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Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Notta service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Notta: Easy Method
What is Notta
Overview
Notta is a cloud-based SaaS that uses AI to transcribe speech to text in real time and to organise meeting notes, speaker labels and summaries.
Primary uses
It is used for meetings, interviews and lectures where users need searchable transcripts, translations and exports in multiple formats.
How to cancel Notta
Cancel via Notta Web (recommended)
- Log in at Notta on a desktop or laptop.
- Go to Profile → Billing and click “Cancel subscription.”
- Confirm the cancellation; auto-renewal will stop but access remains until the end of the billing cycle.
- Reference: Notta help - cancel your subscription.
Cancel via App Store or Google Play
- If you subscribed through Apple, open your Apple account subscriptions and cancel there; deleting the app does not cancel the subscription.
- If you subscribed through Google Play, cancel via Google Play subscriptions; removing the app or your Notta account will not cancel the billing.
- Cancel at least 24 hours before the next billing date to avoid being charged for the next period.
- Reference: Notta help - cancel your subscription.
What happens when you cancel
Access and billing
After cancellation, your account remains active until the end of the current billing cycle.
Remaining days are typically not refundable and renewal is stopped for future periods.
Data and account status
Your transcripts and account data remain available while your subscription is active during the paid period.
After access ends, standard account limits for free tiers apply; export your data before expiry if needed.
Timing considerations
Cancel at least 24 hours before the renewal date to reduce the risk of being charged for the next cycle.
If you purchased via an app store, allow for the store’s processing time when cancelling.
Will I get a refund?
General refund policy
Subscriptions are generally non-refundable; unused days in an active billing cycle are not refunded as a matter of routine.
Notta’s help centre states refunds are not typically offered for ongoing subscription periods.
Exceptions and app-store refunds
- Apple and Google Play have their own refund processes; if you purchased via those platforms, follow their refund request procedures.
- Notta cannot directly refund purchases made through the App Store or Google Play - those refunds are controlled by the stores.
Support-assisted and contractual refunds
Some customers have reported successful refunds after contacting Notta support; outcomes can vary by case.
If upgrading to Business from Pro when paid via Notta Web, unused portions may be refundable if you contact support first.
Legal and terms-based refunds
Under Notta’s Terms of Service, prepaid fees for the remainder of the subscription term are refundable upon termination by either party.
See Notta’s Terms: Notta Terms of Service.
Notta plans and pricing
Price summary (AED, annual billing)
Notta lists annual-billed prices converted to AED using a fixed USD/AED peg. Monthly billing is generally higher.
Prices shown below reflect the verified annual-billing monthly equivalents.
| Plan | Price (AED, monthly equivalent) | Billing | Key features |
|---|---|---|---|
| Pro | AED 30.00 | Monthly (billed annually) | 1 seat; 1,800 transcription minutes/month; export transcripts; translation; custom vocabulary; AI summaries |
| Business | AED 61.23 | Monthly (billed annually) | Unlimited transcription; team collaboration; advanced security; video recordings; CRM integration |
Notes on pricing
Conversion used: 1 USD = 3.6725 AED (fixed peg). Annual billing prices are shown; monthly billed rates are higher.
For the latest regional prices or discounts, check Notta’s official site or support pages.
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
UAE consumer protection laws and electronic commerce rules may grant cancellation or refund rights for digital services in certain circumstances.
There can be statutory cooling-off or unfair-practice protections that supplement supplier policies.
How to escalate in the UAE
- Document your purchase, cancellation attempts and any charges after cancellation.
- If Notta support does not resolve the issue, escalate to the UAE Ministry of Economy’s consumer protection channels.
- Visit the Ministry: UAE Ministry of Economy.
Contractual commitments
Notta’s Terms state that prepaid fees for the remainder of a subscription may be refunded upon termination; use this clause if applicable.
Link to terms: Notta Terms of Service.
Customer experiences
Positive experiences
Some users praise accurate transcriptions, good speaker identification and helpful AI summaries.
A number of customers reported responsive support and prompt refunds when they contacted customer service.
Negative experiences
There are multiple reports of users being charged after cancellation or trial expiry and difficulty obtaining refunds.
Some reviews cite unresponsive support, unresolved billing errors and technical or UI problems.
What customers should watch for
- Save cancellation confirmations and screenshots of subscription status.
- Monitor bank or card statements for unexpected charges after cancelling.
- If charges continue, collect records and escalate through support and local consumer authorities.
Documentation checklist
Required documents
- Order or receipt showing the subscription purchase (email or invoice).
- Screenshots of subscription status or cancellation confirmation from Notta or app store.
- Bank or card statements showing the charge in question.
Optional supporting items
- Message history with Notta support or app-store refund requests.
- Time-stamped exports or transcripts proving account activity if relevant.
Common mistakes
Canceling the app only
Deleting the Notta app does not cancel an App Store or Google Play subscription; you must cancel through your Apple or Google account.
Missing timing and confirmation
Failing to cancel at least 24 hours before renewal can result in another charge for the next period.
Not saving a cancellation confirmation makes disputes harder to prove.
Not contacting the correct channel
Contacting Notta support for an app-store purchase can delay refunds since the store controls those transactions.
Always follow the refund channel appropriate to where you purchased the subscription.
Comparative recap
| Method | How to cancel | Refund likelihood | Key note |
|---|---|---|---|
| Notta Web | Profile → Billing → Cancel subscription | Low to moderate; unused portion may be refundable in specific cases | Fastest method; keeps access until period end |
| App Store (iOS) | Cancel via Apple account subscriptions | Controlled by Apple; request refund through Apple | Deleting app does not cancel subscription |
| Google Play (Android) | Cancel via Google Play subscriptions | Controlled by Google; request refund through Google Play | Deleting app or Notta account does not cancel billing |
After cancelling
Restoring or re-subscribing
You can re-subscribe at any time; re-subscription restores paid features and limits based on current plans and pricing.
Consider exporting transcripts or data before re-subscribing to avoid version issues.
Support and useful links
- Cancel instructions and support: Notta - Cancel your subscription
- Refund policy: Notta - Do you offer refunds?
- Change plan information: Notta - Change your subscription plan
- Terms of Service: Notta Terms
Address
Company headquarters
NOTTA PTE. LTD.
9 Raffles Place #26-01 Republic Plaza 048619
Legal & contact note
Use official support pages for billing and cancellation queries and retain all transaction records if you need to escalate.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.