Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sixt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sixt: Easy Method
What is Sixt UAE
Overview
Sixt UAE is the United Arab Emirates division of the global car rental company Sixt, offering short-term rentals, long-term leasing and online reservations through its UAE website.
Services include pay-at-pickup and prepaid rates, a variety of vehicle classes, and local customer support in Dubai and Abu Dhabi.
Key features
Customers can book online, via the app, by phone or email and choose between flexible pay-at-pickup options and lower-cost prepaid offers.
Sixt UAE also provides leasing packages for longer terms and manages security deposits and damage claims per its local terms.
How to cancel Sixt UAE
Online (My Sixt)
- Log in to your My Sixt account on the official site sixt.ae.
- Open the reservation and choose modify or cancel; follow the on-screen steps to confirm cancellation.
- Check the booking details to see if your rate is refundable or subject to fees.
Phone and email
- Call Sixt UAE customer service at +971-4 800 7498 to request cancellation and keep the reference number.
- Email sixt24@sixt-uae.ae with your booking reference if you prefer written confirmation.
- Record the agent name, time and any cancellation confirmation for future reference.
What happens when you cancel
Immediate effects
Cancellation removes the booking from Sixt's schedule and updates availability for the selected vehicle category.
If you cancel a pay-at-pickup "Stay Flexible" booking before pickup, there is generally no charge.
Administrative and payment handling
For prepaid bookings the payment status in the system changes and refund handling begins according to the tariff rules.
Modification fees may apply for changes made within Sixt UAE terms (for example AED 105 for certain prepaid changes up to 48 hours before start).
Will I get a refund?
General refund rules
- "Stay Flexible (Pay at Pickup)" - can be cancelled free of charge before pickup.
- "Best Price (Pay Now)" - cancellation conditions vary; check the booking details for applicable fees.
- Prepaid bookings often have stricter rules; payments already taken are generally non-refundable except as specified.
Important exceptions and no-refund situations
- Sixt UAE terms state prepaid bookings changed up to 48 hours before rental start incur a modification fee (AED 105) and payments already made are generally non-refundable.
- If the booking is cancelled before rental start some refunds may be processed but Sixt can charge up to 3 rental days (including extras) as a cancellation charge.
- No refunds are issued for non-collection (no-show), late pickup, or early vehicle return under prepaid tariffs.
Sixt UAE plans and pricing
Daily and leasing examples
The table below reflects typical daily rental and leasing pricing published via verified sources (Skyscanner and Sixt Leasing UAE).
Prices vary by location, vehicle class and availability; always confirm final amounts on the booking page.
| Plan | Price | Period | Features |
|---|---|---|---|
| Daily Rental (Economy - Dubai) | AED 103 per day | Daily | Economy class (5 - 14 doors), entry-level daily rate via Skyscanner |
| Daily Rental (Medium - Dubai) | AED 111 per day | Daily | Medium class (5 - 14 doors), daily rate via Skyscanner |
| Daily Rental (Premium - Dubai) | AED 220 per day | Daily | Premium class (5 - 14 doors), daily rate via Skyscanner |
| Daily Rental (Economy - Abu Dhabi) | AED 131 per day | Daily | Economy class (5 - 14 doors), entry-level daily rate via Skyscanner |
| Leasing (Mercedes‑Benz Certified A 200 Hatchback) | AED 699 per month | Monthly | Verified used, leasing‑style long‑term rental via Sixt Leasing UAE |
| Leasing (GAC EMPOW GL Sedan) | AED 1,899 per month | Monthly | New sedan, leasing‑style long‑term rental via Sixt Leasing UAE |
| Leasing (Mercedes‑Benz S 500 Sedan) | AED 11,699 per month | Monthly | High‑end luxury sedan, leasing‑style long‑term rental via Sixt Leasing UAE |
Your consumer rights in United Arab Emirates
Deposit refund timeframe
Under Dubai regulations (Circular No. 1 of 2024), rental companies must refund security deposits (credit card hold, cash, or debit) within 30 days of vehicle return.
The hold cannot be treated as a purchase; it must be released or refunded within the prescribed timeframe.
Permissible deductions and remedies
- Deductions from deposits are allowed only for actual damage, traffic fines, or legitimate administrative fees.
- Credit-card surcharges and unjustified or inflated deductions are not permitted.
- If you believe a deposit was withheld improperly, you can file a complaint with Dubai’s Department of Economy & Tourism via consumerrights.ae.
Customer experiences
Positive feedback
Many customers praise the professional service, clean and well‑maintained vehicles, and courteous staff at several Sixt UAE locations.
Users frequently note helpful agents and relatively new fleets as strengths.
Negative feedback
Negative reviews commonly report disputes over damage charges, withheld deposits and perceived overcharging.
Other complaints include vehicle category downgrades, aggressive upselling and delays in refunding deposits in some cases.
Documentation checklist
Before cancelling
- Reservation confirmation number and booking details (email or screenshot).
- Payment receipt or card statement showing the transaction.
At pickup / for potential disputes
- Valid driving licence (UAE or accepted international licence) and passport or Emirates ID.
- Credit card used for booking (or proof of alternative deposit), vehicle inspection checklist, dated photos of vehicle condition.
Common mistakes
Failing to read the tariff details
Customers sometimes assume all bookings are fully refundable; in reality "Pay Now" offers can have restrictions and fees.
Always check the cancellation and refund rules shown at booking.
Mishandling no-shows and deposit disputes
Arriving late or not collecting the car may lead to full forfeiture of prepaid amounts under Sixt terms.
Not photographing vehicle condition at pickup increases the risk of disputed damage claims later.
Comparative recap
Quick policy comparison
| Plan / Topic | Cancellation | Modification | No-show / Refunds |
|---|---|---|---|
| Stay Flexible (Pay at Pickup) | Can be cancelled free any time before pickup | Modify before pickup without fee (confirm availability) | No charge if cancelled before pickup; pay-at-pickup applies |
| Best Price (Pay Now) | Conditions vary - check booking details for fees | Changes may be restricted; fees depend on tariff | Prepaid conditions often non-refundable or partially refundable |
| Prepaid bookings (Sixt UAE terms) | May be refunded minus up to 3 rental days cancellation charge | Can change up to 48 hours before start (AED 105 fee) | No refunds for no-show, late pickup, or early return |
After cancelling
Follow-up steps
- Save the cancellation confirmation and reference number received from Sixt.
- Check your bank or card statement for any refunded amount within the expected timeframe.
- If a deposit was held, allow up to 30 days for the release per Dubai rules; contact Sixt if delayed.
Escalation and official help
If a refund or deposit release is overdue or unjustified, contact Sixt UAE first with written evidence (emails, photos, receipts).
For unresolved disputes, file a complaint with Dubai’s Department of Economy & Tourism via consumerrights.ae or use their helpline.
Address
Sixt UAE contact details
SIXT Rent A Car P.O. Box 37817 Dubai United Arab Emirates
Phone: +971-4 800 7498 | Email: sixt24@sixt-uae.ae
Official website
For bookings, cancellations and full terms consult the official Sixt UAE site: https://www.sixt.ae/.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.