Cancellation Arsenal Fc: Easy Method

What is Arsenal FC

Overview

Arsenal FC is a professional football club based in London that offers memberships, digital content and matchday experiences to supporters worldwide.

Services covered by this guide

This guide covers how to cancel memberships, digital subscriptions, in‑app purchases and hospitality bookings relevant for supporters in the United Arab Emirates.

How to cancel Arsenal FC

Cancel Membership via Web (Arsenal Box Office)

• Log into your Online Box Office account.
• Go to My Account → Membership & billing → Cancel.
• Cancel within 14 days of renewal for an eligible refund (no tickets used).
• Refunds processed in 5 - 7 days after successful cancellation. Official help.

Cancel Digital Memberships (Arsenal Player, Red, Silver)

• Request cancellation by email:
• - Arsenal Player: send to arsenalplayer@arsenal.co.uk.
• - Other digital memberships (Red, Silver, Cannon, Junior Gunner): send to membership@arsenal.co.uk.
• Include your account email, membership number and date of payment.

Cancel iOS (App Store) Subscriptions

• Subscriptions purchased via Apple must be cancelled through Apple.
• On iPhone/iPad: Settings → your name → Subscriptions → select subscription → Cancel.
• See Apple’s cancellation instructions: Apple support.

Cancel Google Play (Android) Subscriptions

• Open Google Play Store → Menu → Subscriptions → Select subscription → Cancel.
• Uninstalling the app does not cancel the subscription.
• Google Play refund policies apply. Google Play help.

What happens when you cancel

Access and content

When you cancel a membership or subscription, access to member-only content or live match streams will end at the next billing renewal or immediately for some one‑off passes.

Account status and data

Your account remains active for any unused paid period unless stated otherwise.

Arsenal will retain account data according to its privacy policy; contact membership support for data deletion requests.

Will I get a refund?

Membership renewal refund window

• If you cancel within 14 days of a renewal payment and you have not used any tickets in that period, a refund is available via the Online Box Office.
• Refunds take approximately 5 - 7 days to process. Membership refunds.

Exceptions and other purchases

• All ticket purchases are non‑refundable under normal terms. Ticket refunds.
• Pay‑Per‑View / live match content: refunds only for technical issues reported during the match after troubleshooting; VPN use or late reporting may disqualify claims. PPV terms.
• Hospitality or matchday experiences: refunds or rebookings depend on timing and the Club’s event changes; see hospitality T&Cs for details. Hospitality terms.

Arsenal FC plans and pricing

Official in‑app and bundle prices (AED)

The table below lists known in‑app prices available in the UAE App Store for match passes and bundles, and noted unofficial AFC Live offerings.

Pricing table

Your consumer rights in United Arab Emirates

General consumer protections

UAE consumers are protected by national consumer protection frameworks that require fair trading and clear contract terms.

These rights typically cover misleading descriptions, faulty services and unfair contract terms; they may support refund or remedy claims in certain cases.

Applying UAE rights to Arsenal purchases

• If you believe terms are unfair or services were not provided as described, contact Arsenal support first to seek resolution.
• If unresolved, you may raise a complaint with local consumer protection authorities in the UAE for further guidance.

Customer experiences

Positive feedback

Some visitors report enjoyable Emirates Stadium tours with friendly staff and good engagement.

These positive notes indicate strong matchday and tour delivery in many cases.

Negative feedback

Negative reviews include account suspensions without timely communication and delays or failures in order fulfilment.

There are also reports of customer service frustrations and some app UI issues on Android devices.

Documentation checklist

Essential items to prepare

• Account email and membership number.
• Payment receipt or card transaction details showing the renewal date.
• Screenshots of relevant pages (subscription status, error messages).

Supporting evidence for refunds or disputes

• Proof you did not use tickets during the 14‑day refund window (if claiming a membership refund).
• For streaming issues, logs/screenshots taken during the match and timestamps of attempts to troubleshoot.

Common mistakes

Uninstalling the app instead of cancelling

Many users mistakenly uninstall the app and assume that cancels the subscription.

Always cancel via the App Store, Google Play or the provider’s account settings to stop recurring billing.

Waiting too long to claim a refund

Missing the 14‑day refund window for membership renewals means you will likely be ineligible for a refund.

Also, reporting streaming problems after a match or while using a VPN can disqualify Pay‑Per‑View refund requests.

Comparative recap

At‑a‑glance comparison

After cancelling

What to check immediately

• Confirm cancellation email or status in your account.
• Check your bank/card statement for any refund transaction after the stated processing time.

Useful official links

• Membership cancellation info: Arsenal Help Centre
• Digital membership terms: Digital membership T&Cs
• Pay‑Per‑View terms: PPV terms
• Hospitality terms: Hospitality T&Cs
• Apple subscription support: Apple support
• Google Play subscriptions help: Google Play help

Address

Postal address

Arsenal Football Club

Highbury House, 75 Drayton Park, LONDON N5 1BU

Support contacts

• Membership support email: membership@arsenal.co.uk
• Arsenal Player email: arsenalplayer@arsenal.co.uk
• Official help pages: Arsenal Help Centre