Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nrg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Nrg: Easy Method
What is Nrg
Overview
Nrg in this guide refers primarily to NRG Fitness operations in the United Arab Emirates, a physical fitness studio offering membership plans, class packs and drop-in sessions.
The brand name "Nrg" can appear across different businesses (fitness studios, betting platforms, utilities). This guide focuses on cancellation and refund rules that apply to NRG Fitness in the UAE as stated in their official T&Cs.
Scope of this guide
This guide explains how to cancel memberships, what to expect after cancellation, the refund position, pricing, and relevant UAE consumer-rights context.
It also summarises customer experiences and provides practical checklists and links to official resources where relevant.
How to cancel Nrg
Primary cancellation requirement
Cancellations must be submitted in writing by email, giving one full calendar month’s notice as required by NRG Fitness UAE.
The initial one-month deposit is retained and applied as the final month; there are no prorated refunds.
Step-by-step cancellation process
- Prepare your account details: membership number, full name, contact phone and email, and date you want the notice period to start.
- Send a written cancellation request via email to the official membership or support address shown in your membership paperwork; keep a copy of the sent email and any delivery receipts.
- Allow one full calendar month from the date the cancellation notice is received; the initial deposit counts as the final month.
- Follow up in writing if you do not receive confirmation within 7 days; retain all responses for your records.
What happens when you cancel
Access and services
Your membership access will typically continue until the end of the one-month notice period; classes and bookings remain available during that time unless otherwise stated in contract terms.
No prorated refunds are provided if you stop using the service before the end of the notice month.
Renewal, holds and data
Auto-renewal stops at the end of the notice period unless you have a continuing contractual obligation; verify your membership agreement for auto-renewal clauses.
Personal data retention follows the studio’s privacy policy; request details or deletion in writing if required under applicable data rules.
Will I get a refund?
General refund policy
Joining fees, administrative fees and membership fees are non-refundable upon cancellation or termination according to NRG Fitness UAE T&Cs.
No prorated refunds are provided for unused days within the final month; the initial deposit is applied as the final month’s payment.
Class and no-show rules
- No-show or late cancellation (under 3 hours) for classes: AED 30 fee applies on unlimited memberships.
- If you fail to cancel properly for a class from a package, one class from the package may be forfeited.
- Intro offers, complimentary sessions and paid class packs follow their stated validity periods and are not refunded after expiry.
Nrg plans and pricing
Pricing summary
Prices below are stated exclusive of UAE 5% VAT, as provided in official materials for the Dubai fitness studio.
Confirm final prices and VAT at point of sale or on the official studio invoice.
Plan table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Unlimited Classes - TROOPER (1 Month) | AED 1299.00 | Monthly | Unlimited classes - 1 month |
| Unlimited Classes - WARRIOR (3 Months) | AED 999.00 | Monthly (billed over 3 months) | Unlimited classes - billed monthly over 3 months |
| Unlimited Classes - HERO (6 Months) | AED 899.00 | Monthly (billed over 6 months) | Unlimited classes - billed monthly over 6 months |
| Unlimited Classes - LEGEND (12 Months) | AED 799.00 | Monthly (billed over 12 months) | Unlimited classes - billed monthly over 12 months |
| Intro Offer (1 Session) | AED 0.00 | One-time (7-day validity) | Complimentary session, valid 7 days |
| Single Session | AED 115.00 | One-time | Single class session |
| 5 Sessions Pack | AED 549.00 | One-time (valid 1 month) | 5 class sessions, 1-month validity |
| 10 Sessions Pack | AED 1049.00 | One-time (valid 1 month) | 10 class sessions, 1-month validity |
| 20 Sessions Summer Sale | AED 1899.00 | One-time (valid 2 months) | 20 class sessions, 2-month validity |
| 50 Sessions Summer Sale | AED 4600.00 | One-time (valid 5 months) | 50 class sessions, 5-month validity |
Your consumer rights in United Arab Emirates
Statutory cooling-off and refunds
There is no general UAE statutory right that automatically grants a 14-day cooling-off period for memberships unless the vendor explicitly offers it.
NRG Fitness materials did not show a vendor-provided 14-day automatic refund policy; always check your membership agreement for any vendor-specific cancellation windows.
Where to escalate
If you believe your consumer rights were breached, you can raise a complaint with the UAE Ministry of Economy’s Consumer Protection sector.
Official resource: UAE Ministry of Economy.
Customer experiences
Positive feedback
Some users have reported reliability in making payments for services, citing smooth payment processing where applicable.
Positive comments are limited in the verified dataset and often relate to transactional reliability rather than broader service aspects.
Negative feedback and context
Verified reviews linked to the "NRG" name in other services (for example, NRG.bet) report account suspensions, withheld withdrawals, intrusive calls and slow customer support.
These issues highlight the importance of checking which Nrg business you are dealing with and retaining strong documentation when you pay or deposit funds.
Documentation checklist
Essential documents to include
- Signed membership agreement or T&Cs showing cancellation clauses.
- Proof of identity (passport/Emirates ID) matching the membership name.
- Payment receipts, invoices, and proof of the initial one-month deposit.
- Copies of the written cancellation email and any replies from Nrg.
Optional supporting materials
- Class booking history or screenshots showing no-show/late cancellation penalties if disputed.
- Bank or card statements showing payments and recurring charges.
- Any prior correspondence with customer service about refunds or suspensions.
Common mistakes
Failing to provide written notice
A common error is attempting to cancel verbally or via phone without following up in writing by email. NRG Fitness UAE requires written email cancellation.
Always send the email from the account holder's address and keep copies of delivery confirmation.
Missing the notice period or documentation
Another frequent mistake is not allowing the full one calendar month’s notice or assuming the initial deposit will be refunded; the deposit is used as the final month.
Also, failing to retain proof of payment and confirmation emails makes disputes harder to resolve.
Comparative recap
Key policy comparison
| Topic | NRG Fitness (UAE) policy | What you should do |
|---|---|---|
| Cancellation method | Must cancel in writing via email | Send email, keep copy and request confirmation |
| Notice period | One full calendar month’s notice required | Submit notice at least one month before desired end date |
| Deposit and refunds | Initial one-month deposit used as final month; no prorated refunds | Plan finances accordingly and do not expect deposit refunds |
| Class no-show | AED 30 fee on unlimited memberships; package class may be lost | Cancel classes >3 hours before start or risk fee/loss |
After cancelling
Immediate steps
Keep all confirmation emails and evidence of the cancellation date and correspondence for at least six months.
Monitor bank or card statements to ensure no unexpected charges after the notice period ends.
Further actions and official links
If you need help or wish to escalate, contact the studio’s official support first and provide your documentation.
Official resources: NRG official site (verify contact details for the UAE fitness studio) and the UAE Ministry of Economy for consumer protection guidance.
Address
Official location
UAE, Abu Dhabi, Mafraq Industrial Area, Plot 424.
Confirm local opening hours and the correct email contact for cancellations on your membership paperwork or official website before sending your cancellation notice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.