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cancellation The Honest Company: Easy Method
What is The Honest Company
Overview
The Honest Company is a consumer brand known for eco-friendly household and personal-care products, including diapers, wipes, skincare, and baby essentials sold direct-to-consumer and through third-party retailers.
Current status in UAE
As of late 2025 the company wound down direct-to-consumer sales on Honest.com and its app; select Honest products remain available in the UAE through third-party retailers such as Carrefour UAE, Ubuy UAE, and Secondful.
How to cancel The Honest Company
Cancel via Subscriptions homepage (recommended)
- Log in at The Honest Company and open the Subscriptions homepage.
- Click the pencil icon next to the active subscription, choose "Cancel Subscription", optionally select a reason, and confirm.
- You will receive an email confirmation once cancellation is processed.
Other accepted methods and what not to do
- Existing diaper & wipes subscriptions purchased before Nov 12, 2025 auto-end on Dec 28, 2025, or may be canceled by the user before that date via account settings or by calling official support.
- Cancellations via email or social media are not accepted. App Store/Google Play cancellation is not applicable because the mobile app and direct-to-consumer sales were discontinued.
What happens when you cancel
Access and renewal
When you cancel an active subscription it will stop future renewals and charges after the current billing period ends, unless you cancel before the next charge date.
Diaper & wipes subscriptions purchased before Nov 12, 2025 will auto-end on Dec 28, 2025 if not canceled earlier.
Account data and confirmations
You should receive an email confirmation of cancellation; keep this for your records and for any billing disputes.
Account information remains on your Honest account unless you request deletion through available account settings or official support channels.
Will I get a refund?
Honest.com refund policy (key dates)
Orders placed on Honest.com before Nov 24, 2025 (non-final-sale) were eligible for return within 30 days for contiguous U.S. orders; refunds were issued to the original payment method, excluding shipping, handling, duties, and taxes.
Starting Nov 24, 2025, Honest.com changed to a final-sale policy: orders are not eligible for returns or refunds. Also, there are no refunds after products have shipped.
Third-party retailer purchases
- Products bought through retailers (Carrefour UAE, Ubuy UAE, Secondful, etc.) must be returned according to the retailer’s returns policy, not Honest’s.
- If you need a refund for a retailer purchase, contact that retailer and review your local consumer protection options in the UAE.
The Honest Company plans and pricing
Retail pricing (AED)
| Product | Price (AED) | Purchase type | Features |
|---|---|---|---|
| Body Oil Moisturizer - 4 oz | AED 108.00 | Single Purchase | Organic body oil; aromatherapy; antibacterial; 120 ml; hypoallergenic |
| Citrus Vanilla 2‑in‑1 Shampoo + Body Wash - 295 ml | AED 104.00 | Single Purchase | Gentle, tear‑free for baby; made without parabens, phthalates, synthetic fragrances |
| Shampoo + Lotion Set (Sweet Almond) - 18.5 fl oz | AED 172.00 | Single Purchase | Moisturizing, hypoallergenic set; sensitive‑skin formula |
| Nourish + Cleanse Baby Wipes - Sweet Almond Oil + Jojoba, 240‑count | AED 277.00 | Single Purchase | 100% plant‑based, naturally scented, extra‑large, thick wipes |
| Designer Baby Wipes - Pattern Play, 288‑count | AED 124.00 | Single Purchase | Fragrance‑free; over 99% water; plant‑based; compostable |
| Hypoallergenic Baby Wipes - 576‑count | AED 190.00 | Single Purchase (excluding shipping) | Compostable, hypoallergenic wipes; large count per pack |
| Sprayable Diaper Rash Cream - 2 fl oz | AED 105.00 | Single Purchase | Touch‑free zinc‑oxide spray; soothes and prevents diaper rash |
| Clean Conscious Diapers - Newborn, 72 count | AED 89.00 | Single Purchase (discounted) | Size Newborn diapers; super absorbent core |
| Prenatal Once Daily Vitamins - 30 count | AED 152.00 | Single Purchase | Prenatal multivitamin; non‑GMO; NSF certified; once‑daily tablet |
Availability note
All listed items are one‑time retail purchases available via Carrefour UAE, Ubuy UAE, or Secondful.
No active official subscription or monthly plans are being offered directly in the UAE as of early 2026.
Your consumer rights in United Arab Emirates
General UAE protections
UAE consumer protection law (for example, Federal Law No. 24 of 2006 on Consumer Protection) provides rights around misleading practices, product safety, and certain return or redress scenarios, depending on circumstances.
Advice for UAE customers
- If you bought from a UAE retailer, follow that retailer’s return policy and keep receipts.
- For general guidance on UAE consumer rights see the government portal: UAE consumer rights.
Customer experiences
Positive feedback
Some historical reviewers praised product quality and helpful customer service, citing items like soaps and baby products positively during earlier years.
These positive comments are fewer in recent public reviews as the company changed operations.
Negative complaints
Recent complaints include orders marked delivered but not received, difficulty canceling subscriptions, and unresponsive or poor customer service.
Multiple users reported inability to remove payment information, being redirected without resolution, and frustration over returns or refunds.
Documentation checklist
What to have ready before cancelling
- Account email and password (or account access method).
- Order number(s) or subscription ID shown on your account page.
- Payment method details (last 4 digits) and transaction date.
Supporting documents for disputes
- Confirmation emails, order summaries, and screenshots of your subscription settings.
- Delivery receipts, tracking information, and any correspondence with the retailer or Honest support.
Common mistakes
Attempting unsupported cancellation channels
Do not rely on email or social media to cancel; Honest’s policy (during the wind‑down) specified cancellations via account settings or official phone support only.
Attempting to cancel via App Store/Google Play is irrelevant because the mobile app and direct app sales were discontinued.
Timing and refund expectations
Expectations of refunds after Nov 24, 2025 are a common source of confusion - Honest.com moved to final‑sale orders from that date.
Also avoid missing the Dec 28, 2025 auto‑end cutoff for legacy diaper & wipes subscriptions if you want to stop renewals earlier.
Comparative recap
Quick comparison table
| Action | Best method in UAE | Expected outcome |
|---|---|---|
| Cancel active subscription | Use Subscriptions homepage on Honest.com or call official support | Subscription will stop future renewals; email confirmation sent |
| Request refund/return | If purchased on Honest.com, check order date (before/after Nov 24, 2025). For retailer purchases, contact the retailer | Pre‑Nov 24 orders may have had 30‑day returns (U.S. rule). Post‑Nov 24 orders on Honest.com are final sale |
| Report undelivered order | Gather tracking info and contact the seller (retailer or Honest support) with documentation | Resolution depends on seller policy; keep proof and consider UAE consumer complaint channels if unresolved |
After cancelling
Immediate steps
Save your cancellation confirmation email and note the date you cancelled. Monitor your bank or card statements for any unexpected charges.
If you were charged after cancellation, gather screenshots and transaction details before contacting support or filing a dispute.
If problems persist
- Contact Honest via the official site: The Honest Company.
- If you purchased through a UAE retailer and cannot resolve the problem, consult UAE consumer resources: UAE consumer rights.
Address
Corporate address
The Honest Company
12130 Millennium Drive, Los Angeles, California 90094, United States
Customer support / mailing
For account actions and official support use the website contact options at The Honest Company.
If you need to send paper mail, use the corporate address above and include order details and contact information.
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Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.