Manage subscriptions on Apple
- Google Play subscriptions: Manage subscriptions on Google Play
- UAE consumer rights: UAE Consumer Rights (official)
Address
Company mail
Julep corporate address (public listing): 111 W 33rd Street, 16th Fl. New York, NY 10001.
Support contact
For account management and cancellations, use the Help or Contact Us options on the official site: julep.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.