Cancel LOOKFANTASTIC online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lookfantastic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Lookfantastic: Easy Method
What is Lookfantastic
Overview
Lookfantastic is an online beauty retailer and subscription box service that delivers curated skincare, haircare and makeup products to customers in the UAE.
The service includes one-off purchases and recurring Beauty Box subscriptions (monthly or annual plans) with curated product selections and promotional offers.
Service scope in UAE
Lookfantastic UAE operates an Arabic and English site for local customers and provides returns and subscription terms specific to the UAE market.
Customer support and cancellations are handled via the account message centre, email/phone contact, or by post; app-store subscriptions must be cancelled through the relevant app store.
How to cancel Lookfantastic
Online via your Lookfantastic account
- Sign in to your account on lookfantastic.ae.
- Open the Message Centre or Account > Subscriptions section to request cancellation or change your plan.
- Keep a screenshot or confirmation message as proof of your cancellation request.
By post, email or phone
- You may cancel in writing by post or by contacting Customer Service via the site message centre (preferred) or the contact options shown on the Help pages.
- If you use post, send to the company address (see Address section) and retain proof of postage.
App Store and Google Play subscriptions
- If you subscribed via iOS or Android, cancel through the relevant platform: Apple Subscriptions in Settings or Google Play > Subscriptions.
- Apple support: manage subscriptions on iPhone or iPad. Google Play support: manage subscriptions on Google Play.
What happens when you cancel
Access to boxes and services
Cancelling a subscription stops future renewals; boxes already paid for are generally not refunded unless within the applicable cooling-off window.
To avoid auto-renewal of 1, 3, 6 or 12 month plans, cancel before the monthly cutoff (commonly the 22nd of the month, though dates may vary).
Account and data retention
Your account remains active for order history and returns; personal data is retained as outlined in Lookfantastic’s privacy policy for legal and administrative purposes.
If you wish to delete your account entirely, request removal via the Message Centre and retain confirmations of deletion.
Will I get a refund?
Standard refund policy (UAE)
- Lookfantastic UAE’s returns policy provides a 14-day cooling-off period from receipt of goods for cancellations and unwanted items.
- Refunds are issued using the original payment method and will include standard delivery costs (not delivery upgrades) when applicable.
- Refund processing: the Arabic returns page states refunds are made within 14 days of receiving returned goods or proof of return; other Lookfantastic pages reference refunds processed within 5 working days after receipt.
Exceptions and return costs
- Customers must return goods in pristine, unopened condition to qualify for an unwanted-item refund.
- Return postage is typically the customer’s responsibility unless the return is due to Lookfantastic’s error (wrong or faulty item).
- If cancelling under the terms section, there is a 7-day notice option mentioned in some terms pages; however, the 14-day returns policy is the operative consumer-facing right in the UAE.
Official returns information: Lookfantastic UAE returns policy (Arabic).
Lookfantastic plans and pricing
Available plans (UAE)
The following plans and AED prices were reported for the UAE market; customers should verify current pricing on the official site before subscribing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Beauty Box Monthly Subscription (UAE) | AED 110.00 per month | Monthly | 6 beauty products per month (worth ~AED 280), AED 50 off and early access to limited editions |
| Beauty Box Yearly Subscription (UAE) | AED 97.00 per month (billed annually) | Annual | Same as monthly, billed annually with savings |
Your consumer rights in United Arab Emirates
Cooling-off and cancellations
- UAE consumer law generally provides a 14-day cooling-off period for online purchases of goods; Lookfantastic UAE’s 14-day returns policy aligns with this right.
- Although some terms reference a 7-day cancellation period, the 14-day returns policy is the operative consumer-friendly window for UAE customers.
Refunds and evidence
- Refunds must be returned using the same payment method and processed within the timeframes stated in the returns policy.
- Keep proof of postage and any return tracking; you may need this if the customer bears return costs.
Customer experiences
Positive feedback
- Many UAE customers praise the wide product selection, authentic items, competitive pricing and fast deliveries.
- Users appreciate discounts, easy ordering and tracking features when shipments arrive as expected.
Common complaints
- Frequent issues reported include unexpected VAT or courier charges, delivery delays, and missing or cancelled items due to shipping restrictions.
- Some customers report inconsistent customer service responses and lack of clarity on extra charges or app-payment problems.
Documentation checklist
Before cancelling
- Order number and date of receipt.
- Account email, subscription details and screenshot of subscription status.
When returning goods
- Keep the products in original, unopened condition with labels and packaging intact.
- Obtain and retain proof of postage and tracking information, plus any communication confirming return acceptance.
Common mistakes
Missing the cancellation window
Waiting past the 14-day cooling-off period (or the monthly cutoff for subscriptions) will often make you ineligible for a refund on already-paid boxes.
To avoid renewals, cancel early in the month rather than waiting until the final few days before the billing cutoff.
Returning items in incorrect condition
Sending opened or used products when the returns policy requires pristine, unopened goods can lead to refused refunds or partial refunds.
Always check the product condition requirements on the returns page and photograph items before sending them back.
Comparative recap
At-a-glance comparison
| Feature | Lookfantastic UAE | UAE consumer law (general) |
|---|---|---|
| Cooling-off / cancellation window | 14 days (returns policy); terms also reference a 7-day option | Generally 14 days for online purchases |
| Refund timeframe | Refunds within 14 days of receiving returned goods (Arabic returns page). Some site pages reference 5 working days after receipt. | Refunds must be processed without undue delay; specific timeframe may be set by seller but must be reasonable. |
| Return shipping cost | Customer pays unless return due to Lookfantastic error (wrong/faulty item) | Seller must cover costs for defective or incorrect items; buyer typically covers returns for change-of-mind |
| Subscription auto-renewal | Auto-renews; cancel before the monthly cutoff (commonly the 22nd) to stop renewal | Consumers entitled to clear pre-contract information and the ability to cancel recurring payments |
After cancelling
Follow-up actions
- Retain cancellation confirmations and any reference numbers from the Message Centre or email.
- If returning goods, send tracked postage and keep the tracking until the refund is completed.
Useful official links
- Lookfantastic UAE returns policy: ar.lookfantastic.ae returns policy.
- Lookfantastic UAE terms and subscription information: lookfantastic.ae terms & conditions.
- Manage App Store subscriptions (Apple): Apple support.
- Manage Google Play subscriptions: Google Play support.
- UAE Consumer Protection (Ministry of Economy): moec.gov.ae.
Address
Head office
Lookfantastic UAE (registered address): Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
Contact methods
- Preferred contact: Message Centre via your account on lookfantastic.ae.
- For app subscriptions, manage via Apple or Google Play subscription settings as noted above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.