Cancel LAITHWAITES online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Laithwaites service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Laithwaites: Easy Method
What is Laithwaites
Overview
Laithwaites is a wine subscription and online retailer that curates and delivers wines from around the world. It operates subscription plans and one‑off orders, and offers a Quality Guarantee for faulty bottles.
Service type
The service combines curated shipments tailored to taste preferences with occasional one‑time purchases. Delivery schedules and membership features vary by market and plan.
How to cancel Laithwaites
Primary cancellation methods
- Via the Laithwaites website or account area: sign in and follow the subscription or order cancellation steps shown there.
- Contact customer services via the website contact options for assistance and confirmation.
- Send a written cancellation request by post to the customer services address (see Address section below).
Step-by-step cancellation (recommended)
- Locate your order/subscription confirmation and order number.
- Sign in to your Laithwaites account on the official site and select the subscription or order you want to cancel.
- Use the on‑screen option to cancel, or open the contact form on the official site to request cancellation in writing.
- If you prefer, ask customer services to confirm cancellation by email so you have a written record.
What happens when you cancel
Access and deliveries
Ongoing deliveries or scheduled shipments will stop after cancellation is processed. Any orders already shipped or in transit are subject to the standard returns/cancellation rules.
Renewals and account changes
Auto‑renewal of subscriptions should cease once cancellation is confirmed. Check your account and confirmation email to ensure renewals are stopped.
Personal data and records
Your account information will remain on record for transactional, legal and customer‑service purposes unless you request deletion under applicable law.
Will I get a refund?
Standard refund policy
Laithwaites’ global terms state you may cancel an order within 14 calendar days after receiving it for a full refund, including delivery costs.
Refunds are issued within 14 days of the cancellation notice once the products are collected or returned as required.
Exceptions and Quality Guarantee
- Open or handled items beyond normal inspection may reduce the refund amount.
- If a bottle is faulty or not to your taste, Laithwaites offers a replacement of equal value or a refund for that bottle; they may request evidence and arrange collection free of charge.
- Laithwaites’ Quality Guarantee sits alongside your legal rights and does not limit statutory protections.
Laithwaites plans and pricing
Pricing availability
No UAE‑specific pricing in AED was publicly available in official sources at the time of writing.
How to obtain pricing
Contact Laithwaites customer services or the local site to get current pricing for your region and preferred plan.
| Plan | Price (AED) | Notes |
|---|---|---|
| Subscription / One‑off orders | Contact for pricing | No UAE pricing publicly listed; contact Laithwaites for an AED quote. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer protection rules provide rights around faulty goods, unfair trade practices and certain return rights for online purchases.
For official guidance see the UAE government consumer protection page linked below.
How this applies to Laithwaites
- Laithwaites’ Quality Guarantee supplements statutory rights; it does not replace UAE legal protections for defective or misdescribed products.
- If you believe your statutory consumer rights in the UAE apply, you may pursue remedies through UAE consumer authorities or dispute resolution channels.
Customer experiences
Positive feedback
- Many customers praise the wide wine selection, perceived value, prompt deliveries and helpful wine advisors.
- Large review volumes (noted in other markets) report high satisfaction with product quality and personalised service.
Negative feedback
- Some reviewers have reported issues with recurring or unauthorized charges and difficulties cancelling memberships.
- Other complaints include receiving items not ordered and problems resolving billing disputes in certain markets.
Documentation checklist
Before contacting customer service
- Order confirmation number and date of delivery.
- Account email and contact phone number.
- Photos of any damaged or faulty bottles (bottle, label, box, delivery condition).
If requesting a refund or replacement
- Proof of payment (bank statement or payment confirmation).
- Written record of your cancellation or complaint (email, web form submission, or postal letter).
- Any additional evidence requested by customer services to process a Quality Guarantee claim.
Common mistakes
Timing errors
Missing the 14‑day cancellation window after receiving an order is a common issue; ensure you note delivery date and act promptly.
Evidence and handling errors
Opening or heavily handling bottles beyond ordinary inspection can reduce your refund. Failing to keep photos and order details makes claims harder to support.
Communication mistakes
Not obtaining written confirmation of cancellation or relying only on verbal assurances can cause disputes over whether cancellation was processed.
Comparative recap
Key features compared
The table below summarizes how Laithwaites’ key consumer features compare with typical online wine providers, based on available information.
Summary table
| Feature | Laithwaites (UAE info) | Typical online provider |
|---|---|---|
| Cancellation window | 14 calendar days after receiving order (per global terms) | Often 14 - 30 days depending on seller and local law |
| Refunds for returns | Full refund including delivery if cancelled within 14 days; handling beyond normal may reduce refund | Varies; many refund delivery costs only in certain circumstances |
| Faulty goods policy | Replacement or refund for faulty bottles; evidence and collection may be required | Most reputable sellers offer replacement/refund for faulty goods |
| Pricing transparency in UAE | No UAE pricing publicly available - contact for pricing | Typically prices shown in local currency on regional sites |
After cancelling
What to check immediately
- Confirm you received a written cancellation acknowledgement from Laithwaites.
- Monitor your bank or card statement to ensure no further unauthorised charges.
Useful links and next steps
- Laithwaites main site - account and contact options.
- Laithwaites customer policies - global terms and Quality Guarantee.
- UAE consumer protection (official portal) - general local rights and guidance.
Address
Customer Services address
Laithwaites Wine Customer Services
Hurricane Road, Gloucester Business Park, Gloucester, GL3 4AQ
Postal cancellations
If you send a postal cancellation, include your full name, order number, account email, delivery date and a clear statement that you wish to cancel the order/subscription.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.