Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Easypark service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Easypark: Step-by-Step Guide
What is EasyPark
Overview
EasyPark is a mobile and web service that lets drivers find, start and pay for parking via their smartphone or account. It supports pay-per-use parking and subscription options for businesses and private users.
The service centralises parking sessions, payments and administrative controls in an app or self-service portal so users do not need to pay at each parking meter.
Where it operates
EasyPark operates in multiple countries through local partners and integrations with parking operators. Availability, pricing and specific features vary by market.
This guide focuses on cancellation and refunds relevant to UAE users and includes applicable steps and local consumer information.
How to cancel EasyPark
Private users (app or web)
- Open the EasyPark app or sign in to the self-service portal.
- Go to Account → Delete Account to start deletion.
- Follow on-screen prompts; the process typically completes within about 1 hour and you should receive a confirmation SMS.
Business users (small teams and larger accounts)
- Business admin for teams with fewer than 5 users: cancel via the self-service portal by removing sub-users; a one-month cancellation notice applies and the account remains active until the end of the following month.
- Business admin for teams with 5 or more users: submit the required cancellation form with company details and customer ID so the EasyPark team can process the request.
- For written business cancellation requests, use the official business contact channels (support or the company email).
What happens when you cancel
Account access and sessions
When you delete your account, you lose access to the app and self‑service portal once deletion is complete.
Ensure no active parking sessions remain; accounts with active sessions cannot be deleted until sessions are closed and any due parking fees are paid.
Subscriptions, billing and data
Subscriptions stop according to the account type and notice period; for small business plans a one‑month notice applies and the account remains active until the end of the following month.
Personal data retention and deletion follow EasyPark policies. Expect confirmation of deletion by SMS; contact support if you do not receive it within the stated timeframe.
Will I get a refund?
General refund policy
Refunds for incorrect charges may be possible but require approval from the parking operator or EasyPark support. Once approved, refunds are returned to the original payment method.
Operator-approved refunds typically post within about 2 - 4 business days, though processing times may vary by bank or card issuer.
Common exceptions and non-refundable items
- No refunds for parking started in the wrong area or via camera on the wrong vehicle (for example, rental vehicles). Customers are responsible for correct vehicle and zone details.
- Monthly subscription fees that have already been charged are generally non-refundable. You may cancel to avoid future charges or switch to a free tier (EasyPark Small) effective from the next billing period.
- If a refund or dispute is needed, provide clear evidence (receipts, screenshots, session IDs) to speed processing.
EasyPark plans and pricing
Pricing availability
No AED-based or UAE-specific pricing was found in public sources at the time of this guide.
Please check the app or contact EasyPark support for accurate, local pricing and plan details in the UAE.
Contact for pricing
| Plan | Price (AED) | Notes |
|---|---|---|
| Pay-per-use | Contact for pricing | Rates depend on parking operator and zone; check app for live pricing. |
| Monthly subscription | Contact for pricing | Subscription terms vary; monthly fees are normally non-refundable once charged. |
| EasyPark Small (free tier) | Contact for pricing | Free/lightweight option where available; contact support to switch. |
Your consumer rights in United Arab Emirates
Applicable UAE consumer protections
UAE consumer protection law covers refunds and cancellations for many goods and services, with processing times commonly referenced as 7 - 14 business days in some platforms' terms.
For general UAE consumer information see the official government portal on consumer protection.
What applies to EasyPark
- There is no clear, EasyPark-specific UAE right of withdrawal (for example a 14‑day cooling-off) found in public EasyPark sources.
- Refunds for parking-specific issues are typically governed by operator rules and EasyPark’s help policies rather than a general goods/service return right.
Customer experiences
Positive summaries
Many users report that EasyPark works as expected and is convenient where supported by parking facilities.
Positive feedback highlights the ease of starting and stopping parking sessions and broad operator integrations.
Negative summaries
- Complaints include difficulty cancelling accounts, ongoing charges after deletion, and perceived dark‑pattern UX.
- Other common issues are overcharges, app malfunctions (parking not ending), and slow or unhelpful customer service for refunds.
Documentation checklist
What to gather before cancelling
- Account email and customer ID shown in the app or portal.
- Phone number used for the account (for SMS confirmation).
- Payment receipts, screenshots of sessions, and any outstanding invoices.
Support and refund evidence
- Pictures or screenshots showing incorrect charges or wrong zone details.
- Session IDs, vehicle registration numbers and timestamps for disputed parking sessions.
Common mistakes
Example: cancelling with active session
Attempting to delete an account while an active parking session is running will usually block deletion.
Always end sessions and pay any outstanding balances before starting account deletion.
Example: assuming automatic refunds for mistakes
Customers sometimes expect refunds for start-zone errors or camera parking on the wrong vehicle. These are generally not refunded.
Double-check vehicle, zone and session details before confirming a parking session to avoid such problems.
Comparative recap
Quick comparison of cancellation routes
| Account type | How to cancel | Notice period | Refund prospects |
|---|---|---|---|
| Private user (App/Web) | Account → Delete Account in app or portal | Immediate deletion completes ~1 hour after clearing requirements | Operator-approved refunds possible (2 - 4 business days); monthly fees non-refundable |
| Business (<5 users) | Admin cancels in self‑service portal; remove sub-users | One-month notice; active until end of following month | Case-by-case; follow business billing terms |
| Business (≥5 users) | Submit cancellation form with company details and customer ID | Processed by EasyPark team; follow contract terms | Handled per contract and operator rules |
After cancelling
Follow-up actions
- Save confirmation of account deletion (SMS or email) for your records.
- Check your bank or card statements for any outstanding or refunded amounts over the next few business days.
Helpful links and contacts
- EasyPark official website
- info@easypark.net (business contact / written requests)
- UAE government - consumer protection
Address
Corporate address
EasyPark A/S Sydhavns Plads 12, 2. 2450 København SV
Notes
If you need help locating local support or specific UAE pricing, open the EasyPark app and use in-app support or contact the email above.
This guide summarises available public information and official guidance; for account-specific questions, contact EasyPark support directly.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.