Cancel OWLCRATE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Owlcrate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Owlcrate: Easy Method
What is OwlCrate
Service overview
OwlCrate is a monthly subscription box service for book lovers that ships signed or exclusive hardcover novels plus themed bookish items and goodies.
Boxes are curated each month around a new release; customers can subscribe to recurring plans or buy one-time shop/special-edition items.
Key contact and policy sources
Official policy and support information is available on OwlCrate's website and help center.
For account actions and policy details see OwlCrate main site and refund pages: owlcrate.com and OwlCrate Refund & Return Policy.
How to cancel OwlCrate
Cancel online via your account
- Log in at owlcrate.com.
- Go to Manage Subscriptions, expand the subscription you want to stop, and click Cancel Subscription before the next auto-renewal.
- Cancellation via the web stops future charges but does not cancel boxes already paid for.
Cancel by contacting support
- Email support as soon as possible at support@owlcrate.com if you need to cancel a recently renewed order before it is processed.
- One-time shop or special-edition orders can also be cancelled by email if the order has not entered processing.
What happens when you cancel
Billing and renewals
Cancellation stops future auto-renewal charges for that subscription period when done before the next billing cycle.
If you cancel after a renewal, the charge may remain for the current box and the shipment will still be fulfilled.
Account and data
Your account remains active so you can re-subscribe or access order history unless you request account deletion from support.
Orders already processed or shipped are not cancelled by subscription cancellation; they follow refund/shipping rules.
Will I get a refund?
General refund policy
OwlCrate does not automatically refund upon cancellation. Refunds are only possible if you request cancellation before the order moves into the "Processed" stage.
Once an order is processed or shipped, refunds are generally not issued and sales are final for that shipment.
Exceptions and product issues
- If you contact support very quickly after a renewal, they may cancel and refund before processing - email support@owlcrate.com.
- Defective or misprinted Store-Exclusive items can be refunded or replaced if reported within 14 days of receipt per OwlCrate's exclusives FAQ.
- One-time shop or special-edition orders may be cancelled before processing by emailing support; once shipped, returns/refunds are not accepted.
Refer to the official refund page for details: OwlCrate Refund & Return Policy.
OwlCrate plans and pricing
Overview of available plans
Below are typical monthly plan examples and converted approximate prices in AED using 1 USD = 3.6725 AED.
Prices are approximate and may vary with taxes, shipping, or exchange rate adjustments.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Young Adult Book Only (monthly) | approximately 202.0 AED per box | Monthly | Signed exclusive YA hardcover novel, exclusive design elements |
| Young Adult Book & Goodies (monthly) | approximately 242.3 AED per box | Monthly | Signed exclusive YA hardcover novel plus 4 - 5 themed bookish items |
| Adult Fantasy Book Only (monthly) | approximately 209.3 AED per box | Monthly | Signed exclusive adult fantasy hardcover novel |
Your consumer rights in United Arab Emirates
Cooling-off and return rights
Under UAE e-commerce rules (Federal Law No. 15 of 2020 and related regulations), consumers generally have an unconditional return (cooling-off) right of at least 7 days from receipt for non-defective goods.
This right may not apply to custom-made goods, digital content already downloaded, or items clearly marked as non-returnable prior to purchase.
Enforcement and complaint channels
If you believe a seller's policy conflicts with UAE consumer law, you can file complaints with emirate or federal authorities.
Useful official complaint channels include Dubai Consumer Protection via consumerrights.ae and the UAE Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
Many customers praise OwlCrate for friendly and responsive customer service and attractive, well-curated book boxes.
Subscribers often cite quality books, exclusive editions, and thoughtful themed items as highlights.
Common negative reports
Complaints include long delivery times, orders charged but not shipped, and inconsistent communication about processing or delays.
There are also reports of damaged or misprinted items; remedies have included replacements, points, or partial compensation in some cases.
Documentation checklist
What to have ready before contacting support
- Order number or subscription ID (from your OwlCrate account or order confirmation).
- Date and time of the charge you want to cancel or refund for.
- Photos of defective, damaged, or misprinted items if requesting a replacement/refund.
Where to send documentation
- Email support with attachments: support@owlcrate.com.
- Keep copies of emails, order confirmations, and tracking numbers for any dispute or official complaint.
Common mistakes
Waiting too long to request cancellation
A frequent error is assuming you can cancel after renewal without consequence; if the order moves to "Processed," refunds are unlikely.
Act immediately after an unwanted renewal and contact support to increase chances of a refund before processing.
Relying on mobile app stores for cancellations
OwlCrate's help center documents cancellation via the web account; there is no clear public guidance for App Store or Google Play cancellations.
Do not rely solely on app-store subscription controls - use your OwlCrate account or contact support to ensure cancellation is handled by OwlCrate.
Comparative recap
Quick comparison
| Aspect | OwlCrate (Web subscription) | One-time shop / Special edition | UAE consumer expectations (legal) |
|---|---|---|---|
| How to cancel | Cancel in account before next auto-renewal; email support for recent renewals. | Email support to cancel before processing; otherwise cannot cancel after shipping. | Right to return within at least 7 days for most online purchases unless excluded. |
| Refunds | Refund only if cancelled and request honoured before order is "Processed". | Refund possible only before processing; no refunds after shipment except defects. | Refunds/returns must be honoured per statutory cooling-off unless valid exception applies. |
| Defects | Defective items may be replaced or refunded if reported promptly (14 days for exclusives). | Defective shop items may be replaced/refunded if reported within seller timelines. | Consumers can seek remedies for defective goods under consumer protection law. |
| Primary contact | Manage Subscriptions on owlcrate.com or email support@owlcrate.com. | Email support@owlcrate.com before processing. | Consumers may escalate to emirate/federal bodies (e.g., consumerrights.ae). |
After cancelling
What to watch for
Check your email for a cancellation confirmation and any refund notice. Keep the confirmation for your records.
If you were charged and not refunded when you expect one, follow up with support and keep timestamps of correspondence.
Next steps and escalation
If you cannot resolve the issue with OwlCrate, you may file a complaint with UAE consumer protection authorities: consumerrights.ae or the Ministry of Economy at economy.gov.ae.
Refer to OwlCrate's official help pages while preparing any escalation: Refund & Return Policy.
Address
OwlCrate corporate address
OwlCrate Enterprises Inc.
136-5307 Victoria Drive, Vancouver, BC V5P 3V6, Canada.
Support contact
Customer support email: support@owlcrate.com.
Official website and policies: owlcrate.com and help.owlcrate.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.