Cancel MARLEY SPOON online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Marley Spoon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Marley Spoon: Easy Method
What is Marley Spoon
Service summary
Marley Spoon is a subscription meal-kit service that delivers pre-portioned ingredients and recipes to customers on a recurring schedule.
The service operates via an online account and mobile app where you choose meals, skip weeks, pause or cancel your subscription.
Main features
Key features include weekly menus, fresh produce delivery, and online account management for scheduling and changes.
Marley Spoon provides a freshness and quality guarantee and handles cancellations and refunds through account tools and customer support.
How to cancel Marley Spoon
Cancel via web (recommended)
- Log into your Marley Spoon account on the website.
- Go to Settings → Manage subscription → Stop Subscription → Continue → Cancel account → Proceed.
- You will receive on-screen confirmation and an email confirming cancellation.
- If the next order cutoff has passed, that upcoming order may still be processed.
- Official cancellation help (Marley Spoon)
Cancel via mobile app
- Open the Marley Spoon app, go to Settings or Manage subscription, and follow the same cancellation flow as web.
- The in-app process is effectively identical to the web flow and will show confirmation and send an email.
- If you manage your subscription through Apple or Google billing, ensure the app's subscription is cancelled in the app settings as well.
Skipping, pausing, and first-order rules
- You can skip individual orders up to 6 - 7 days before delivery and plan skips up to 7 weeks ahead, or pause via account Settings.
- First orders are often locked immediately; to cancel or rearrange the first order you may need to contact customer support directly.
- Skip, pause and cancel options (Marley Spoon)
What happens when you cancel
Confirmation and timing
When you cancel through your account you will see on-screen confirmation and receive an email confirmation.
Cancellation does not always stop an order already past the cutoff; that order may still be processed and delivered.
Account access and data
After cancellation you typically retain read-only access to order history and receipts in your account for a period defined by Marley Spoon.
Personal data handling follows Marley Spoon’s privacy and terms; check their site for specifics on data retention and deletion.
Will I get a refund?
Quality guarantee and exceptions
Marley Spoon offers a freshness and quality guarantee covering around 4 days after box delivery; contact them within 7 days if unsatisfied.
The company may issue credits or, at its discretion, full or partial refunds; photo evidence or return of items may be required.
Marley Spoon terms (quality guarantee)
Processing time and limitations
Refunds can take up to 7 working days to process depending on your bank or payment method.
PayPal refunds must be withdrawn from your PayPal account; Marley Spoon’s policy does not explicitly state a consumer 14‑day statutory refund right.
Refund processing information (Marley Spoon)
Marley Spoon plans and pricing
How pricing works
Marley Spoon pricing varies by menu selection, number of recipes per week, and delivery location.
No official UAE-specific prices were found in public Marley Spoon listings as of the latest available information.
Contact for pricing
| Plan | Price (AED) | Notes |
|---|---|---|
| Weekly meal-kit subscription | Contact for pricing | Prices vary by menu and region; no official UAE price published. |
| One-off / Promotional offers | Contact for pricing | Promotions and first-order deals vary; check your account or local offers. |
Your consumer rights in United Arab Emirates
Cooling-off period
The UAE generally provides a 14-day cooling-off period for certain e-commerce and distance sales under federal consumer protection principles.
Marley Spoon’s publicly stated policies do not explicitly reference a statutory 14-day right and rely on their own freshness guarantee and terms.
Dispute and enforcement options
If you believe a statutory right applies, you can raise the issue with local consumer protection authorities in the UAE and retain documentation of your purchase and communications.
Use Marley Spoon’s support channels first, and escalate to UAE consumer authorities if necessary.
Customer experiences
Positive feedback
Many customers praise Marley Spoon for varied menus and flavorful recipes that reduce meal-planning stress.
Fresh ingredients and easy-to-follow recipes are commonly cited positives in reviews.
Common complaints
Negative experiences reported include missing or small produce items, packaging issues, late deliveries, and decline in quality after fulfillment changes.
Customer service complaints often mention slow responses, issuance of credits instead of refunds, and inconsistent resolutions.
Documentation checklist
Essential items to keep
- Order number and account email used for purchase.
- Delivery date and time, plus tracking or delivery confirmation.
- Clear photos of damaged or missing items with timestamps.
Optional supporting evidence
- Bank or card statements showing the charge (masked details allowed).
- Copies of chat transcripts or support ticket IDs.
- Any packaging or item return receipts if applicable.
Common mistakes
Timing mistakes
Cancelling after the weekly cutoff: if you cancel after the order cutoff date, the next scheduled box may still be charged and shipped.
Assuming first orders can always be changed: many first orders are locked immediately and require direct support contact.
Expectation mistakes
Expecting an automatic statutory 14‑day refund: Marley Spoon relies on its own guarantee; refunds are discretionary and may be credits instead of cash.
Failing to document issues: lack of photos or timestamps can slow or reduce refund/credit outcomes.
Comparative recap
Quick comparison
| Method | How to | Speed | Key note |
|---|---|---|---|
| Web (Account Settings) | Settings → Manage subscription → Stop Subscription → Cancel account | Fastest | On-screen confirmation and email; best for most users. |
| App (iOS/Android) | App Settings → Manage subscription → follow same flow | Fast | Same process as web; ensure app permissions and billing are checked. |
| Skip / Pause | Use Manage subscription to skip individual orders or pause | Immediate | Useful to avoid cancellation if you want temporary break. |
| First-order support | Contact customer support directly to change or cancel first order | Variable | First orders may be locked; support contact often required. |
Recommended option
Use the web account Settings to cancel where possible for the clearest confirmation and audit trail.
Contact support directly for locked first orders or disputed quality issues that need manual review.
After cancelling
What to check
- Confirm you received the cancellation email and save it.
- Check your next billing date to ensure no unexpected charges occur after your cancellation date.
- Retain photos and documentation in case you need a refund or dispute a charge.
Useful links
- How to cancel your subscription (Marley Spoon)
- Skip, pause and cancel options (Marley Spoon)
- Refunds processing (Marley Spoon)
- Terms and conditions (Marley Spoon)
Address
Corporate address
MMM Consumer Brands Inc., 307 West 38th Street, 16th Floor, New York, NY 10018.
Support channels
Use the official Marley Spoon support pages linked above to open tickets or review help articles for cancellations, refunds, and delivery issues.
For escalations in the UAE, keep documentation and consider contacting local consumer protection authorities if you cannot resolve the issue with Marley Spoon directly.
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FAQ
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