cancellation Gexa Energy: Step-by-Step Guide

What is Gexa Energy

Overview

Gexa Energy is a retail electricity supplier that offers residential and commercial electricity plans, primarily serving customers in Texas, USA.

The company provides fixed-rate and variable-rate plans and manages customer accounts, billing, and service changes through online and phone channels.

Where it operates

Gexa Energy operates mainly within deregulated electricity markets in the United States and is not known to offer service in the United Arab Emirates.

If you are located in the UAE, local utility arrangements will be handled by Emirati electricity providers and regulators rather than Gexa Energy.

How to cancel Gexa Energy

Primary methods

• Phone: Call Gexa customer service at 1-866-961-9399 and request cancellation; provide account details.
• Online: Log into your My Account on Gexa’s website and use any "Cancel Service" option if available; follow on-screen prompts.
• Postal mail or email: Send a written cancellation request including account details to Gexa’s corporate address or their official contact email (see Address section).

Step-by-step cancellation guide

• Prepare your account number, full name as on the account, service address, and recent bill.
• Contact Gexa by phone or log into My Account and request service termination, stating the desired end date.
• Ask for written confirmation of cancellation and an estimated final bill or refund status; retain any confirmation email or mailed notice.
• If you are on a fixed-rate contract, confirm early termination fee amounts before finalizing cancellation.
• If you requested a plan change, note Gexa’s 14-day written-notice window - cancellations within those 14 days generally incur no penalty.

What happens when you cancel

Final billing and account access

After cancellation, Gexa will produce a final bill that includes outstanding charges, prorated service, and any applicable early termination fees.

Continue to monitor your My Account access for final statements and copies of confirmation notices.

Service disconnection and data

Utility disconnection and meter readings are coordinated with the local distribution utility, not Gexa directly in the UAE context.

Gexa will retain account and billing records according to its policies; request copies if needed for disputes or refunds.

Will I get a refund?

Refund policy overview

Gexa’s publicly available information on refunds for unused portions of paid service is unclear; customers have reported difficulty obtaining clear answers.

Gexa may assess an Early Cancellation Fee and administrative fees, which can reduce or offset any refundable balance.

Deposits and exceptions

• Residential deposits: refundable after approximately 12 consecutive months of on-time monthly bill payments, per Gexa guidance.
• Fixed-term cancellations: expect early termination fees (approx. $150 for a 12‑month plan; approx. $295 for a 24‑month plan) that may affect refund amounts.
• Variable-rate plans: generally do not carry an early termination fee, so refunds (if any) are more likely to be straightforward.

Gexa Energy plans and pricing

Availability of pricing

No evidence indicates that Gexa Energy publishes plan pricing or offers services in AED for customers in the United Arab Emirates.

If you are outside the US market, contact Gexa directly to confirm whether they can provide service or pricing information relevant to your location.

Contact for current rates

Your consumer rights in United Arab Emirates

General consumer protections

UAE consumers have the right to clear contract terms, accurate billing, and to lodge complaints with local consumer protection authorities when businesses fail to meet obligations.

Always request written contract terms and keep copies of bills, receipts, and communications for any dispute.

How to escalate a dispute in the UAE

• Start by contacting the supplier directly and request written confirmation of resolution steps.
• If unresolved, file a complaint with relevant local authorities - for national guidance use the UAE government consumer protection resources.
• Keep documentation of all communication, bills, and proof of payments when filing complaints.

Customer experiences

Positive experiences reported

Some customers report obtaining competitive rates and having positive interactions with Gexa customer service representatives.

These positive reports are less frequent in publicly available review summaries but do exist alongside negative feedback.

Common complaints and issues

• Multiple consumer reviews cite unexpected fees, abrupt rate increases after term expiry, and billing or cancellation disputes.
• Reported issues include difficulty reaching resolution, low complaint resolution rates on third‑party sites, and challenges obtaining refunds or clear billing explanations.

Documentation checklist

Required account information

• Account number and service address.
• Full name and contact information on the account.
• Recent bill(s) showing current balance and billing period.

Supporting documents to include

• Copy of your contract or welcome letter showing term and rates.
• Proof of payment (bank statements, receipts) if disputing charges.
• Written cancellation request (email or postal copy) and any confirmation received.

Common mistakes

Failing to get written confirmation

Many customers do not request or retain written cancellation confirmation and later have difficulty proving when or how they cancelled.

Always ask for and keep an email or mailed notice showing the cancellation date and any final balance details.

Overlooking early termination fees

Customers on fixed-rate contracts sometimes cancel without checking the early termination fees, resulting in unexpected charges.

Verify the exact fee for your contract length (e.g., ~USD 150 for 12 months, ~USD 295 for 24 months) before finalizing cancellation.

Comparative recap

Key features compared

After cancelling

Next steps to confirm closure

• Keep the final bill and confirmation notice until account is fully settled.
• Check for any final charges or deposits that may be refunded after contract terms are met.
• If you plan to switch providers, ensure the new supplier confirms service start to avoid gaps.

Helpful official links

• Gexa Energy official site
• UAE government - Consumer protection information

Address

Corporate address

Gexa Energy

601 Travis Street, Suite 1400, Houston, Texas 77002, USA

Customer service contact

Phone: 1-866-961-9399 (primary cancellation and support line)

Use the Gexa Energy website contact page for email or online account access: https://www.gexaenergy.com/