Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sunrun service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sunrun: Easy Method
What is Sunrun
Overview
Sunrun is a residential solar energy company that offers solar panel installation, maintenance, and energy services.
Services include purchase and subscription-style options that involve contracts, installations, and ongoing customer support.
How Sunrun operates in general
Customers sign a contract for installation or a subscription plan, after which Sunrun schedules site work and installation activities.
Contracts and terms are governed by Sunrun's published Terms of Service and the signed Customer Agreement.
How to cancel Sunrun
Primary cancellation methods
- Within 10 calendar days from signing: use a written, signed cancellation notice under Sunrun’s Customer Agreement.
- Before initial project activity (M1): cancellation is allowed but deposit refunds may be forfeited depending on contract terms.
- Submit cancellation in writing (signed notice) or verbally directly to Sunrun Customer Care as specified in your agreement.
Online and subscription cancellations
- For online accounts (sunrun.com or mySunrun app): email customercare@sunrun.com to request termination.
- App-store subscriptions must be cancelled through the platform - Apple ID settings for iOS or Google Play > Subscriptions for Android. Deleting the app does not cancel the subscription.
- To stop recurring payments, cancel at least 7 days before the next scheduled payment by contacting customercare@sunrun.com.
What happens when you cancel
Immediate effects
After Sunrun receives a valid cancellation, there is a 48-hour 'cure' window during which the cancellation can be reversed to 'save the deal.'
If not reversed within 48 hours, the cancellation is treated as final.
Access, accounts and billing
Online account access will be terminated if you request account closure through Customer Care.
Recurring billing should stop after cancellation, provided the cancellation was completed at least 7 days before the next payment.
Will I get a refund?
Sunrun refund position
Sunrun’s Terms of Service state that "all sales are final and Sunrun will not issue refunds."
This means refund entitlement under Sunrun’s own policies is very limited and generally not provided.
Exceptions and platform refunds
- If you cancel within the 10-day contract window, you may be able to avoid charges depending on contract specifics; deposits may still be at risk after this period.
- For subscriptions bought through Apple or Google, refund requests must be made to Apple or Google within their refund windows; decisions are made by the store operators.
Sunrun plans and pricing
Pricing availability
No verified AED pricing for Sunrun plans in the UAE was found in publicly available sources.
For accurate local pricing, contact Sunrun directly or request a site quote.
Contact for pricing
Use the contact channels below to request a UAE-specific quote and full pricing details.
| Plan | Price (AED) | Notes |
|---|---|---|
| Purchase / Lease / PPA | Contact for pricing | Local quotes available on request; no public AED pricing found. |
Your consumer rights in United Arab Emirates
Contract cooling-off and Sunrun policy
Sunrun’s Customer Agreement provides a 10-calendar-day right to cancel from signing (cooling-off for that contract clause).
This contractual 10-day right is what Sunrun references; it is not the same as a statutory 14-day refund right.
UAE legal context
UAE consumer protection law provides protections and cooling-off rights in many contexts, but entitlements depend on the contract and product type.
If you need statutory guidance for a dispute, contact UAE consumer protection authorities or seek local legal advice.
Customer experiences
Positive feedback
- Many customers praise Sunrun staff for politeness, knowledge, and helpfulness during consultation and installation.
- Some installations are reported as fast and seamless when there are no complications.
Negative feedback
- Common complaints include roof damage, water leaks after installation, slow or poor aftersales communication, and unresolved technical issues.
- Other issues reported are aggressive sales tactics, billing problems, system downtime, and difficulty canceling contracts or exit costs.
Documentation checklist
Essential documents to prepare
- Signed Customer Agreement and any annexes or quotes.
- Proof of signing date (to confirm the 10-day cancellation window).
- Receipts for any deposits or payments made.
Helpful additional items
- Signed cancellation notice (if sending by post) or written email confirmation of cancellation.
- Installation schedule or notice showing whether M1 (initial project activity) has started.
- Correspondence with Customer Care and any reference numbers.
Common mistakes
Assuming deletion equals cancellation
Deleting the app does not cancel subscriptions. Platform-specific cancellation steps are required for App Store and Google Play purchases.
Always cancel subscriptions through the platform storefront, not by removing the app.
Missing contractual windows or sending incomplete notices
Customers sometimes miss the 10-day contractual cancellation window or fail to send a signed cancellation notice as required.
Also, failing to cancel recurring payments at least 7 days before the next charge can result in unwanted billing.
Comparative recap
Quick comparison overview
This table summarizes key features and common issues to consider when evaluating Sunrun versus general alternatives.
It is intended as a high-level guide and not a substitute for direct quotes or local provider comparisons.
| Topic | Sunrun (as reported) | Typical Alternatives |
|---|---|---|
| Cancellation window | 10-calendar-day contractual right; 48-hour cure window after notice | Varies by provider; some offer statutory cooling-off periods or different contract terms |
| Refund policy | Terms of Service state "all sales are final" - refunds generally not provided | Some providers offer clearer refund guarantees or cooling-off refunds depending on local law |
| Support & aftersales | Mixed reviews: some professional installations, others report slow service and issues | Quality varies by installer; check local reviews and warranty commitments |
After cancelling
Confirmation and follow-up
Request written confirmation of cancellation and any final account statements from Sunrun Customer Care.
Keep all correspondence and reference numbers for records or disputes.
Useful official links
- Sunrun Terms of Service
- Sunrun Contact / Support
- Apple: Manage subscriptions and refunds
- Google Play: Request a refund
Address
Head office (mailing for legal/cancellation notices)
Sunrun Inc., Attn: General Counsel, 225 Bush Street, Suite 1400, San Francisco, CA 94104.
Use the address above for formal mailed notices if required by your contract.
Customer Care and email
Customer Care general email: customercare@sunrun.com - use for account requests and online account termination.
For contract-specific cancellation addresses or instructions, follow the terms in your signed agreement.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.