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I hereby notify you of my decision to terminate the contract relating to the Audi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Audi: Step-by-Step Guide
What is Audi
Audi is a global automotive manufacturer that also provides ownership services and digital features bundled under names such as Audi connect and Audi Genuine Care service plans. Audi offers built-in connectivity licences delivered via a vehicle SIM and a myAudi account, with many compatible models receiving a complimentary period of Audi connect plus before a paid licence is available.
Audi's ownership package also includes manufacturer warranty arrangements and optional service plans: new vehicles registered or delivered from 1 January 2022 receive a five year unlimited-kilometre manufacturer warranty, and Audi sells multi-year service plans and advantage packages that extend warranty/roadside cover or scheduled servicing.
How cancellations typically work for Audi subscriptions and extended warranty
First, the legal framework that governs Audi subscriptions is a mix of Audi's own terms of service and consumer rights under Australian law. Audi's connect terms state customers may cancel a service but that refunds or credits depend on the circumstances and the provider may suspend or terminate services.
Next, billing and renewal patterns commonly seen with Audi services: some connectivity licences are provided free for a fixed period (for example a complimentary multi-year licence on compatible models) and can convert to a paid recurring licence once that period ends. Pricing and renewal terms vary by model and service type.
Most importantly, Audi's terms make clear that automatic renewals, proration and refund rules are set out in the contract for the specific service and that customers may not be entitled to a refund depending on the circumstances. Always match the timing of any notice you intend to give against the renewal cycle shown in your service documentation.
Notice periods, proration and cooling-off
First: notice periods are contract-specific. Audi’s published terms permit cancellation but tie refund entitlement to the specific plan terms and applicable consumer law.
Next: proration and refunds are not guaranteed. Audi’s terms state refunds may not apply; however consumer guarantees may still apply where a service is faulty or not delivered as promised. If Audi or a third-party partner failed to provide an agreed service, Australian consumer law can create entitlements to remedies for the unused portion of paid services.
How extended warranty and service-plan cancellations differ
Service plans paid upfront (for example a multi-year service plan) are often treated differently to month-to-month digital licences. Upfront-paid service plans normally include terms about transfers, refunds for unused services, and expiry-based coverage tied to kilometres or time. Audi advertises a 5 year service plan and other packages whose costs are model and eligibility dependent.
Extended warranty offers that extend manufacturer coverage (such as Audi Advantage or Approved plus arrangements) are contractual and typically reference eligibility, inspection and transfer rules; any cancellation or refund will be governed by those contract terms plus your statutory rights.
| Plan or licence | What it covers | Typical AU pricing |
|---|---|---|
| Audi connect plus licence | Navigation, infotainment and connected services; complimentary period often included with new compatible models. | Varies (complimentary initial period then paid subscription). |
| 5 year manufacturer warranty | Standard warranty on new vehicles from 1 Jan 2022: five years unlimited km for many models. | A$0 included with eligible new vehicles. |
| 5 year service plan | Prepaid scheduled servicing for first five services or up to specified kms/time; eligibility criteria apply. | Varies by model and eligibility; single upfront payment. |
Customer experience and cancellation feedback
What users report
Users on public forums report a mix of outcomes when attempting to manage or cancel Audi services. Several posts describe difficulty locating subscription controls in the ownership ecosystem and intermittent failures when attempting to change or renew connect licences.
Paraphrased real-user feedback includes reports that the interface can be unintuitive, that subscription state sometimes appears inconsistent between the vehicle and the account, and that reactivation or plan changes can take multiple attempts. One user comment captured the interface frustration as: "it’s super unintuitive to find".
Recurring issues and practical takeaways
First: mismatch between vehicle state and account status is commonly reported. Expect a short delay before changes in subscription state are reflected across the vehicle, app and any account summaries.
Next: payment-method or checkout errors are frequently mentioned. Users have described card acceptance problems and intermittent store errors when attempting to buy or renew connectivity services. Plan availability can also be region- or model-dependent.
Additionally: when a service is terminated by the provider, Audi’s terms reserve the right not to provide refunds in some scenarios; however those contractual limits do not remove statutory consumer remedies where a service has materially failed.
Common pitfalls and mistakes to avoid when handling Audi cancellations
- Missing renewal windows: failing to align your notice with the billing cycle can lead to an extra renewal charge.
- Assuming automatic proration: Audi terms do not guarantee pro rata refunds; check the specific plan wording and your consumer-rights options.
- Not checking eligibility: service plans and advantage packages include eligibility rules tied to vehicle age, kilometres and inspection results.
- Ignoring evidence: keep proof of payments, plan certificates and timestamps showing when services were active or inaccessible.
- Mistaking complimentary periods for entitlement: complimentary licences provided with a vehicle may convert to paid plans at expiry; read the licence expiry wording carefully.
Documentation checklist
- Purchase proof: invoice, receipt or service-plan certificate.
- Terms snapshot: copy or screenshot of the specific plan terms that applied when you bought the service.
- Billing records: card or bank statements showing recurring charges and dates.
- Service history: dealer or authorised service invoices that show mileage and scheduled servicing.
- Error evidence: screenshots, timestamps and short notes describing any failures or service interruptions.
| Possible cancellation outcome | How Audi typically handles it | What the law may allow |
|---|---|---|
| Full refund | Uncommon; may be granted at Audi's discretion for certain failures or promotions. | If a service had a major failure, consumer guarantees can allow a refund for the unused portion. |
| Partial refund or credit | Possible where a supplier chooses to offer credits for service interruptions or billing errors. | Statutory remedies may require proportionate compensation if the service was not provided as agreed. |
| No refund | Terms of service may state no refund on cancellation; this is enforceable unless overridden by consumer law for failures. | Contractual no-refund clauses cannot remove consumer guarantees for faulty or undelivered services. |
Disputes, chargebacks and escalation options
First, keep records and be precise when you describe the problem: dates, service names and the exact impact on the service you paid for.
Next, if you believe a charge is incorrect or a promised service was not delivered, you can raise the matter with payment or banking channels that handle disputes; these bodies have formal procedures to investigate unauthorised or incorrect recurring charges.
Additionally, consumer protection agencies provide a path for unresolved complaints. If you cannot resolve your issue directly, you may escalate to the relevant state or federal regulator or raise a claim under consumer guarantees. The ACCC and state fair trading bodies provide guidance on refunds and remedies for services that are not provided with due care and skill.
Practical tips from a cancellation specialist
First: record the date when you decided to cancel and keep the plan name, vehicle VIN and any plan reference numbers close at hand.
Next: monitor your billing statement for at least one full billing cycle after cancellation to confirm no further charges appear.
Additionally: if a paid plan purchased upfront overlaps with a refund request, ask for the contractual clause that specifies refund mechanics and match that clause to consumer-rights guidance.
Most importantly: use the documentation checklist above and keep everything in one place; this drastically reduces friction if you need to escalate.
Address
- Address: Audi Australia Pty Ltd, Locked Bag 5333, Botany NSW 1455 Australia
What to do after cancelling Audi
First, verify the cancellation effect on services tied to your vehicle (for example navigation, remote access and any in-car subscriptions) and note which features stop working and when.
Next, review your billing records for the next renewal date and any residual charges; if you spot an unexpected payment, gather the supporting documentation and follow your payment-provider dispute process.
Additionally, consider whether you need to update other ownership items such as roadside assistance or separate third-party warranties, since those arrangements may be independent of Audi's subscriptions.
Most importantly, if you believe Audi did not honour the service contract or you were misled about the product, use your documentation to pursue a remedy under consumer guarantees with the appropriate regulator.