Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Legend Crate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Legend Crate: Easy Method
What is Legend Crate
Overview
Legend Crate is a subscription service that delivers curated gaming collectibles, exclusive merchandise, and themed items to subscribers in the UAE. Boxes are typically issued on a recurring basis as part of a paid subscription.
Who it's for
The service targets gamers and collectors seeking monthly curated items and limited-edition merchandise. Subscriptions are managed through Legend's website or, where applicable, via app-store purchases.
How to cancel Legend Crate
Methods to cancel
- Web direct subscription (legendpro.ae / legend.ae account)
- Contact customer service by email or phone
- Cancel via App Store or Google Play if purchased through those platforms
Step-by-step cancellation steps
- Online account: Log in to your account at legend.ae and follow the subscription or billing section to submit a cancellation request.
- Email: Send a cancellation request to info@legend.ae with your account details and order/subscription number.
- Phone: Call +9714-3312-777 and request cancellation with the agent; note the time and agent name for your records.
- App purchases: Open the App Store or Google Play app and cancel the subscription through your Apple ID or Google account subscriptions page.
What happens when you cancel
Access and renewal
If cancellation is accepted before the next billing date, future renewals should stop and no new boxes will be dispatched after the current paid term ends. Access to subscriber-only content may end when the paid period expires.
Account and data
Your account details typically remain unless you request deletion. Keep copies of cancellation confirmations and any correspondence for future reference or disputes.
Will I get a refund?
Official refund policy
Legend Pro FZ LLC states subscriptions are non-refundable once payment is processed and that services are non-refundable. In-app purchases through App Store/Google Play are generally final unless platform rules provide otherwise.
Exceptions and legal rights
- App Store / Google Play: Refunds and cancellations often follow Apple/Google policies; contact them for platform-managed purchases.
- UAE consumer law: A statutory cooling-off period (commonly 14 days for distance purchases) may give you grounds to request a refund despite a vendor’s “no refund” clause.
Legend Crate plans and pricing
Pricing table
| Plan | Price (AED) |
|---|---|
| Monthly | Contact for pricing |
| Quarterly | Contact for pricing |
| Annual | Contact for pricing |
How to obtain exact pricing
Legend does not publish definitive AED pricing in the sources reviewed. For accurate and current plan prices, contact Legend directly via their website or customer service channels.
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
Under UAE consumer protection rules, distance-selling and digital purchases often include a cooling-off (cancellation) period, commonly 14 days for web purchases. This right can override contractual “no refund” terms in some cases.
How to exercise your rights
- File a formal cancellation request with Legend and keep evidence (email, screenshots).
- If refused, escalate via the UAE government consumer portal: UAE consumer protection.
- For app-store purchases, use Apple or Google refund processes and appeals where applicable.
Customer experiences
Summary of available reviews
There are no widely indexed positive reviews for "Legend Crate" specifically in UAE review platforms examined. Publicly available commentary is limited or not specific to the UAE market.
Common complaints
Reported issues center on cancellation and refund difficulties, with users noting that payments continued despite attempted cancellations. These complaints align with a strict "no cancellation/refund" policy cited by the provider.
Documentation checklist
What to collect before cancelling
- Account email and username used to subscribe
- Order or subscription ID and payment receipts
- Dates of payments and attempted cancellations
- Copies/screenshots of subscription terms and any communication
Where to send documents
- Email support: info@legend.ae (include attachments and a clear subject line)
- Phone follow-up: Call +9714-3312-777 and note agent details
- If escalating: submit evidence to UAE consumer protection via official portal
Common mistakes
Mistakes to avoid
Assuming "no refund" terms are absolute is a frequent error - UAE law may still provide rights. Do not rely solely on vendor policy without checking statutory protections.
Examples
Example: A subscriber cancels after payment but does not save confirmation emails, making disputes harder. Always request and save written confirmation.
Example: Cancelling only on the website but not verifying platform (App Store/Google Play) subscriptions, which can continue billing if not cancelled there too.
Comparative recap
Quick comparison by channel
| Channel | Cancellation policy | Refunds | Recommended action |
|---|---|---|---|
| Web (legendpro.ae / legend.ae) | Vendor states subscriptions are non-cancellable once paid | No refunds once payment processed (per vendor terms) | Submit cancellation request to info@legend.ae and invoke 14-day cooling-off if within period |
| App Store / Google Play | Managed by Apple/Google subscription controls | Typically final; refunds handled by platform per their rules and local law | Cancel in your Apple ID / Google account and request refund via platform support |
Key takeaway
Direct web subscriptions show the strictest policy; platform purchases are governed by App Store/Google Play rules. UAE law may provide additional protections for consumers.
After cancelling
What to expect
After a successful cancellation, monitor your account and bank statements for any further charges. Retain cancellation confirmations and any correspondence for at least 6 - 12 months.
Helpful links and next steps
- Legend official site: https://www.legend.ae/
- UAE consumer protection: https://u.ae/en/information-and-services/consumer-protection
- Apple support (refunds & subscriptions): https://support.apple.com/
- Google Play refunds & subscriptions: https://support.google.com/googleplay/answer/2479637
Address
Head office
Legend Crate / Legend Pro FZ LLC
3401, Prime Tower, Business Bay, Dubai, UAE
Contact methods
- Email: info@legend.ae
- Phone: +9714-3312-777
- Official website: https://www.legend.ae/
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.