Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Route service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Route: Easy Method
What is Route
Overview
Route is a subscription-based navigation and route optimization service that helps users plan efficient journeys and manage directions through its apps and web interface.
It offers passenger and driver-focused features, including optimized routing and delivery planning, delivered via mobile apps and a web portal.
Primary functions
Route provides route planning, multi-stop optimization, and tools intended to reduce travel time and operational costs for drivers and travellers.
Subscriptions unlock additional features; availability and price tiers vary by platform and region.
How to cancel Route
Overview of cancellation paths
Cancellation method depends on where you purchased the subscription: App Store (iOS), Google Play (Android), or directly via the web.
Route itself may not control purchases made through app stores; follow the channel-specific steps below.
Step-by-step cancellation instructions
- iOS - App Store: If you purchased via iOS, you must contact Apple or cancel through your Apple ID subscriptions. Route cannot access or cancel App Store transactions; this is handled entirely by Apple.
- Android - Google Play: Contact Route via their contact form and provide the Google Payments transaction number (starts with "GPA."). Route will retrieve the payment and initiate the refund after receiving that transaction number.
- Web (routeyou.com): Submit a cancellation request using the cancellation form on the Route web portal. Route will process the cancellation on their end.
What happens when you cancel
Access after cancellation
When you cancel, access to paid features typically continues until the end of the current billing period unless the provider states otherwise.
If you cancel during a free trial, you may lose access immediately or at the trial end - cancel before trial expiry to avoid charges.
Renewals and data
Auto-renewal stops after cancellation, so you will not be charged for the next period when cancellation completes.
Account data and settings are usually retained, but features tied to active subscriptions will be disabled. Back up any important data before cancelling if needed.
Will I get a refund?
Standard refund policy
Route follows a 14-day statutory cooling-off period: you have the right to cancel within 14 days for a refund. After 14 days, refunds are generally not available.
This 14-day window applies to purchases where a cooling-off period is allowed by law or platform policies.
Exceptions and trial upgrades
- If you received a free trial month via an app upgrade, cancel before the trial ends to avoid being charged. The 14-day withdrawal window applies within that trial period.
- For iOS purchases, refunds and cancellations are handled entirely by Apple; contact Apple Support for App Store refunds.
- For Google Play purchases, provide the GPA transaction number so Route can retrieve payment details and initiate a refund.
Route plans and pricing
Pricing overview
The following prices were observed in the UAE App Store for in-app purchases. Durations (monthly/yearly) are not specified in the listing and the legacy plan is inactive.
If you need confirmation of billing intervals or plan features, contact Route support or check your app purchase receipt.
Current UAE price list
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Legacy Plan (Inactive) | AED 34.99 | Unknown | No longer active; details unavailable |
| Route Optimizer for Driver | AED 39.99 | Unknown | Route optimization for drivers |
| Route Optimizer for Driver (higher tier?) | AED 79.99 | Unknown | Possibly extended features for drivers |
| Take It Easy Unlimited Routing | AED 299.99 | Unknown | Unlimited routing |
| Take It Easy Unlimited Routing (premium?) | AED 799.99 | Unknown | Likely a higher tier or longer duration |
Your consumer rights in United Arab Emirates
Legal protections
Under UAE Federal Law No. 15 of 2020 (Consumer Protection Law), consumers have the right to repair, replacement, or a refund if a product or service is defective or incomplete.
These rights apply to digital services and goods where the service is not delivered as promised or is defective.
Returns, exchanges and cooling-off
- For goods (not simply change of mind), UAE consumers are typically allowed return, exchange or refund within 7 - 14 days if the item is unused, faulty, and under warranty.
- "No refund" notices are not lawful if the consumer protection law gives the right to a refund or replacement.
For official UAE guidance on consumer rights, see the government portal: UAE Consumer Protection.
Customer experiences
Positive experiences
- Many customers praise Route for fast, efficient and responsive customer service, with some claims resolved quickly.
- Users often report that filing a claim is straightforward and support staff are helpful and reliable.
Negative experiences
- Some users report problems with claims, such as parcels marked delivered but returned to sender with no refund permitted.
- Merchants have reported disputes where Route-issued refunds led to chargebacks and unpaid reimbursements to the merchant.
Documentation checklist
What to prepare before cancelling
- Purchase receipt or order confirmation showing date and price.
- For Google Play refunds: the Google Payments transaction number (starts with "GPA.").
- Account email, username, and any subscription ID shown in-app or on your receipt.
Optional supporting materials
- Screenshots of subscription settings or trial offers.
- Correspondence with Route support (emails, chat transcripts).
- Evidence of defective service or failures, if claiming under consumer protection rules.
Common mistakes
Missing the right cancellation channel
Users often try to cancel purchases inside the Route app when the subscription was bought through the App Store. App Store purchases must be cancelled via Apple.
Always check where the charge originated (Apple, Google Play, or route website) before requesting a refund.
Not providing the required transaction details
For Google Play refunds Route requires the "GPA." transaction number. Failure to supply it delays or prevents Route from retrieving payment details.
Keep your payment receipts and transaction IDs handy when contacting support.
Comparative recap
Quick comparison
| Purchase Channel | How to cancel | Refund eligible | Typical timeline | Notes |
|---|---|---|---|---|
| iOS - App Store | Cancel via Apple ID subscriptions or contact Apple Support | Depends on Apple's refund policy; Route cannot directly refund | Varies by Apple review | Handled entirely by Apple |
| Android - Google Play | Submit request to Route and provide Google Payments transaction number (GPA...) | Yes, if within applicable refund window; Route initiates refund after receiving GPA number | After Route retrieves payment, refund processing times depend on payment processor | Route needs the GPA transaction ID to proceed |
| Web (routeyou.com) | Submit cancellation via the web cancellation form | Yes, subject to 14-day cooling-off and Route's processing | Processed on Route's end; timing varies | Use the web form for direct purchases |
After cancelling
Follow-up actions
- Keep cancellation confirmation and any emails from Route or the app store.
- Monitor your bank or card statements for the refund; allow several business days for processing.
Where to get help
For official Route information and support, visit the Route website: https://www.route.com/.
For UAE consumer guidance and to learn about your rights, see the government consumer protection page: UAE Consumer Protection.
Address
Corporate address
Route App Inc.
1557 W Innovation Way Ste 200, Lehi, Utah 84043, United States
Support contacts
- For purchase questions, use the Route support channels listed on their official site.
- If you purchased via App Store or Google Play, also check the respective platform's support pages for refunds and subscription management.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.