What is Slomins

Slomins is a long-established home security and monitoring provider that sells professionally installed alarm systems, video options and central station monitoring. The company markets free professional installation, a touchscreen control panel and ongoing 24/7 monitoring as core propositions. Slomins lists monitoring rates and tiered packages on its public site, and promotes included installation and a one-year warranty for equipment.

The web shop material shows named monitoring options with base monitoring rates and equipment starting prices; for example one page lists monitoring at $39.95 per month alongside package hardware price ranges and video add-ons. Those published numbers are presented without explicit Australian pricing on the provider site.

Customer experiences with cancellation

What users report

Independent review platforms collect mixed reports about Slomins: many customers praise technicians and installation quality, while a portion of reviewers raise complaints about contract length, billing disputes and responsiveness to termination requests. Reviews commonly reference long-standing customer relationships but also cite frustration with perceived rigidity around minimum terms.

Recurring issues and practical takeaways

From public feedback several practical patterns emerge: allegations of multi-year monitoring agreements, mention of early termination charges by some complainants, and customers reporting that equipment or service transfer options are offered as alternatives to outright termination. These reports indicate common friction points rather than uniform practice.

How cancellations typically work for Slomins subscriptions

Framework: monitoring services are usually governed by a written monitoring agreement that sets a minimum term, ongoing monthly monitoring fee and obligations around equipment and service transfer. Slomins' product pages identify monitoring tiers and equipment bundles which are the factual basis for such agreements.

Minimum term and early termination: public consumer reports and forum posts repeatedly reference contracts with multi-year minimums (commonly reported examples: three to five year terms). Where a minimum term applies, most contracts will include an early termination clause specifying the calculation of any termination amount. Practical implication: review the specific term and early termination clause in your contract to determine exposure.

Billing cycles and proration: monitoring fees are typically charged monthly in advance. Whether the provider prorates fees on cancellation depends on the contract wording. Expect an obligation to pay accrued fees up to the effective termination date unless the agreement states otherwise.

Equipment and installer obligations: Slomins markets equipment inclusion and warranties. Contracts may distinguish between leased equipment, equipment sold outright and upgrade programmes. Consequence: equipment ownership status affects whether you may be required to return hardware, pay removal fees or purchase out the remaining value.

Refunds and credits: refunds for prepaid monitoring beyond the termination effective date depend on contract terms and how the provider handles prepayments. Public reports include disputes about refunds and about the application of payments to final invoices. Keep documentary evidence of payments and dates.

Cooling-off period and consumer rights that matter for Slomins

If your Slomins agreement was an unsolicited consumer agreement (for example executed after door-to-door sales or certain telemarketing), Australian consumer law provides a 10 business day cooling-off right that can void the contract without penalty. The cooling-off rules cover termination and refund obligations and may extend if required information was not provided.

Separate consumer guarantees and unfair contract terms protections under the Australian Consumer Law remain relevant to Slomins transactions. Where a service is defective, not performed with due care, or misrepresented, remedies may include repair, re-supply or refund. Enforcement and guidance are available from regulator material.

Documentation checklist

Signed agreement: retain the original contract and any addenda showing start date, term length and fees.
Payment records: statements, receipts and proof of direct debits or card charges covering the entire service period.
Installation records: technician visit reports, serial numbers and equipment inventories.
Communications log: brief entries of dates, times and the substance of any contact with the provider or its representatives.
Warranty and service notes: documents describing warranty periods, service visits and repairs.
Evidence of unsolicited sales (if relevant): notes on how the agreement was pitched, salesperson identity and any documentation supplied at the point of sale.

Common contractual clauses to check in your Slomins paperwork

Minimum term clause: identifies the committed period and renewal mechanics.

Early termination clause: describes how an early termination amount is calculated, including any requirement to pay the remaining contracted monitoring fees or a specified early termination fee.

Equipment ownership clause: spells out whether hardware is included, leased, or sold and the consequences of disconnection or removal.

Billing and refund clause: details when fees are billed, whether fees are prorated and the provider's refund process for prepaid amounts.

Disputes, chargebacks and escalation

Dispute handling: begin by assembling the documentation checklist and clearly identifying the contractual provision you rely on (early termination, misrepresentation, faulty service).

Financial disputes: if a direct debit or card continues after a properly effective termination, a consumer may dispute the transaction with their bank or card issuer as part of a chargeback process. A chargeback is a separate remedy and does not remove contractual obligations; it is frequently used when the consumer cannot secure internal resolution. Keep records of your communications and the dates of the disputed charges.

Regulatory escalation: unresolved legal or consumer rights issues may be raised with state fair trading offices or the ACCC if misleading practices or systemic issues are suspected. Documentation and timelines strengthen a complaint.

Address

Address: Slomin's Inc. 125 Lauman Lane, Hicksville, New York 11801, United States

Subscription plans and pricing (overview)

Plan or item	Provider listing	Approx AUD equivalent
Base monitoring (listed)	$39.95 per month (site listing)	A$59.50 approx (converted at ~1.49 USD-AUD; conversion approximate).
Lower monitoring tier (listed)	$29.99 per month (site material)	A$44.60 approx (approx conversion).
Higher monitoring tier with video	$49.95 per month (site material)	A$74.40 approx (approx conversion).
Equipment starting price	$399.99 or higher on package pages	A$596 approx (equipment prices vary by package).

Plan features comparison

Feature	Slomins shield (security only)	Slomins shieldLink (integrated)
Monitoring	Central station monitoring included	Central station monitoring plus programming support
Installation	Professional installation included	Professional installation included
Video	Optional	Included in video package, 7 day recording options
Equipment	Basic package elements listed (contacts, motion, panel)	Expanded automation items (thermostat, automation server, cameras)

Practical steps to preserve legal position (formal notice and proof)

Preferred method for formal notice: for contractual terminations and disputes it is prudent to provide a clear, dated written notice that creates objective proof of the act of termination. Many legal advisers recommend using a method that provides documentary proof of posting and receipt. Retain copies of all pages of your agreement and any proof of posting or delivery.

Record the effective date you rely on as the termination date and preserve your financial statements showing the date of the last cleared payment.

What to expect after submitting a cancellation notice to Slomins

Confirmation: reasonable expectation is a confirmation of receipt and a statement of the effective termination date, any outstanding balance, and any next steps regarding equipment or service transfer. Customer reports suggest confirmation timelines vary by case.

Final billing: expect a final statement showing accrued charges up to the effective date and any contractually stipulated early termination amount, if applicable.

Equipment handling: if the contract treats hardware as provider property or subject to return, the final statement will typically note removal, collection or residual purchase costs.

Common pitfalls and mistakes to avoid

Failing to read the minimum term: not reviewing the minimum term or renewal clause can expose you to unexpected early termination exposure.
Missing the cooling-off window: if the agreement was unsolicited, missing the 10 business day cooling-off window forfeits that statutory right.
Poor record-keeping: lacking signed agreements, receipts or a communication log makes dispute resolution harder.
Assuming automatic proration: do not assume prepaid months will be automatically refunded; check the billing clause.

How regulators and law interact with Slomins contracts

Regulatory context: the ACCC and state fair trading offices apply Australian Consumer Law protections to contracts when Australian consumers are involved, including unsolicited sales protections and remedies for misleading conduct. If your transaction with Slomins triggers those protections, you may have statutory remedies.

Enforcement and evidence: regulators assess the conduct and terms in light of documentary evidence and consumer accounts; retain copies and contemporaneous notes to assist an escalation.

What to do after cancelling Slomins

Monitor bank and card statements for any post-termination debits and compare them with the provider's final invoice. Where an unauthorised charge appears, file a formal dispute with your card issuer and keep supporting documentation.

Preserve equipment records: photograph device serial numbers and the installed state prior to any disconnection. This supports disputes about removal fees or equipment condition.

Follow up in writing: retain the provider's final confirmation and any invoices. If a refund is due but not processed within the timeframe stated in the contract, lodge a formal written complaint with the provider and note the complaint reference.

Escalate if needed: if internal resolution fails, lodge a complaint with the relevant state fair trading regulator or consider a dispute through the small claims tribunal if monetary relief is sought. Regulatory bodies provide guidance and may accept complaints about systemic cancellation or billing practices.

Alarm Security