Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Dart Charge
P.O. Box 309
LS11 1HJ Leeds
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dart Charge service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Dart Charge: Simple Process
What is Dart Charge
Dart Charge is the tolling system that collects the fee for using the Dartford crossing across the Thames. It operates as a pay-per-crossing service with three main account/payment approaches: one-off payment, pay-as-you-go and pre-pay accounts. The service applies vehicle-class charges and offers a pre-pay discount of up to 20% for eligible account holders.
The system records crossings by vehicle registration and requires payment by the end of the day after travel for one-off payments; account options alter when and how payments are taken. There are specific local resident annual options that cap cost for frequent local users.
How Dart Charge billing and account plans work
Dart Charge is structured around usage type: one-off payments cover individual crossings, pay-as-you-go charges are taken after crossings, and pre-pay accounts draw from a balance and carry a discount. Pre-pay gives lower per-crossing cost compared with one-off or pay-as-you-go.
| Account type | Key characteristic | Service-specific detail |
|---|---|---|
| One-off payment | Single crossing or pay-for-future crossings | Payment validity for future crossings: 12 months |
| Pay as you go | Card on file; billed after crossing | Charges processed at midnight the day after crossing |
| Pre-pay | Top-up balance; discounted crossings | Up to 20% discount on crossings |
The charges themselves vary by vehicle class and by whether you hold a pre-pay account. The official published amounts are in GBP; the public guidance makes clear the discount and local resident annual options.
Dart Charge pricing examples (converted to A$ approx)
Official charges are listed in GBP on government pages. Below are direct charge figures converted to AUD for quick comparison. All converted figures are approximate and shown as A$ using a recent mid-market GBP-AUD rate; always treat conversions as approximate.
| Vehicle class / plan | Official GBP | Approx A$ |
|---|---|---|
| Cars one-off | £3.50 | A$7.04 (approx) |
| Cars pre-pay | £2.80 | A$5.63 (approx) |
| 2-axle goods/large vans one-off | £4.20 | A$8.44 (approx) |
| 3+ axle goods one-off | £8.40 | A$16.88 (approx) |
| Local resident unlimited annual | £25.00 | A$50.25 (approx) |
| Local resident 50 crossings | £12.50 | A$25.13 (approx) |
Amounts above are converted using a recent GBP to AUD mid-market rate and labelled approx. The original GBP table and resident options are published by the service operator.
Customer experience and cancellations: user feedback synthesis
What users report
Feedback from public review sites and news coverage shows two main themes: frustration when the payment process or site availability prevents timely payment, and strong reactions to fines or follow-up enforcement when payment windows are missed. Some users praise the account convenience but report problems with balance reporting and notification of charges.
Representative user wording from reviews includes short, direct complaints about service responsiveness and communication during outages. Examples on review platforms describe difficulty confirming account deductions and long waits to resolve apparent double-charges or PCN disputes.
Recurring issues and practical takeaways
Recurring issues reported and practical takeaways for consumers: expect tight payment deadlines after travel, confirm how pre-pay discounts apply, and keep proof of any top-ups or payments. If a technical outage occurs, monitor account records closely because missed payments can quickly lead to enforcement notices.
Users outside the UK or those using multiple vehicles flagged confusion around registration updates and local resident discount eligibility requirements. Expect extra document checks for discounts and for vehicle registration changes.
How cancellations typically work for Dart Charge
For Dart Charge the practical cancellation-related details centre on account status, remaining balances and timing: closing an account usually stops future automated billing and leaves any unused pre-pay balance as the central refund/return issue. The official guidance explains that changing account type (pre-pay vs pay-as-you-go) requires closing and opening accounts, which is why balances and timing matter.
Notice periods and billing cycles: vehicle crossings are charged at midnight the day after a crossing for pay-as-you-go; one-off payments may cover future crossings for up to 12 months. These timing rules determine whether a crossing charge will fall inside or outside the final billed period when an account is closed.
Proration and refunds: pre-pay balances represent credit; if you close an account with unused pre-pay funds you should expect the balance to be handled according to the operator’s account terms. Public documentation does not present a detailed, step-by-step refund timeline, so consumers need to plan for administrative processing time and possible verification checks.
Legal rights and consumer protections that matter for Dart Charge
Consumer protections relevant to Dart Charge focus on billing accuracy, dispute resolution and fair handling of penalties. The operator publishes information about payments, charges and PCNs, and there is a public complaints route for disputes about fines and billing.
Keep legal claims concise and document-driven: show crossing dates, transaction records and any account balance screenshots. Where a penalty notice is issued, the published process allows challenge or appeal under the PCN rules; timelines for those challenges are strict, so act quickly if you intend to dispute.
Documentation checklist for Dart Charge actions
- Vehicle details: registration number and any V5C references.
- Transaction logs: dates, amounts and reference numbers for top-ups or charges.
- Account statements: screenshots or printouts showing balance and recent crossings.
- Penalty notices: PCN reference and date received.
- Proof of identity: documents used for local resident discounts or account verification.
- Communication log: dates and brief notes on any contact attempts and responses.
Keep these items organised in a single folder or digital archive for quick retrieval if you need to escalate or dispute a charge. Use strong labels on each item so you can find key evidence fast.
Common pitfalls and how to avoid them
- Missing the midnight payment window: crossing dates are recorded automatically and late payments can trigger PCNs; check payment timing rules carefully.
- Assuming discounts continue automatically: local resident discounts require ongoing eligibility verification and can be removed if documents are not kept up to date.
- Unclear balance reporting: reconcile top-ups with crossing records to avoid disputed shortfalls. Trust public reviews that report confusion; keep receipts.
- Delays in dispute response: the operator has public service assessments noting improvements needed; expect some cases to take longer to resolve.
How to handle refunds, disputes and chargebacks
Refunds for remaining pre-pay balances are typically an administrative process and may require identity verification. Expect processing time and possible administrative holds if there are outstanding queries about crossings or enforcement notices. The official published material outlines account types and charging rules but does not provide a highly detailed refund timeline, so prepare for variability.
If you plan to dispute a charge or a penalty, gather the documentation checklist items and follow the operator’s published dispute steps. Public user reports emphasise clear, dated evidence as the most effective support for disputes.
Address
- Address: Dart Charge P.O. Box 309 Leeds LS11 1HJ
What to expect after cancelling Dart Charge
After an account closure or service stop expect these operational outcomes: final account reconciliation, handling of any unused pre-pay balance, and closure confirmation from the operator. Timing varies by workload and verification needs.
Practical next steps you can take after an account is closed: monitor bank or card statements for any residual debits, keep a copy of the final account statement, and archive the documentation checklist items for at least 12 months in case a PCN or follow-up query arrives. Public reviews show follow-up queries can surface weeks after closure, so retain evidence.
If a penalty notice arrives after closure, the published process allows for a formal challenge; document dates and evidence of payments or crossings to support your case.
Further perspectives and next steps
Decide which account details or balances are most important for you to preserve, and assemble the documentation checklist before you act. Keep records of crossing dates and payments, and be prepared to escalate with clear evidence if a dispute arises. Monitor official service announcements for system changes or outages that can affect payment deadlines.