Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sunnova service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sunnova: Step-by-Step Guide
What is Sunnova
Overview
Sunnova is a residential solar energy provider that offers solar power systems, energy storage solutions, and installation services for homeowners.
The company provides contract options such as power purchase agreements (PPA), solar leases, and purchase agreements, and also offers digital services (mobile apps and subscriptions) linked to system monitoring.
Services relevant to cancellation
Key services that involve cancellation rules include signed contracts (PPA/lease/sale), mobile app subscriptions, and online product purchases from web shops.
Cancellation rights and refund rules vary by platform and by local consumer law, so review the specific contract or app store terms before cancelling.
How to cancel Sunnova
Preferred method and required information
Email is recommended as the fastest and most reliable way to request cancellation. Prepare your full name, installation address, account or contract number, contact phone, and a short reason for cancelling.
Keep copies of the signed contract, any emailed correspondence, and timestamps of submission for your records.
Step-by-step cancellation steps
- For contracts (PPA/lease/sale): Check the signed contract for a 7-business-day right-to-cancel from receipt of the signed contract; if applicable, submit a written cancellation within that window.
- Send your cancellation request by email to Sunnova (use the Contact Us page on the official site) and request written confirmation.
- For mobile app subscriptions: Open your Account in the app or manage via the iOS App Store / Google Play Store and cancel the subscription there.
- For app-store purchases: Follow Apple or Google Play cancellation/refund processes through your account on the respective store.
- For web shop purchases (e.g., regional product sites): Initiate return/exchange per the web shop policy, typically within 14 days of receipt.
- If you prefer, you may also contact Sunnova by phone or certified post; keep proof of delivery for mailed notices.
What happens when you cancel
Contract cancellations
If you cancel a qualifying residential contract within the stated window, Sunnova must process refunds and stop further billing according to the contract terms.
Any goods delivered may need return or pickup; timelines in the contract govern return logistics.
Subscriptions and app-store cancellations
For mobile app subscriptions canceled via the app or app store, future billing stops immediately but service normally continues until the end of the paid period.
App stores manage refunds and access according to their policies and applicable consumer law.
Will I get a refund?
Refunds for contracts
Many Sunnova residential contracts include a 7-business-day cancellation window. If you cancel within this period, you are entitled to a full refund of payments within 10 days.
Physical goods delivered under the contract must be returned or picked up within the contract’s stated timeframe (commonly 20 days), or you may be allowed to keep them without obligation if specified.
Refunds for apps and web purchases
- Mobile app subscriptions (iOS/Android): No refunds for unused time after cancellation unless required by applicable law; Google or Apple may independently offer refunds.
- App stores (iOS/Google Play): Refund eligibility may exist under statutory withdrawal rights (commonly 14 days) depending on jurisdiction.
- Web shop (regional product sites): Eligible returns/exchanges within 14 days; refunds processed to the original payment method in about 7 - 10 business days. Customers usually cover return shipping unless item is defective.
Sunnova plans and pricing
Pricing availability
No verified AED pricing for Sunnova services in the United Arab Emirates for 2024/2025 was found in available public sources.
Pricing for Sunnova in other markets is typically provided in USD and varies by home, system size, and contract.
Contact for pricing
| Plan | Pricing | Notes |
|---|---|---|
| PPA (Power Purchase Agreement) | Contact for pricing | Price varies by site and usage |
| Solar Lease | Contact for pricing | Monthly payments depend on system size |
| Purchase / Sale Contract | Contact for pricing | Upfront purchase option; contact Sunnova for a quote |
Your consumer rights in United Arab Emirates
Cooling-off and withdrawal rights
UAE e-commerce and consumer protection laws generally provide a 14-day free-look or withdrawal period for many online purchases, including certain digital content.
Where local law grants a longer statutory right than Sunnova’s contractual terms, the statutory right typically applies.
Goods, services, and digital content
- Physical goods bought online commonly qualify for a 14-day return period; refunds are normally processed within a set number of business days.
- Digital subscriptions and app purchases may have limited refund rights; check UAE consumer regulations and the app store policy.
Customer experiences
Positive feedback
Many reviews praise Sunnova for professional installation, knowledgeable staff, responsive customer service, and reductions in energy bills for some customers.
Customers who experience timely installations and responsive support often report satisfaction with system performance.
Common complaints
Public reviews and complaint sources report issues including poor customer service, missed or cancelled appointments, billing problems, and delays in system activation.
Online discussions also describe difficulties cancelling within short windows and problems with account portals after third-party transfers.
Documentation checklist
Required documents to include
- Full name and contact information (phone and email).
- Installation address and account or contract number.
- Copy of the signed contract (PPA/lease/sale) or app purchase receipt.
- Proof of payment and dates of any payments made.
Optional supporting items
- Photographic evidence of delivered goods or installation status, if relevant.
- Correspondence records (emails, chat transcripts) with Sunnova or third parties.
- Shipping or tracking details if returning physical items.
Common mistakes
Missing the cancellation window
A frequent mistake is attempting to cancel after the 7-business-day contractual window or after applicable statutory cooling-off periods have expired.
Always check the contract receipt date and act promptly if you intend to cancel.
Poor documentation and follow-up
Not keeping copies of emails, contracts, or proof of submission leads to disputes about whether cancellation was requested in time.
Send cancellation notices by email and request written confirmation; if sending by post, use tracked or certified delivery.
Comparative recap
Quick comparison
| Platform | Cancellation window | Refund policy | Key notes |
|---|---|---|---|
| Web (PPA/Lease/Sale Contract) | Often 7 business days from receipt of signed contract | Full refund within 10 days if cancelled in window | Goods returned/picked up within ~20 days per contract terms |
| Mobile App (iOS/Android) | Manage and cancel via app account anytime | No refund for unused time unless required by law; stores may offer refunds | Cancellation stops future billing immediately; access often continues until period end |
| App Stores (iOS/Google Play) | Managed through Apple/Google policies; statutory rights may apply (e.g., 14 days) | Refunds possible under store policy or consumer protection law | Contact the store for requests and appeals |
| Web Shop (regional) | Typically 14 days return window for eligible items | Refunds to original payment method in ~7 - 10 business days | Customer usually pays return shipping unless item defective |
After cancelling
What to expect next
Request written confirmation of cancellation and a timeline for any refunds or equipment collection.
Monitor your bank statements and app/store accounts for processed refunds and billing stops.
Helpful links and contacts
Address
Corporate address
20 East Greenway Plaza, Suite 540, Houston, TX 77046
Use the Sunnova Contact Us page to find region-specific contact details and local support channels.
Notes on contacting from UAE
If contacting from the United Arab Emirates, include your international dialing code and clearly state that your request relates to services or purchases tied to the UAE.
Keep copies of all communications and consider referencing UAE consumer protection rules if you need to escalate the matter.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.