cancellation Cartrack: Easy Method

What is Cartrack

Service overview

Cartrack is a subscription telematics service that provides real-time vehicle tracking, fleet management and recovery solutions in the UAE.

The service uses a fitted GPS unit and a web/mobile platform to monitor vehicle location, driving behaviour and fleet performance.

Who uses it

Cartrack is typically used by businesses managing fleets and by individual customers who want vehicle security and tracking features.

Subscriptions are contract-based and often include installation of a hardware unit fitted to the vehicle.

How to cancel Cartrack

Accepted cancellation methods

• Phone: call +971 4 581 5600 or 800 CARTRACK (UAE).
• E‑mail: send a written cancellation request to customercare.uae@cartrack.com.
• Postal mail: send a signed cancellation letter to the Cartrack UAE office address.
• Online: use your Cartrack online account if the platform exposes a cancellation option.

Step-by-step cancellation checklist

• Prepare your contract number, vehicle details and account holder ID.
• Send a written cancellation request (email preferred) stating your desired cancellation date.
• Ask for written confirmation of receipt and the effective cancellation date.
• Follow return instructions if the hardware must be returned; keep proof of postage or handover.
• Monitor your bank statements and request a refund if applicable per the refund timelines.

What happens when you cancel

Access and service

When Cartrack accepts cancellation, online access and tracking may be disabled from the effective cancellation date.

If the hardware remains installed, ongoing monitoring could continue until the unit is returned or deactivated.

Billing and renewals

Any charges due up to the cancellation date remain payable. Early termination fees may apply under the contract.

Check your agreement for notice periods (examples below) so billing stops on the intended date.

Data and privacy

Cartrack will retain account and tracking data according to its privacy policy and contractual terms.

Request confirmation of data deletion or retention limits if you need records removed or exported.

Will I get a refund?

Cooling-off refunds (direct marketing)

If you cancel within the five (5) business day cooling-off period after signing, you are entitled to a refund.

If cancelled before installation, Cartrack processes a full refund within 15 business days.

Refunds after installation and defective units

If cancelled after installation, any refund is processed within 15 business days after the unit is returned and accepted.

If a unit is defective, Cartrack may at its discretion replace the unit or cancel the agreement and refund per the above timelines.

Exceptions and fees

Early termination outside cooling-off remains subject to notice requirements and possible cancellation fees; you remain liable for amounts owed up to cancellation.

There is no 14-day statutory right referenced in Cartrack terms for the UAE; the contract specifies a 5 business day cooling-off period for relevant circumstances.

Cartrack plans and pricing

How pricing is handled

Cartrack provides price tables and package details on request rather than publishing fixed public prices for the UAE market.

Contact Cartrack directly to request a detailed price quotation for your fleet or vehicle.

Pricing table

Your consumer rights in United Arab Emirates

Cooling-off right

• You have a five (5) business day cooling-off right after signing (in direct-marketing contexts) per Cartrack terms.
• Use this period to cancel for a full refund (timelines below) - act in writing and keep proof.

Notice periods and termination

• Standard-term contracts may require notice: examples include one month for a 36‑month rental and three months for a 12‑month option.
• Consumers remain liable for fees and charges until the effective cancellation date, and cancellation fees may apply.

Defective hardware

• Return the unit within 10 business days after fitment if it is defective, per contract terms.
• Cartrack may replace the unit or cancel the agreement and process a refund.

Customer experiences

Positive feedback

Customers praise the core product concept: fleet monitoring, driver behaviour insights and vehicle recovery features.

Some reviews name helpful, hands-on consultants and technicians who provided a good experience during installation or support.

Negative feedback

Recurring criticisms relate to customer service: slow or unresponsive support, rude staff and unresolved issues.

Other common complaints include billing problems (unexpected debits), technical faults, missed technician appointments and difficulty cancelling.

Documentation checklist

Essential documents to prepare

• Signed service agreement / contract (copy).
• Installation receipt and unit serial number or IMEI.
• Proof of payments (bank statements, receipts).
• All correspondence: emails, messages, call logs and confirmation numbers.

Helpful extras

• Photographs of the fitted unit and any installation damage.
• Return shipment tracking or signed handover confirmation when returning hardware.
• Your Emirates ID or company registration documents (if requested).

Common mistakes

Missing written confirmation

Many customers rely on verbal cancellation. Always get written confirmation (email or letter) that your cancellation was received and the effective date.

Keep copies of any confirmations to dispute ongoing charges if needed.

Incorrect timing and hardware return

Failing to observe notice periods or the five business day cooling-off window can result in extra charges or loss of a full refund.

Not returning the unit or returning it without proof of delivery often delays refunds; follow return instructions and keep evidence.

Comparative recap

Feature comparison

After cancelling

Next practical steps

• Keep the cancellation confirmation and any final invoice for your records.
• Return the device as instructed and retain proof of return to support any refund claim.
• Check bank statements for any final refunds or unexpected debits for at least one billing cycle.

Escalation and official help

• If Cartrack does not resolve the matter, escalate in writing to Cartrack UAE and request an internal escalation reference.
• If unresolved, consider contacting UAE consumer protection authorities or the Ministry of Economy for guidance: economy.gov.ae.

Address

Office address

Single Business Tower Office 4203-04, Sheikh Zayed Road, PO BOX 392764, Dubai, UAE.

Contact methods

Phone: +971 4 581 5600 or 800 CARTRACK (UAE).

E‑mail: customercare.uae@cartrack.com