cancellation Mytime Rewards: Easy Method

What is My Time Rewards

Overview

My Time Rewards is a subscription-based transport loyalty programme that offers members exclusive discounts, cashback and rewards when using participating transport services.

The service advertises a 30-day free trial, followed by a paid subscription if not cancelled within the trial period.

Who it suits

The programme is intended for frequent passengers who want cashback and partner discounts on transport bookings.

Availability and pricing for UAE residents were not published in the available sources; the service appears primarily UK-focused.

How to cancel My Time Rewards

Cancel online via website

• Go to the official site: My Time Rewards.
• Log in to your account, open your Profile and use the cancellation option provided there.

Cancel by email, phone or post

• Email a clear cancellation request to [email protected] including your account details.
• Call the customer service line: 0800 731 9936 (UK free number). Typical hours: Mon - Fri 8am - 8pm, Sat 9am - 4pm.
• Alternatively send a written cancellation to the service address (see Address section below).

What happens when you cancel

Access and benefits

After cancelling, your membership normally continues for the remainder of any paid period you have already paid for.

Access to member-only discounts and cashback will end at the end of that paid period.

Renewals and data handling

Cancellation stops future subscription renewals and further billing obligations for future periods.

My Time Rewards retains account data in line with its policies; request data deletion by contacting customer service if required.

Will I get a refund?

Trial period and standard policy

There is a 30-day free trial; if you cancel during the trial you should not be charged when the trial ends.

No UAE-specific statutory 14-day refund right was identified in the available information for My Time Rewards.

Exceptions and discretionary refunds

• Refunds after the trial appear discretionary and conditional based on the service policy.
• If you believe you were charged without consent, contact customer service immediately and keep evidence of communications and charges.

My Time Rewards plans and pricing

Pricing overview

No UAE-specific pricing (AED) for My Time Rewards was found in the available sources for 2024/2025.

For exact plans and local pricing, contact My Time Rewards or check the official site.

Contact for details

Your consumer rights in United Arab Emirates

Known limitations

No UAE-specific statutory details about cooling-off periods or automatic 14-day refunds for My Time Rewards were located in the available materials.

That means the service’s own terms and trial policy are the primary source of refund and cancellation rules unless local law states otherwise.

Practical steps and local authorities

• If you suspect unauthorised charges, gather receipts, bank statements and correspondence immediately.
• Contact your bank or card provider to dispute unauthorised transactions if necessary and consult your local consumer protection authority for guidance.

Customer experiences

Positive reports

Some users report timely cashback, prompt welcome rewards and good discounts, with generally helpful customer service in positive reviews.

These reviews note cashback levels often higher than similar sites and satisfactory ongoing rewards.

Negative reports

Other users report unexpected recurring charges, difficulty obtaining promised rewards, delays in payouts and repeated ID verification requests.

Several complaints describe unclear consent for recurring billing and challenges when seeking refunds or cancellations.

Documentation checklist

Before you cancel

• Account username or email used to register.
• Payment receipts, trial start date, and billing statements.
• Any screenshots or emails showing welcome rewards, trial terms, or subscription sign-up.

When you submit cancellation

• Use a dated written request (email or post) and save a copy.
• Record the phone call date, time, agent name and reference number if given.
• Request written confirmation of cancellation and expected end date of access.

Common mistakes

Not cancelling during the trial

Many members forget to cancel before the 30-day trial ends and then are charged the subscription fee.

Set a calendar reminder several days before the trial expiry to avoid unexpected billing.

Poor record-keeping

Failing to save confirmation emails or bank statements can make disputes harder to resolve.

Always keep copies of cancellation requests and any replies from customer service as proof of your actions.

Comparative recap

At-a-glance comparison

After cancelling

Confirm and monitor

• Ask for written confirmation and the date your paid access will end.
• Monitor your bank/card statement for any further charges for at least one billing cycle.

Useful links and next steps

• Official site: My Time Rewards
• Customer service email: [email protected] (use for written cancellation requests).

Address

Postal address

My Time Rewards, PO Box 5305, Lancing, BN11 9WD.

Use this address if you prefer to send a signed written cancellation by post.

Head office (reported)

My Time Rewards, Sentinel House, Portsmouth (as listed in some service notices).

Confirm the correct postal destination with customer service before sending documents if unsure.