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Cancel LIFE360
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Life360 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Life360: Easy Method
What is Life360
Life360 is a family-safety and location-sharing app that combines real-time location, driving safety features and optional identity and device protections under tiered paid memberships. Families use it to view member locations, receive place alerts, access driving summaries and (on higher tiers) get emergency dispatch, stolen phone protection and identity-breach monitoring. Life360 offers free basic functionality plus paid tiers that add features and services bundled as monthly or annual memberships. Public materials show a tiered Silver/Gold/Platinum structure with distinct feature sets and device add-on subscriptions such as Jiobit; regional pricing and benefits can vary by billing route and platform.
Subscription plans and billing overview
Life360 sells multiple paid tiers and device subscriptions with both monthly and annual billing options. Reported AU monthly amounts in company announcements include A$9.99 for a base (Silver) tier, A$16.99 for Gold and A$29.99 for Platinum. These published figures are the common publicised Australian retail rates but may change with promotions or taxes at checkout.
| Plan | Common AU monthly price | Notes |
|---|---|---|
| Silver | A$9.99 | Basic location and driving summaries |
| Gold | A$16.99 | Longer history, additional safety features, bundled tracker credit |
| Platinum | A$29.99 | Highest benefit limits, emergency dispatch and higher reimbursement caps |
Separate device subscriptions such as Jiobit have per-device plans and different price mechanics; device plans may be billed per tracker and are non-refundable in many published terms.
How billing route affects cancellations and refunds
Billing route matters: subscriptions may be purchased directly from the service, or they may be charged through a third-party marketplace or telco billing arrangement. Who billed you affects who controls renewals, refunds and dispute handling.
Life360's public terms acknowledge differences between direct subscriptions and third-party billing and note that some benefits or refund processes vary by purchase channel. This distinction is often the single most important factor when you review what to expect after you stop paying.
Customer experience with cancellation
What users report
Users on review platforms report a mix of experiences. Positive reports mention reliable location tracking and value from bundled benefits on higher tiers. Negative reports cluster around billing friction, unexpected charges after a cancellation effort, and frustration with support response times. Several reviewers explicitly describe being charged after they believed they had cancelled or encountering delays in processing a cancellation.
Recurring issues and practical takeaways
Recurring themes from public feedback that affect outcomes:
- Billing continuity: subscription access commonly continues until the paid period ends; users expecting immediate service termination sometimes see continued access and charges aligned to the next renewal cycle.
- Channel confusion: when purchases go through third parties, customers report extra steps to stop renewals and longer dispute timelines.
- Refund outcomes: refunds are inconsistent in practice; members report a mix of pro-rata refunds, denials citing terms, or brief grace-period reversals depending on circumstances.
- Support response: response speed and human escalation quality are commonly called out as pain points; documentation and timing records are repeatedly recommended by users.
How cancellations typically affect your service and billing
Cancelling a paid membership generally stops future recurring charges but does not necessarily produce an immediate refund or remove access before the paid period ends. Expect access to continue until the end of the current billing period unless terms explicitly state otherwise.
Early termination conditions and any contractual minimums can apply to device subscriptions or promotional bundles; Life360 terms note circumstances where benefits or penalties (for example early termination fees) may apply to specific contracts or device subscriptions. Always check the plan terms that applied at purchase.
Refunds, proration and cooling-off
Refunds depend on the reason for cancellation, purchase channel and the provider's stated policy. The Australian Consumer Law requires goods and services, including digital subscriptions, to be of acceptable quality and as described. If a digital subscription has a major failure or was misrepresented, a refund or remediation may be available under consumer guarantees. For change-of-mind cancellations, providers are not universally required to issue a refund for the unused portion unless the provider's own policy or an applicable contract term says so.
Published guidance from compliance experts suggests that fair practice includes giving consumers a short grace period around renewals and clear, proportionate notice periods for cancellation. Actual practice by the service can vary by purchase channel and promotion.
Common pitfalls and mistakes to avoid
- Failing to verify billing route: not confirming whether the subscription was charged by a marketplace or directly can lengthen dispute resolution.
- Missing timing windows: free trials and renewal cut-offs are a frequent source of unwanted charges; note when the trial ends and when the next renewal is scheduled.
- Deleting app or account prematurely: removing an app or deleting an account does not guarantee stopping recurring charges unless the subscription billing route is addressed.
- Not keeping records: lack of proof of dates, receipts or bank statements makes disputes harder to resolve.
Documentation checklist
- Purchase receipt: payment confirmation showing the plan, price and date.
- Billing statements: credit card or bank entries that show charge origin and dates.
- Plan terms at time of purchase: screenshots or copies of the membership description and T&Cs.
- Trial start and end dates: clear record if you used a free trial.
- Any communication timestamps: date-stamped notes of interactions and responses you received.
Tables: plan feature comparison
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Location history | 7 days | 30 days | 30 days |
| Place alerts | Limited | Unlimited | Unlimited |
| Emergency dispatch | No | Yes | Yes |
| Stolen phone protection | - | A$500 limit | A$1,000 limit |
Feature allocations and monetary caps are set out in Life360 product terms and can differ by region and plan launch promotions. Confirm the benefits that applied when you purchased.
How to prepare for a billing dispute or refund request
First, assemble the documentation checklist above and identify the exact charge in your statement. Next, note the billing route shown on the statement since disputes are handled differently depending on who originated the charge.
If you believe a charge is unauthorised or inconsistent with the plan purchased, treat the incident as a billing dispute: keep clear records, note dates and amounts, and be prepared to provide transaction evidence to your financial institution if you escalate the matter. Public feedback shows escalation through financial institutions or marketplace dispute routes can sometimes produce faster charge reversals than waiting for response from the service.
Legal considerations and consumer rights relevant to Life360
Under the Australian Consumer Law, digital services must be of acceptable quality and meet descriptions given at sale. If Life360 fails to provide stated features in a substantial way, consumers may be entitled to remedies including a refund or partial refund depending on severity.
Cooling-off rights for digital subscriptions are limited; technical failures or misleading representations are stronger grounds for remedies than change-of-mind. Keep evidence that the service did not perform as promised if you intend to rely on consumer guarantees.
Practical insider tips from cancellation cases
- Time your actions: if you want to avoid another renewal charge, plan at least several days before the renewal date to gather records and confirm your billing route.
- Preserve evidence: capture screenshots of receipts and plan descriptions immediately on purchase and before any cancellation attempt.
- Use bank dispute options: when a charge appears unauthorised or persists after your cancellation attempt, lodging a transaction dispute with your card provider is often effective; include your documentation checklist.
- Track processing windows: many providers state cancellations take several business days to process; factor that into your schedule to avoid overlapping a trial-to-paid conversion or renewal.
Address
- Address: Level 12, 680 George Street, Sydney NSW 2000
What to do after cancelling Life360
After you arrange cancellation through the route that applied at purchase, monitor your bank or card statements for at least two billing cycles to confirm renewals have stopped and to detect any unexpected charges.
If charges continue, escalate with your financial institution using your documentation and reference transaction times. If you believe the service breached consumer guarantees, consider lodging a complaint with the relevant consumer regulator with your evidence.