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Cancel WINE52
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Wine52 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Wine52: Easy Method
What is Wine52
Overview
Wine52 is a subscription wine club that delivers curated boxes of wine, tasting notes and snacks on a recurring schedule. Memberships are billed regularly and include themed selections and related materials.
Subscription model
Subscriptions are periodical (billed every 28 days) and continue until cancelled by the member. Wine52 operates from the UK and dispatches boxes according to its billing and fulfilment schedule.
How to cancel Wine52
Accepted cancellation methods
- Phone: call customer support at 0131 563 8739 (Mon - Fri, 9am - 5pm UK time).
- Help Centre / Support: submit a cancellation request via Wine52's Help Centre or contact form.
- Registered mail: send a signed registered letter to the company address with proof of postage.
Step-by-step cancellation (recommended order)
- Check your next payment date in your account or on your last invoice.
- Contact support by phone or Help Centre before 11:59 pm the day before the payment date to avoid the next charge.
- If using post, send a registered letter that clearly states your account details, intent to cancel and includes proof of postage; ensure timing meets the cutoff above.
- Note: the first order requires 24 hours to process before cancellation is possible. Cancelling after a payment is taken stops future payments but will not cancel a pending order that has already been processed.
- Keep written confirmation (email, screenshot or recorded details) of the cancellation for your records.
What happens when you cancel
Billing and renewal
Cancelling stops future recurring payments, provided you cancel before the billing cutoff (11:59 pm the day before the payment date).
If you cancel after a payment has been taken, future payments will stop but any order already processed or dispatched may still be fulfilled.
Account access and data
Your account may remain active for any period already paid for; access to members-only content typically continues until the end of that paid period.
Retain copies of cancellation confirmations and account statements as proof if a dispute arises over charges or deliveries.
Will I get a refund?
Change of mind
Wine52’s policy does not provide refunds or returns for change of mind because boxes are perishable or periodical in nature.
If you simply decide you no longer want future boxes, cancelling prevents further billing but does not usually entitle you to a refund for a box already dispatched or processed.
Defective, damaged or not as described
- If an item is defective, damaged in transit or materially not as described, you may be entitled to a refund, repair or replacement - Wine52 handles these on a case-by-case basis.
- Report defects promptly with photos and order details so the support team can investigate and offer a remedy.
Wine52 plans and pricing
Available plans
Pricing information is listed in British Pounds (GBP) and includes VAT where applicable. No official UAE (AED) pricing for 2024/2025 was found.
Table of plans
| Plan | Price (GBP) | Period | Features |
|---|---|---|---|
| 3-bottle monthly plan | £36.00 | Monthly | 3 bottles of wine, Glug magazine, 2 wine snacks, free delivery |
| 4-bottle monthly plan | £48.00 | Monthly | 4 bottles of wine, Glug magazine, 2 wine snacks, free delivery |
| 6-bottle monthly plan | £78.00 | Monthly | 6 bottles of wine, Glug magazine, 2 wine snacks, free delivery |
Your consumer rights in United Arab Emirates
General rights
If you are in the UAE, you have consumer protection rights for goods that are defective, damaged or not as described. Retailers are expected to address valid complaints.
Keep in mind that seller policies for perishable or subscription goods may limit change-of-mind returns; this is common for periodical deliveries.
How to escalate in the UAE
- First contact Wine52 support and supply order details and evidence (photos, timestamps).
- If unresolved, you can escalate complaints to local consumer protection authorities in the UAE or the Ministry of Economy. Visit the UAE Ministry of Economy at https://www.economy.gov.ae/ for guidance on filing complaints and local offices.
- Keep records of communications, invoices and proof of postage for any mailed cancellations; these help support your case if you need to escalate.
Customer experiences
Positive feedback
Many customers praise the helpful and knowledgeable customer service team and note high-quality, well-curated wines and themed selections.
Some reviewers report smooth phone cancellations and pleasant overall service experiences.
Negative feedback
Common complaints include lack of a fully functional online cancellation option and the inconvenience of needing to call to cancel.
There are reports of billing continuing or shipments being dispatched even after cancellation, and occasional difficulty obtaining refunds when cancelling close to dispatch.
Documentation checklist
Before you cancel
- Find your account email and subscription/order number.
- Check your next payment date and note the 11:59 pm day-before cutoff.
When you cancel
- Keep cancellation confirmation (email, screenshot or case number).
- Keep proof of postage if cancelling by registered mail.
- Collect photos and evidence if reporting damaged or incorrect items.
Common mistakes
Missing the cutoff
Example: cancelling on the payment date or after 11:59 pm the day before will often incur the next charge. Always check the exact payment date and time zone.
Assuming app-store cancellation is final
Example: cancelling via the App Store or Google Play does not finalise Wine52 subscriptions. You must also contact Wine52 support or the Help Centre to stop the subscription completely.
Comparative recap
Quick method comparison
| Method | How to use | Best for | Speed / Confirmation |
|---|---|---|---|
| Phone | Call 0131 563 8739 (Mon - Fri, 9am - 5pm UK) | Fastest, best for immediate confirmation | Immediate (ask for confirmation ID) |
| Help Centre / Support form | Submit a request via Wine52’s online Help Centre | Good for written evidence and outside phone hours | Hours to days (get email confirmation) |
| Registered mail | Send signed letter to company address with proof of postage | Useful when a written, verifiable notice is required | Slow (depends on postal service); keep proof of postage |
| App Store / Google Play | Attempting to cancel through the store | Not sufficient alone | Not final - must also contact Wine52 support |
After cancelling
What to monitor
Watch your bank or card statement for any unexpected charges and keep cancellation confirmations handy for disputes.
If a box has already been processed or dispatched when you cancelled, expect that shipment unless the company agrees otherwise.
Useful links and contacts
- Wine52 official website - for account access and Help Centre links.
- Phone (UK support): 0131 563 8739 (Mon - Fri, 9am - 5pm UK time).
- UAE consumer guidance: UAE Ministry of Economy.
Address
Company address
Beer52 / Wine52
8 Melville Crescent, Edinburgh, EH3 7JA, Scotland
Posting cancellations
If you cancel by registered mail, send your signed letter to the address above and retain proof of postage as evidence of your cancellation request.