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Cancel ADT SECURITY
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Adt Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Adt Security: Complete Guide
What is Adt Security
Adt Security provides professionally monitored alarm and video services for homes and businesses, combining equipment, 24/7 monitoring and a mobile app to manage alerts and notifications. The service positions itself as a professionally monitored solution rather than a purely do-it-yourself product, with options that bundle alarm monitoring, video monitoring and home automation depending on the customer need.
Adt's Australian site advertises monitoring from about A$32.90/month (promoted as "from A$1.10 a day"), and notes equipment and installation are handled separately so total upfront and ongoing cost varies by package and installation choices.
| Plan type | Typical features | Typical AU price |
|---|---|---|
| Basic monitoring | 24/7 alarm monitoring, app alerts, basic sensors | From A$32.90/month (advertised starting point). |
| Video monitoring | Live video, motion analytics, cloud clips | Varies - often +A$9 - A$30/month depending on cameras and retention; quoted examples vary by package. |
| Combined/home automation | Alarm + cameras + automation features | Varies - packages commonly span A$30 - A$90/month depending on equipment and contract length. |
How cancellations typically work for Adt Security
From a contractual and financial perspective, cancellations hinge on the terms set out in your agreement: minimum term length, a notice period, early termination charges and whether equipment remains ADT property. Many commercial offers for monitored security include multi-year minimum terms; installers and sellers commonly reference 36-month initial terms or fixed-term monitoring commitments in the Australian market.
In terms of billing: monitoring is usually charged monthly and your final account will reflect any owed monitoring fees up to the effective termination date, early termination fees (if applicable), and sometimes outstanding installation or equipment charges where equipment was supplied under hire terms. Proration practices vary by contract; some contracts bill full final month charges while others prorate unused days.
Cooling-off rights can apply in specific circumstances: if your contract was an unsolicited consumer agreement (for example, a door-to-door sale or certain telemarketing sales) federal consumer protections set a 10 business day cooling-off right that can permit termination without penalty, provided the contract meets statutory criteria. Always check the agreement copy for cooling-off wording and timing.
Customer experiences with cancellation
What users report
Public reviews show a pattern of billing and contact frustrations when customers attempt to terminate monitored security contracts. Complaint threads on independent review sites commonly cite long hold times, disputes over whether cancellation was accepted, and bills or early termination charges appearing after customers attempted to exit. Several users reported waiting weeks or months for refunds promised by the company.
Example customer wording from public reviews (paraphrased): "after advising we wanted out we were still billed and had to escalate repeatedly", and "difficulty getting final invoice resolved despite repeated contact". These reflect recurring themes rather than a single isolated incident.
Recurring issues and practical takeaways
From a financial-advisory viewpoint, repeat problems reported by users fall into a few categories: unclear contract terms about minimum terms and equipment ownership, delayed refunds or billing corrections, and limited visibility over final account calculations. These issues increase the effective exit cost and create short-term cashflow shocks for consumers.
Practical takeaways based on user reports: verify the contract's minimum term and equipment ownership clause before committing; expect the possibility of early termination fees if you exit before a fixed term; and plan for short-term reconciliation of billing after cancellation. Keep records of dates, promised refunds and any case reference numbers to support financial disputes.
Documentation checklist
- Contract copy: signed agreement with dates, term length and termination clause.
- Payment records: bank/credit card statements showing monitoring charges and installation fees.
- Invoice and final bill: any invoices or account statements around the cancellation period.
- Service records: technician visit reports, installation receipts, and evidence of equipment supplied.
- Communication log: dates, times and short notes of any contacts or promises (who said what and when).
- App or portal screenshots: account balances, service status, or billing screens (timestamped).
Key financial risks and what to check in the contract
From a cost-benefit standpoint, the economically material clauses are: minimum term length, early termination charge formula, whether equipment is loaned or sold, and billing cycle timing. If equipment is owned by ADT and supplied under hire, you may face removal or buyout costs. If equipment was purchased outright, exit may be cheaper.
Also assess whether the advertised "from" price requires multi-year commitment to realise the lower rate; some promotional monthly prices assume a multi-year total cost commitment and will not reflect the true annualised cost if you exit early.
Disputes, chargebacks and external escalation
If there is a billing error or an unresolved refund, options include raising a formal complaint with the company and, if unresolved, escalating to regulators. For consumer protection and contract disputes the ACCC and state/territory fair trading offices are the primary authorities to advise on rights and remedies under Australian Consumer Law.
From a payments perspective, banks and card providers may support a dispute or chargeback for unauthorised or incorrect transactions, but outcomes vary and time limits apply. Using these financial remedies has trade-offs: some disputes take weeks, and some banks require clear documentary evidence. Keep records and be ready to show the contract and proof of the disputed transactions.
Mistakes to avoid when handling cancellation issues
- 1. Relying on memory alone rather than keeping a dated record of all interactions and promises.
- 2. Assuming promotional "from" prices are cancellable without penalty; check the small print about minimum terms.
- 3. Ignoring equipment ownership clauses; this can create unexpected removal or buyout costs.
- 4. Waiting to review bank statements; early charges or post-cancellation billing can appear later.
- 5. Failing to read the contract's termination notice timing which can affect the effective final-date of billing and possible prorations.
| Option | Typical monthly range (A$) | Notes |
|---|---|---|
| ADT monitored packages | From A$32.90/month advertised; full packages commonly A$30 - A$90/month depending on equipment and term. | Official entry-level pricing starts from A$32.90/month but total cost varies with installation and contract conditions. |
| DIY monitored alternatives (typical market examples) | A$20 - A$45/month (varies) | DIY brands and third-party monitoring often offer no long-term contracts; compare annual cost and features. |
| Local installer monitored packages | Varies widely; examples show A$36.50 - A$80/month with 36 month terms | Some installers bundle installation fees and 36-month terms which increases total committed cost. |
When it makes financial sense to cancel Adt Security
Consider cancellation if the ongoing monitoring cost materially exceeds the value you receive. For example, a A$40/month monitoring fee equals A$480/year. If you can replace monitored coverage with a cheaper monitoring option or self-managed system that meets your risk tolerance, the annual saving compounds quickly.
From a financial optimisation view, compare the total cost of ownership including upfront equipment charges, any contractual buyout or termination charge, expected annual savings and the non-financial value of 24/7 professional response. If the net present value of cancelling is positive after accounting for exit costs, cancellation is justified.
Address
- Address: PO Box 7249 Silverwater | New South Wales | 1811
What to do after cancelling Adt Security
After cancellation, focus on three financial actions: reconcile final statements to ensure no post-termination charges appear, update your household budget to reflect the recurring saving, and re-evaluate residual security needs (e.g. standalone cameras vs monitored service).
Practical financial reallocation: if monitoring cost was A$40/month, consider redirecting the A$480/year to an emergency fund or to a lump-sum purchase of one-off equipment if that better meets your security and cashflow preferences.
Keep documentation for at least 12 months after cancellation in case of late invoices or disputes, and if you need regulatory assistance use the ACCC or your state fair trading office as appropriate.