Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Onstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation OnStar: Easy Method
What is OnStar
Overview
OnStar is a subscription-based connected vehicle service providing safety, security, navigation, and remote-vehicle features for compatible vehicles in the United Arab Emirates.
The service includes emergency response, roadside assistance, remote access, vehicle diagnostics and optional in-vehicle Wi‑Fi and connected navigation features.
OnStar in the UAE
OnStar operates in the UAE under regional branding (OnStar Arabia) and offers local support and subscription options priced in AED, VAT included.
Activation, account management and cancellations are handled through OnStar’s official channels (online/app, vehicle blue button, or phone support).
How to cancel OnStar
Primary methods
- Online / App (OnStar Arabia): Log in to your OnStar account via the official site or app and follow the My Account / Manage Subscription / Cancel steps.
- Blue OnStar button in vehicle: Press the blue OnStar button to speak with an Advisor and request cancellation during the call.
- Call support (UAE): Call OnStar UAE support at 80004444433 and request cancellation from an Advisor.
Important notes about other platforms
- If you subscribed through the App Store or Google Play, OnStar Arabia terms do not provide a separate cancellation process there; you must cancel via OnStar’s mechanisms (blue button, call or your OnStar account).
- Always request and keep a cancellation confirmation (email or reference number) and note the date and time of the request.
What happens when you cancel
Service access and renewals
When cancellation is confirmed, active subscription services stop at the end of any paid period or immediately if applicable to your plan and payment method.
Renewal charges will cease after cancellation is processed; check your confirmation to confirm the effective stop date.
Account and data
OnStar retains account and service records according to its policies for billing and support; you should request any necessary copies of your records at cancellation.
If you want personal data deleted, contact OnStar support and request data deletion or portability as permitted by applicable law.
Will I get a refund?
UAE 10-day full refund
If you are an end-consumer under applicable UAE law, you have ten (10) calendar days to cancel and receive a full refund provided the service has not been used.
“Not used” generally means no OnStar services were accessed or consumed during that period; preserve evidence if claiming this refund.
Refunds after the initial period and exceptions
- After the initial period, refunds - if given - are limited to unused whole months and remaining days that were paid in advance.
- No refund is available if the subscription payment was included in the purchase or lease price of the vehicle.
- To request a refund, contact OnStar via the blue button, account portal or UAE support number and keep proof of the refund decision.
OnStar plans and pricing
Pricing summary
Below are OnStar Arabia plan names, prices and core features as listed for the UAE. All prices are inclusive of UAE VAT.
| Plan | Price | Period | Features |
|---|---|---|---|
| Protect Plan | AED 99.00 | Monthly | Safety & security: Automatic Crash Response, Emergency Services, Stolen Vehicle Assistance, Roadside Assistance; standard connectivity (Diagnostics, Alerts, Dealer Notification). |
| Connect Plan | AED 99.00 | Monthly | Connected convenience: Remote Key Fob, Vehicle Status, Vehicle Locate, On‑Demand Diagnostics, Connected Navigation, Google built‑in compatibility; standard connectivity. |
| Protect & Connect Bundle | AED 149.00 | Monthly | Combined Protect and Connect services in one package. |
| Annual Plan Discount | Pay for 10 months, get 12 months | Annual equivalent | All features of monthly plans billed annually with 2 months free (annual billing). |
| In-vehicle Wi‑Fi (4G LTE) | Starting at AED 69.00 | Monthly | Data plans starting at 1 GB; supports up to 7 devices. Wi‑Fi data plan billed separately. |
Your consumer rights in United Arab Emirates
Key UAE-specific rights
- 10-calendar-day full refund if you are an end-consumer and the service has not been used.
- Refunds for unused full months/days paid in advance after the initial period may apply.
- No refund if the service payment was included in the vehicle purchase or lease price.
How to exercise your rights
Keep copies of invoices, proof of activation/usage, and any cancellation requests. Present these when contacting OnStar support to assert UAE consumer rights.
If OnStar does not resolve a lawful refund claim, you may escalate to UAE consumer protection authorities for guidance and formal complaint procedures.
Customer experiences
Positive feedback
- Customers report life-saving assistance in emergencies and praise advisors for compassion and capability.
- Connected features and diagnostics are valued for vehicle monitoring and safety reassurance.
Common complaints
- Reports of difficult or error-prone cancellation processes and continued charges after attempted cancellation.
- Complaints about pricing expectations (perceived bait-and-switch), delays in roadside assistance, poor customer service and app syncing errors.
Documentation checklist
Essential documents to have
- Account email and OnStar username; account number if available.
- Vehicle Identification Number (VIN) and vehicle registration details.
- Proof of purchase or activation, invoices or payment receipts, and payment method details.
What to collect at cancellation
- Cancellation confirmation reference, advisor name or call transcript and date/time stamp.
- Screenshot or copy of any refund approval or denial and related correspondence.
Common mistakes
Missing confirmation
Not obtaining and keeping a written cancellation confirmation is a frequent mistake. Without it, proving the cancellation date can be difficult.
Always request an email or reference number and save it.
Wrong cancellation channel
Assuming that canceling via the App Store / Google Play or by deleting the app cancels the OnStar subscription is a common error.
OnStar Arabia requires cancellation through its own channels (account portal, blue button, or phone) per its terms.
Comparative recap
Quick comparison
| Method | Ease | Expected outcome | Refund eligibility | Notes |
|---|---|---|---|---|
| Online / My Account / App | High (preferred) | Immediate request; confirmation via email/account | Yes - subject to UAE rules (10-day full refund if unused) | Fastest for recordkeeping; keep confirmation. |
| Blue OnStar button (in vehicle) | Medium | Speak to Advisor and request cancellation | Yes - same eligibility rules apply | Good for immediate verification of account and VIN. |
| Phone (UAE: 80004444433) | Medium | Advisor processes cancellation | Yes - same eligibility rules apply | Ask for confirmation number and advisor name. |
| App Store / Google Play | Low (not sufficient) | May not cancel OnStar account; subscription control limited | No - OnStar terms require cancellation via OnStar mechanisms | Canceling here alone may not stop OnStar billing; contact OnStar directly. |
| Postal letter | Low | Can serve as a formal request but slower | Depends on timing and proof of delivery | Use registered post and keep proof; retain tracking and copies. |
After cancelling
Immediate checks
- Confirm you received a cancellation reference number or email and verify the stop date for services and billing.
- Monitor your bank or card statement for any unexpected post-cancellation charges.
Follow-up actions
- Remove or update payment methods in the app/account if desired and uninstall the app if you no longer need it.
- Keep all records of the cancellation and any refund communications until the matter is fully closed.
- For further help, visit the official OnStar site: OnStar Official Site.
Address
OnStar contact details
OnStar UAE support phone: 80004444433 (local UAE support).
Official website and account portal: https://www.onstar.com/.
Postal address (global member services)
OnStar Member Services P.O. Box 1027 Warren, MI 48090-1027 (use registered post if sending cancellation by letter).
If you need to escalate a UAE consumer-rights issue, retain all evidence from OnStar and consult local consumer protection authorities for next steps.
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FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
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- garantir que le destinataire traite, accepte ou exécute votre demande.
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