Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Paytm Fastag
postal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Paytm Fastag service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Paytm Fastag: Complete Guide
What is Paytm Fastag
Paytm Fastag is an electronic toll collection tag issued under established FASTag systems and sold through Paytm platforms to prepay tolls and carry a refundable security deposit. The service links a tag to a vehicle registration number and keeps a wallet balance from which tolls are deducted at highway plazas.
Paytm documentation states typical costs include a one-time tag fee and a refundable security deposit that varies by vehicle class, plus a minimum recharge amount for ongoing use. These operational charges and minimum top-up rules are set out in Paytm's FASTag guidance.
How cancellations typically work for Paytm Fastag
Cancelling a Paytm Fastag generally triggers an account closure workflow that affects the tag status, the linked wallet balance, and the refundable security deposit. This means outstanding tolls and any penalties are usually reconciled before any deposit refund is approved.
Users report that refunds for the security deposit and remaining wallet balance are processed after verification steps such as KYC or vehicle verification; timing can vary from a few days to several weeks depending on the issuer and regulatory events that affect the issuer. In practice, the issuer may require completion of internal checks before releasing funds.
Customer experiences with cancellation
What users report
Public reviews and forum posts show a mix of experiences. Many users describe straightforward refunds of the security deposit after closure, while a notable proportion report delay, KYC holds, or refunds being routed to an in‑service wallet instead of a bank account.
News coverage of regulatory changes affecting Paytm Payments Bank has also shaped experiences: when an issuer is removed from the authorised list or subject to deposit restrictions, many users face timing and usability issues that complicate closure and refund processes.
Recurring issues and practical takeaways
Users repeatedly note these practical themes: reconciliation of outstanding tolls before refund, delays linked to KYC, and unclear timelines communicated during the process. Forum threads commonly recommend verifying final balances and monitoring communications for confirmation of closure and refund status.
As a result, expect a period of account reconciliation and a variable refund timeline; plan for up to several weeks in some reported cases, and keep records of any confirmation notices you receive.
Refunds, timing and fees for Paytm Fastag
Refund eligibility normally depends on the tag type and timing: the refundable security deposit is distinct from prepaid wallet balances and is usually returned after all dues are cleared. This difference matters because a refundable deposit is typically subject to final reconciliation.
Processing times reported publicly vary: some users see refunds within about a week, while others report multi‑week holds especially when regulatory actions affect the issuer. There may be no proration for unused wallet credit beyond the core reconciliation process.
| Item | Typical charge (INR) | Approx A$ (mid‑market, approx) |
|---|---|---|
| Tag issuance fee (example) | ₹100 | A$1.66 (approx). |
| Security deposit (example range) | ₹200 - ₹500 | A$3.32 - A$8.30 (approx). |
| Minimum recharge | ₹100 | A$1.66 (approx). |
The A$ conversions above are approximate and based on recent mid‑market INR→AUD rates; actual amounts will vary with exchange spreads and timing.
Plans and pricing overview for Paytm Fastag
Paytm materials do not present subscription "plans" in the sense of recurring memberships; costs are mainly transactional: one‑time tag charges, security deposits set by vehicle class, and recharges to a toll wallet. That means pricing is usage and vehicle class driven rather than plan driven.
| Feature | Paytm Fastag | Bank‑issued FASTag (typical) |
|---|---|---|
| Primary cost model | Tag fee + refundable deposit + wallet top‑ups | Similar model: tag fee + deposit + top‑ups |
| Refund handling | Deposit refunded after reconciliation; reported delays possible | Varies by issuing bank; often processed within bank timelines |
| Regulatory impact | Recent removal of Paytm Payments Bank from some authorised lists affected usability for some users | May be less affected if bank remains authorised |
Common pitfalls and mistakes to avoid
- Assuming instant refund: Expect verification and reconciliation before funds are released.
- Not checking final balance: Verify tolls and wallet balance before initiating closure steps.
- Ignoring KYC holds: Outstanding KYC verification can delay refunds or transfers.
- Not keeping records: Missing transaction records makes disputes harder to resolve.
Documentation checklist
- Vehicle registration or copy of registration certificate showing the vehicle registration number.
- Identity proof copy used for the original Fastag KYC.
- Proof of payment or transaction history showing tag purchase and top‑ups.
- Final balance record screenshot or statement showing wallet balance before closure.
- Any official confirmations or closure reference numbers you receive during the process.
Disputes, chargebacks and escalation
If a refund or deposit return is delayed or disputed, preserve all documentation and follow formal dispute channels offered by the issuer. This means keeping date‑stamped records of your closure request and any acknowledgements.
For unresolved financial disputes, Australian consumers may be able to take the matter to an independent dispute resolution scheme for financial services; this route can handle delays in refunding deposits or mishandled balances after closure.
Under consumer law, businesses must not misrepresent refund rights and consumer guarantees apply to services sold to local consumers; where the provider is a financial services business, AFCA is the relevant independent body for financial complaints.
Address
- Address: No postal address found for cancellation of Paytm FASTag in Australia or globally.
What to Do After Cancelling Paytm Fastag
After closure, actively monitor the payment method used for refunds and your bank statements for the expected deposit return. Keep an eye on any final deductions for tolls or penalties so you can reconcile the final amounts received.
If a refund does not arrive within the timeframe you were given, escalate using documented dispute channels and consider contacting independent dispute resolution if the issuer is a financial services entity; keep all documents ready for a complaint.
Finally, treat this as a records and timing exercise: maintain copies of your documentation, note decision dates, and be prepared to reference regulator guidance if needed. Doing so protects your consumer rights and supports a focused follow up if the refund is delayed.