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Cancel CARTRACK
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Cartrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Cartrack: Easy Method
What is Cartrack
Service overview
Cartrack is a subscription telematics service that provides real-time vehicle tracking, fleet management and recovery solutions in the UAE.
The service uses a fitted GPS unit and a web/mobile platform to monitor vehicle location, driving behaviour and fleet performance.
Who uses it
Cartrack is typically used by businesses managing fleets and by individual customers who want vehicle security and tracking features.
Subscriptions are contract-based and often include installation of a hardware unit fitted to the vehicle.
How to cancel Cartrack
Accepted cancellation methods
- Phone: call +971 4 581 5600 or 800 CARTRACK (UAE).
- E‑mail: send a written cancellation request to customercare.uae@cartrack.com.
- Postal mail: send a signed cancellation letter to the Cartrack UAE office address.
- Online: use your Cartrack online account if the platform exposes a cancellation option.
Step-by-step cancellation checklist
- Prepare your contract number, vehicle details and account holder ID.
- Send a written cancellation request (email preferred) stating your desired cancellation date.
- Ask for written confirmation of receipt and the effective cancellation date.
- Follow return instructions if the hardware must be returned; keep proof of postage or handover.
- Monitor your bank statements and request a refund if applicable per the refund timelines.
What happens when you cancel
Access and service
When Cartrack accepts cancellation, online access and tracking may be disabled from the effective cancellation date.
If the hardware remains installed, ongoing monitoring could continue until the unit is returned or deactivated.
Billing and renewals
Any charges due up to the cancellation date remain payable. Early termination fees may apply under the contract.
Check your agreement for notice periods (examples below) so billing stops on the intended date.
Data and privacy
Cartrack will retain account and tracking data according to its privacy policy and contractual terms.
Request confirmation of data deletion or retention limits if you need records removed or exported.
Will I get a refund?
Cooling-off refunds (direct marketing)
If you cancel within the five (5) business day cooling-off period after signing, you are entitled to a refund.
If cancelled before installation, Cartrack processes a full refund within 15 business days.
Refunds after installation and defective units
If cancelled after installation, any refund is processed within 15 business days after the unit is returned and accepted.
If a unit is defective, Cartrack may at its discretion replace the unit or cancel the agreement and refund per the above timelines.
Exceptions and fees
Early termination outside cooling-off remains subject to notice requirements and possible cancellation fees; you remain liable for amounts owed up to cancellation.
There is no 14-day statutory right referenced in Cartrack terms for the UAE; the contract specifies a 5 business day cooling-off period for relevant circumstances.
Cartrack plans and pricing
How pricing is handled
Cartrack provides price tables and package details on request rather than publishing fixed public prices for the UAE market.
Contact Cartrack directly to request a detailed price quotation for your fleet or vehicle.
Pricing table
| Plan | Price | Notes |
|---|---|---|
| Cartrack (UAE) | Contact for pricing | Price and package details are provided on request by Cartrack UAE. |
| Typical UAE fleet tracking (indicative) | AED 57 - 74 / vehicle / month | Indicative market range for basic to advanced packages; actual price varies by features and contract. |
Your consumer rights in United Arab Emirates
Cooling-off right
- You have a five (5) business day cooling-off right after signing (in direct-marketing contexts) per Cartrack terms.
- Use this period to cancel for a full refund (timelines below) - act in writing and keep proof.
Notice periods and termination
- Standard-term contracts may require notice: examples include one month for a 36‑month rental and three months for a 12‑month option.
- Consumers remain liable for fees and charges until the effective cancellation date, and cancellation fees may apply.
Defective hardware
- Return the unit within 10 business days after fitment if it is defective, per contract terms.
- Cartrack may replace the unit or cancel the agreement and process a refund.
Customer experiences
Positive feedback
Customers praise the core product concept: fleet monitoring, driver behaviour insights and vehicle recovery features.
Some reviews name helpful, hands-on consultants and technicians who provided a good experience during installation or support.
Negative feedback
Recurring criticisms relate to customer service: slow or unresponsive support, rude staff and unresolved issues.
Other common complaints include billing problems (unexpected debits), technical faults, missed technician appointments and difficulty cancelling.
Documentation checklist
Essential documents to prepare
- Signed service agreement / contract (copy).
- Installation receipt and unit serial number or IMEI.
- Proof of payments (bank statements, receipts).
- All correspondence: emails, messages, call logs and confirmation numbers.
Helpful extras
- Photographs of the fitted unit and any installation damage.
- Return shipment tracking or signed handover confirmation when returning hardware.
- Your Emirates ID or company registration documents (if requested).
Common mistakes
Missing written confirmation
Many customers rely on verbal cancellation. Always get written confirmation (email or letter) that your cancellation was received and the effective date.
Keep copies of any confirmations to dispute ongoing charges if needed.
Incorrect timing and hardware return
Failing to observe notice periods or the five business day cooling-off window can result in extra charges or loss of a full refund.
Not returning the unit or returning it without proof of delivery often delays refunds; follow return instructions and keep evidence.
Comparative recap
Feature comparison
| Feature | Cartrack (UAE) | Typical UAE fleet tracking (indicative) |
|---|---|---|
| Contract terms | 12‑ or 36‑month options; early cancellation requires notice (e.g. 3 months for 12‑month, 1 month for 36‑month) | Varies by provider; monthly, annual or multi-year options are common |
| Cooling-off | 5 business days (direct‑marketing context) | Varies; many providers offer a short cooling-off or trial window |
| Refund timeframe | Refund within 15 business days if cancelled before installation; after installation refund processed within 15 business days after unit return | Varies by supplier; typical window 7 - 30 days depending on policy |
| Indicative price | Contact for pricing | AED 57 - 74 / vehicle / month (indicative) |
After cancelling
Next practical steps
- Keep the cancellation confirmation and any final invoice for your records.
- Return the device as instructed and retain proof of return to support any refund claim.
- Check bank statements for any final refunds or unexpected debits for at least one billing cycle.
Escalation and official help
- If Cartrack does not resolve the matter, escalate in writing to Cartrack UAE and request an internal escalation reference.
- If unresolved, consider contacting UAE consumer protection authorities or the Ministry of Economy for guidance: economy.gov.ae.
Address
Office address
Single Business Tower Office 4203-04, Sheikh Zayed Road, PO BOX 392764, Dubai, UAE.
Contact methods
Phone: +971 4 581 5600 or 800 CARTRACK (UAE).
E‑mail: customercare.uae@cartrack.com