Cancel SMOL online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smol service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Smol: Easy Method
What is Smol
Service overview
Smol is a subscription service that delivers eco-friendly laundry and household products directly to customers' doors.
The service emphasises concentrated, biodegradable products and reduced plastic packaging to lower environmental impact.
How Smol works
Customers subscribe online, receive recurring deliveries on a schedule, and can pause, reschedule or cancel their plan through their Smol account.
Smol operates primarily from the UK site and lists prices in GBP on its public pages.
How to cancel Smol
Preferred online method
- Log in to your Smol account.
- Go to "Your Smol products" and select the active plan.
- Click the 'cancel' link for that plan to stop future deliveries.
- See the official guide: Pause or cancel a Smol plan.
Alternative cancellation methods
- During the trial period you can cancel by messaging Smol from the email address registered to your account.
- Smol also accepts cancellation requests via their Help Center; check the same official help pages for any additional contact options.
What happens when you cancel
Future deliveries and renewals
Cancelling stops future scheduled deliveries and prevents further subscription renewals from your account moving forward.
Orders already processed or dispatched before cancellation may still be delivered.
Account access and data
Your Smol account typically remains available for order history and settings after cancellation unless you request account deletion.
Retention of personal data follows Smol's terms; contact them if you need specific data removal.
Will I get a refund?
Money-back guarantee (first delivery)
Smol offers a money-back guarantee for the first delivery on a smol.com account if you contact them within 10 days of the product's arrival.
To start a claim, contact Smol from the email linked to your account as instructed in their returns article.
Refund procedure and exceptions
- Contact Smol within 10 days of receiving the item via the email linked to your account or help@smolproducts.com.
- Return the product following Smol's instructions. Return postage is usually at your cost.
- Smol will refund the original order price to your card, excluding gift items and adjusted for any discounts.
- Refund processing can take up to 10 working days after Smol receives the returned item.
- Official references: Smol terms of service and Returning items - money-back guarantee.
Smol plans and pricing
Pricing availability
No UAE-specific (AED) pricing is published on Smol's official pages in the sources available.
Smol's public pricing is shown in GBP on the UK site; for UAE pricing, contact Smol directly or check local retailers.
How to get a price for UAE
Contact Smol customer support or use the official help pages to confirm availability and any regional pricing.
Consider exchange rates and international shipping or import costs when enquiring.
| Plan | Price (UAE customers) | Notes |
|---|---|---|
| Subscription plans | Contact for pricing | Smol lists prices in GBP on its site; no UAE AED prices found in available sources. |
Your consumer rights in United Arab Emirates
Relevant UAE law
UAE consumer protection rules (including Federal Decree-Law No. 15 of 2020 on Consumer Protection) apply to purchases made by consumers in the UAE.
For general information see the UAE government consumer protection pages: UAE consumer protection.
What this means for Smol customers in the UAE
- Smol's published policies do not explicitly reference UAE-specific consumer laws.
- UAE consumer rights on clarity of terms, cancellations and refunds cannot be overridden by Smol's general terms.
- If you have a dispute, you can seek remedies under UAE consumer protection frameworks and local authorities.
Customer experiences
Positive feedback
Many customers praise Smol for flexible options to pause or reschedule deliveries and for reminders before dispatch.
Customers also often highlight product quality, effectiveness and eco-friendly packaging.
Negative feedback
Some users report difficulty cancelling during or after trials and describe the process as cumbersome.
There are complaints about cancelled subscriptions still producing unwanted orders and about customer service handling being frustrating in certain cases.
Documentation checklist
Essential items to prepare
- Account email address (the one registered with Smol).
- Order number or subscription reference from your account page.
- Proof of delivery or delivery date to confirm the 10-day window for refunds.
Additional supporting documents
- Photos of the product condition (if relevant).
- Copies of correspondence with Smol and any return tracking or receipts.
- Card statement showing the original charge, if needed for verification.
Common mistakes
When cancelling
Failing to cancel from within the registered account or using an unregistered email can delay processing or invalidate trial cancellations.
Assuming cancellation is immediate without checking for confirmation may leave scheduled orders active.
When claiming a refund
Missing the 10-day deadline after delivery often disqualifies money-back guarantee claims for first deliveries.
Not returning the item following Smol's instructions or failing to provide required evidence can delay or prevent a refund.
Comparative recap
Quick feature comparison
| Feature | Smol | Typical subscription service |
|---|---|---|
| Cancellation method | Online via account; trial cancellations via registered email; help pages provide guidance. | Often similar (account-based); some services require phone or email only. |
| Refunds | Money-back guarantee for first delivery if claimed within 10 days and item returned. | Varies widely; many offer limited-time satisfaction guarantees but terms differ. |
| Pricing visibility | Published in GBP on Smol site; no UAE-specific AED pricing found. | Some services publish regional pricing; others require contact for local rates. |
| Trial handling | Trial cancellations must use registered email; some customers report friction. | Trial terms vary; ease of cancellation differs between providers. |
| Customer service reports | Mixed: many positive product reviews, some complaints about cancellation handling. | Typical pattern: mixed reviews are common across subscription services. |
After cancelling
Next steps to confirm cancellation
- Check your Smol account for a cancellation confirmation or change in plan status.
- Keep records of any confirmation email, order numbers and return tracking if relevant.
Support and official links
- How to pause or cancel: Pause or cancel a Smol plan.
- Returns and money-back guarantee: Returning items - money-back guarantee.
- Terms of service: Smol terms of service.
- Customer support email: help@smolproducts.com (use the email address registered to your account when possible).
Address
Company address
smol Ltd, Tiller Road 10-16, E14 8PX London.
Use this address for postal enquiries or returns where Smol's guidance specifies a postal return.
Postal enquiries and returns
If you plan to contact Smol by post, include your account email, order number and a clear explanation of your request.
For returns related to the money-back guarantee, follow the return instructions provided by Smol to ensure eligibility for refund processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.