Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Toronto Hydro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Toronto Hydro: Easy Method
What is Toronto Hydro
Overview
Toronto Hydro is the electricity distribution utility serving the City of Toronto, responsible for delivering power, metering and customer-facing services for residential and commercial customers.
The company operates under Ontario regulation and follows rules set by the Ontario Energy Board (OEB) for billing, disconnection and customer protections.
Key responsibilities
Toronto Hydro manages service connections, disconnections/isolation, meter reads and final billing for customers at service addresses within Toronto.
It is separate from energy retailers or app-store subscription services, which are governed by different refund/cancellation processes.
How to cancel Toronto Hydro
Accepted methods
- Call Customer Care at 416‑542‑8000 and follow prompts to open or close an account.
- Submit a signed cancellation or disconnection request by registered mail to Toronto Hydro's head office (see Address section below).
- Contact Customer Care to confirm acceptable email or fax procedures if you cannot send registered mail.
Required information for a valid cancellation
- Account number and service address.
- Meter read or request for a final meter read and the effective disconnection date.
- Forwarding address for final bill or refund and a daytime contact number.
- A handwritten signature on the cancellation/disconnection request if sent by mail.
App subscriptions
If you subscribed via the Toronto Hydro mobile app, cancel the subscription through the app platform (Apple App Store or Google Play).
Toronto Hydro does not manage cancellations or refunds of app-store subscriptions; those are handled by Apple or Google.
What happens when you cancel
Final meter read and final bill
Toronto Hydro will arrange or use your submitted meter read to calculate a final bill and any credit or outstanding balance will be issued to the forwarding address provided.
If a final read is not available, the final bill may be estimated and later adjusted after a confirmed read.
Service disconnection process
Once a valid cancellation/disconnection request is processed, Toronto Hydro schedules the disconnection or isolation work as required.
If field work is involved, reconnection or additional charges may apply for future service requests.
Account access and records
Your online account access will typically be closed after final billing; keep copies of final bills and confirmation of the disconnection for your records.
Retain correspondence and proof of sent cancellation in case of disputes or follow-up inquiries.
Will I get a refund?
Deposits and design prepayments
If you paid a deposit or design prepayment for temporary or permanent disconnection and you cancel before work proceeds, you may be eligible for a refund.
Refunds are subject to deductions for any assessment hours or work already completed.
App-store and platform refunds
Refunds for mobile app subscriptions are not handled by Toronto Hydro and must be requested from Apple or Google through their refund processes.
Toronto Hydro will not issue refunds for app-store subscription charges; contact the app-store provider directly.
How refunds are issued
- Any eligible refund for service-related deposits is issued after final accounting and may be sent by cheque or credited to the account on record.
- Processing times and methods follow Toronto Hydro’s internal procedures and are described in final bill communications.
Toronto Hydro plans and pricing
Pricing availability
No pricing information in United Arab Emirates dirhams (AED) is available for Toronto Hydro.
All official rates and fees are expressed in Canadian dollars (CAD) and posted on Toronto Hydro and OEB websites.
How to obtain current rates
Contact Toronto Hydro Customer Care or visit the official website for the latest rate schedules and specific fees applicable to your account.
Exchange-rate conversions to AED must be done independently; Toronto Hydro does not publish AED pricing.
| Item | Pricing information |
|---|---|
| Residential supply / distribution rates | Contact for pricing (rates published in CAD on official site) |
| Service/connection charges and deposits | Contact for pricing (varies by work type; CAD) |
| App subscriptions | Not priced by Toronto Hydro - managed by Apple/Google app stores |
Your consumer rights in United Arab Emirates
Jurisdiction and applicability
Toronto Hydro is regulated in Ontario, Canada; UAE consumer protection laws do not apply to its services or contracts.
If you are in the UAE, you cannot enforce Canadian utility regulation through UAE authorities for Toronto Hydro services.
If you are a UAE resident dealing with Toronto Hydro
- For disputes with Toronto Hydro, follow Toronto Hydro’s complaint process and the Ontario Energy Board (OEB) appeal options.
- For payment or bank-card issues arising in the UAE, contact your bank or card issuer locally for chargebacks or dispute assistance.
UAE consumer protection contacts
For UAE-based consumer rights or general advice about international purchases, contact the UAE Ministry of Economy or relevant emirate consumer protection authority.
Official UAE consumer pages and local economic departments can provide guidance on local remedies and financial dispute procedures.
Customer experiences
Positive experiences
Some customers report routine, reliable service and successful account openings/closures without incident.
Routine maintenance and meter operations are generally described as satisfactory by a portion of users.
Negative experiences
Common complaints include charges for delivery or fixed minimum fees even with low energy use and perceived billing opacity.
Many users report difficulty reaching customer service and delays or frustrating responsiveness during urgent issues.
What to expect
- Expect clear documentation requirements for cancellations; keep copies of all submissions.
- Allow time for processing and final billing; follow up with Customer Care if you do not receive confirmation.
Documentation checklist
Essential items
- Account number and service address (exactly as on your bill).
- Signed cancellation/disconnection request with effective disconnection date.
- Final meter read or request for Toronto Hydro to take a final meter read.
- Forwarding address for final bill or refund and daytime contact number.
Helpful supporting documents
- Copy of a recent bill for account verification.
- Photo ID or proof of authority if acting on someone else’s behalf.
- Proof of mailing (registered mail receipt) or written confirmation from Customer Care.
Common mistakes
Missing or incomplete cancellation requests
Failing to include the account number, service address or a signature is a frequent cause of delay or rejection.
Always double-check that the effective disconnection date and forwarding address are present and legible.
Assuming app-store cancellations are handled by Toronto Hydro
Do not expect Toronto Hydro to cancel or refund a subscription made through the Apple App Store or Google Play - contact the app-store provider.
Keep records of app-store cancellation confirmations in case you are billed after cancelling the service in the app.
Not keeping proof
Failing to keep proof of your cancellation submission (registered mail receipt, email confirmation or case number) can make resolving disputes harder.
Always request and save confirmation from Toronto Hydro when possible.
Comparative recap
At-a-glance comparison
| Feature | Toronto Hydro | Typical utility (general) |
|---|---|---|
| Cancellation method | Signed request by mail, phone or confirmed Customer Care method | Varies: phone, online form or in-person; check provider policy |
| Notice period before disconnection | Toronto Hydro: typically 14 days (OEB minimum typically 10 days); winter protections exist | Varies by jurisdiction; many regulators require written notice |
| Refunds for deposits | Possible if work has not proceeded; deductions for assessments/work apply | Often similar, but rules differ by provider and local regulation |
| App subscriptions | Managed via Apple/Google; Toronto Hydro does not control refunds | Most providers follow app-store rules for in-app subscriptions |
| Pricing | Published in CAD on official site - contact for pricing | Published by each provider; currency and structures vary |
After cancelling
What to keep
Keep copies of your signed cancellation, registered mail receipt (if used) and final bill for at least one year.
Record any confirmation numbers or Customer Care representative names for future reference.
Useful official links
- Toronto Hydro - Isolation / Service Connections
- Toronto Hydro - Scams and Fraud
- Toronto Hydro - Contact Us / Customer Care
- Ontario Energy Board (OEB)
- UAE Ministry of Economy (consumer guidance)
Address
Postal address
Toronto Hydro - Attention: Customer Care
500 Commissioners Street, Toronto, ON M4M 3N7, Canada
Phone
Customer Care: 416‑542‑8000
Call Customer Care to confirm acceptable submission methods and to request written confirmation of your cancellation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.