Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Octopus Energy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Octopus Energy: Easy Method
What is Octopus Energy
Overview
Octopus Energy is a UK-based renewable energy supplier that offers online account management, smart tariff options, and customer support primarily for UK customers.
Service footprint
Octopus Energy operates in the United Kingdom and a number of international markets, but it does not currently offer consumer electricity or gas plans in the United Arab Emirates.
How to cancel Octopus Energy
Cancel by switching supplier (recommended)
- Start a switch with your new supplier online; the new supplier notifies Octopus and handles the switch.
- Provide a final meter reading to ensure accurate final billing when requested.
Cancel direct with Octopus
- Within the 14-day cooling-off period you can cancel by emailing Octopus or via their website; no exit fees will apply during this period.
- If you are moving out and need to end supply, contact Octopus customer support to request account closure and provide a final reading.
App-store subscriptions do not cancel supply
- Canceling an app subscription through the App Store or Google Play only stops the app subscription; it does not cancel your energy contract.
- To end the energy contract you must cancel via Octopus directly (website or email) or by switching supplier.
What happens when you cancel
Access and account closure
When cancellation is processed Octopus will close your account for the supply address after final readings are applied.
Your online account access typically remains available to view past bills and statements for a limited period.
Final bills and data
Octopus will issue a final bill covering energy used up to the transfer or end date, using smart or manual readings where available.
Meter data and billing history may be retained in accordance with Octopus’s terms and applicable law.
Will I get a refund?
Cooling-off refunds (14 days)
- If you request a refund within 14 days of first payment you may be eligible for a refund under the cooling-off policy.
- Contact Octopus within the 14-day window to request this refund; see their refunds help for the exact process.
Account credit refunds (outside cooling-off)
- Refunds of credit outside the cooling-off period are possible if your meter reading is up to date and the refund will not leave your account in debt.
- Refunds are normally returned to the most recent payment method or issued by cheque if necessary; suspicious requests may be subject to fraud checks.
- Octopus has reported faster refund times via their payments partner (often 1 - 2 days for many refunds where applicable).
Octopus Energy plans and pricing
Availability
Octopus Energy does not currently offer consumer energy plans in the United Arab Emirates.
For UK pricing and plan details, contact Octopus via their official site.
Contact for pricing
| Plan | Price |
|---|---|
| No UAE plans | Contact for pricing - octopus.energy |
Your consumer rights in United Arab Emirates
General protection principles
If you are in the UAE, consumer protection laws require clear information about contracts, fair treatment, and access to remedies for misleading or unfair practices.
Energy contracts offered by suppliers outside the UAE may not fall under local utilities regulation; check local jurisdiction before subscribing.
Practical steps for UAE residents
- Do not assume UK-based protections automatically apply in the UAE; read contract jurisdiction clauses carefully.
- If you sign up with an overseas supplier, keep records of communications, payments, and meter readings to support any refund or dispute.
Customer experiences
Positive feedback
Many customers praise Octopus for fast, helpful email responses and efficient handling of routine queries in invited reviews.
Public praise often highlights quick turnaround and friendly guidance for common account tasks.
Reported issues
Some users report problems with smart meter communication, billing disputes, installation issues and slow resolution of complex cases.
Reports from forums indicate that certain technical or property-damage complaints have taken longer to resolve and may require escalation.
Documentation checklist
Before you cancel
- Final meter reading (smart reading or photo of meter)
- Account number and any recent bill or reference
To request a refund
- Proof of payment and dates (for 14-day cooling-off requests)
- Up-to-date meter readings and contact details for refund processing
Common mistakes
Assuming app-store cancellation is sufficient
Many customers wrongly assume stopping the app subscription cancels the energy contract.
You must cancel the energy contract directly with Octopus or via a supplier switch; otherwise supply and billing continue.
Missing the cooling-off window
Waiting longer than 14 days to request a refund can limit your options and require additional proof such as up-to-date meter readings.
Keep records of the date you applied and your first payment to support any cooling-off claim.
Comparative recap
Key features compared
| Feature | Octopus Energy (UAE context) |
|---|---|
| Availability | Not available for UAE consumer energy plans |
| Cancellation method | Switch supplier or contact Octopus directly; app-store cancel does not end contract |
| Cooling-off period | 14 days from application for no-exit cancellation and refund requests |
| Refunds | Cooling-off refunds within 14 days; account credits refundable if readings up to date |
After cancelling
What to check
Confirm final meter reading has been recorded and keep a copy of your final bill for records.
Verify any account credit or refund and note the expected processing time for your payment method.
Useful official links
- Octopus Energy - Terms & Conditions
- Octopus Energy - Refunds help
- Octopus Energy - Faster refunds (press)
Address
Primary office (headquarters)
Octopus Energy Group
5th Floor, UK House, 164-182 Oxford Street, London, W1D 1NN
Contact note
If you need help with Octopus accounts or refunds, use the official website contact channels rather than third-party app stores or review sites.
For local consumer protection guidance in the UAE, consult UAE consumer protection authorities before entering contracts with overseas suppliers.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.