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Cancel PROACTIV online
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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Proactiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Proactiv: Easy Method
What is Proactiv
Overview
Proactiv is a subscription-based skincare service that delivers acne-treatment regimens and related products on a recurring schedule. It offers personalized kits intended for ongoing use to treat and prevent acne.
Service model
Subscriptions typically ship on a recurring cadence and are managed through an online member portal or by contacting customer support. Billing and shipping practices are governed by Proactiv's subscription terms and purchase agreement.
How to cancel Proactiv
Cancel online via your account
- Log in to your account at Proactiv.com.
- Open the member portal or account settings and look for subscription or order management.
- Cancel the subscription directly or use the site chat to request cancellation during support hours.
Cancel by phone or chat
- Call Customer Care at 1-800-309-14796 (available Monday - Friday, 9 am - 6 pm EST) and request cancellation of your subscription.
- If using online chat, save a transcript or screenshot that confirms the agent processed your cancellation.
What happens when you cancel
Access and future shipments
When your cancellation is confirmed, future scheduled shipments should stop and no new charges should be applied for new shipments. If an order has already shipped, that shipment will still be billed.
Account data and communications
Your account details and order history typically remain available in your member portal. You may continue to receive transactional emails about past orders unless you request data deletion.
Will I get a refund?
Standard refund policy (Clear Skin Promise)
Proactiv offers a 60-day money-back guarantee. If you are not satisfied within 60 days of receiving your order you can return products - even empty containers - for a full refund of the purchase price, less shipping and handling.
Timing and exceptions
- Refunds are issued within 7 business days after the warehouse receives the returned package.
- Providing a tracking number when you ship the return can expedite verification and speed up your refund.
- If you cancel after an order has shipped you will still be charged for that shipment and any remaining installment payments due.
Proactiv plans and pricing
Pricing summary
Accurate, region-specific pricing for Proactiv subscriptions is not published in the verified sources used for this guide.
How to get exact pricing
To obtain current prices for UAE customers, contact Proactiv customer support via the website or check your member portal after logging in.
| Plan | Price (AED) | Frequency |
|---|---|---|
| Starter / Regimen | Contact for pricing | Contact for pricing |
| Maintenance / Refill | Contact for pricing | Contact for pricing |
| Other bundles | Contact for pricing | Contact for pricing |
Your consumer rights in United Arab Emirates
Cooling-off period
Under UAE Consumer Protection Law, consumers have a minimum 14-day cooling-off period for online purchases. This allows buyers to cancel purchases, including subscriptions, within that period under specified conditions.
Enforcement and remedies
- If Proactiv's published policies conflict with UAE law, you may be entitled to additional remedies, including refunds or contract cancellation.
- Keep records and consider contacting the UAE Ministry of Economy or your payment provider if you cannot resolve a dispute directly with the seller.
Customer experiences
Positive feedback
Some customers report that the product works well for their skin and that the regimen delivers expected results.
Negative feedback and recurring issues
Many negative reports focus on difficulty cancelling a subscription, unexpected continued billing after cancellation attempts, and challenging customer-service interactions.
Other complaints include unclear advertised pricing, perceived "subscription trap" experiences, and delays in processing cancellations or refunds.
Documentation checklist
Essential items to collect
- Order number(s) and date(s) of purchase.
- Account email and username used for the subscription.
- Chat transcripts, cancellation confirmation, and screenshots.
- Return tracking number and proof of shipment for returns.
Optional helpful records
- Bank or card statements showing charges and dates.
- Photos of returned product packaging, if relevant.
- Copies of any correspondence with Proactiv customer service.
Common mistakes
Not confirming cancellation method
Example: Assuming “cancel anytime” means any method will work. Some customers must cancel via the account portal or during chat/phone support hours to process cancellations correctly.
Waiting until after shipment
Example: Attempting to cancel after an order has already shipped. Orders shipped prior to cancellation are generally still charged, and you may be responsible for return shipping.
Insufficient documentation
Example: Not saving chat transcripts or confirmation numbers. Without proof of cancellation attempts, disputes with billing may be harder to escalate.
Comparative recap
At-a-glance comparison
| Feature | Proactiv | Typical subscription service |
|---|---|---|
| Cancellation methods | Account portal, online chat or phone (support hours apply) | Often account portal plus email/phone |
| Refund policy | 60-day money-back guarantee (less S&H); refunds processed after warehouse receipt | Varies; commonly 14 - 30 day returns |
| Pricing transparency | Pricing available via website/account; regional variations may apply | Varies; many show full pricing up-front |
| UAE consumer law alignment | May not fully reflect UAE 14-day cooling-off rights - confirm locally | Varies by company and region |
After cancelling
Follow-up actions
- Save any cancellation confirmation, reference numbers, or chat transcripts.
- Monitor your bank or card statement for any continued charges and gather evidence if an unauthorized charge appears.
Helpful links
- Proactiv official website - account login and customer support.
- UAE Ministry of Economy - consumer protection guidance and complaint channels.
Address
Local address on file
Al Diwan Building - Al firdoust St
Abu Dhabi, United Arab Emirates
Contact notes
For subscription management, use the Proactiv member portal or the customer-care phone number provided on the official site.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.