Postclic unlimited subscription: promo at A$1.61 for 48h with a mandatory first month at A$87.71, then A$87.71 per month without commitment
Cancel CASH PASSPORT
in 30 seconds only!
Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Cash Passport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Cash Passport: Complete Guide
What is Cash Passport
Cash Passport is a multi-currency prepaid travel card originally distributed in Australia under the Cash Passport brand and later integrated into Travelex's prepaid card lineup. The card lets users load multiple foreign currency wallets onto a single plastic or digital card, carry a preloaded balance and spend overseas without using a credit card for every transaction. Product pages note the card supported reloads and currency wallets and that new multi-currency Cash Passport sales have been replaced by the newer Travelex Money Card in the local market.
From a consumer perspective the product behaved like other prepaid travel cards: funds are held on the card, certain fees apply for top-ups, currency conversions and card closure, and rules differ between initial purchases, reloads and expired cards. Official documentation explicitly treats initial online Cash Passport orders differently from reloads when it comes to reversals and refunds.
Subscription plans and fees for Cash Passport
Cash Passport was not a subscription service in the usual monthly sense but a prepaid product with fees tied to card purchase, reloads, currency conversions, ATM and merchant transactions, and balance closures. The provider's public terms set out specific rules for refunds of initial online purchases and state that reloads cannot be reversed once confirmed.
| Product | Availability | Typical fee notes | Cancellation/refund pattern |
|---|---|---|---|
| Multi-currency Cash Passport | Legacy product - replaced by Travelex Money Card | Fees vary by action; online card surcharge refunds may exclude card surcharges; reloads are generally irreversible. | Initial online purchase refundable prior to collection; reloads not cancellable once paid. |
| Travelex Money Card | Current replacement product | Reload and conversion fees, possible cash-out fees; card transfer options for legacy card balances. | Balance transfer options from Cash Passport available; card closure/cash out may attract fees. |
Customer experiences with cancelling Cash Passport
What users report
Many public reviews praise convenient ordering and pickup when currency was available, while a significant subset of reviewers report frustration around card functionality, conversion rates and customer support responsiveness. Review platforms show a mix of high satisfaction and detailed complaints about getting refunds, resolving balance issues and the perceived cost of currency conversions.
Some forum threads and independent reviews document lengthy complaint processes and disputes that escalated to external dispute bodies in a few cases. One reviewer described pursuing a formal complaint that proceeded to an external review process before resolution. These accounts commonly emphasise documentation gaps, delays and surprise fees when cashing out or converting balances.
Recurring issues and practical takeaways
Users frequently mention these recurring themes: unclear distinctions between initial orders and reloads, non-reversible reloads, currency conversion costs that erode value on cash-outs, and inconsistent app/balance updates. These are the practical takeaways drawn from public feedback.
Real-user quotes illustrate the tone of feedback. For example, reviewers on independent Australian platforms called out poor conversion outcomes and slow complaint resolution. Use these reports as context for what to expect when seeking refunds or closures.
How cancellations typically work for Cash Passport
Initial purchases made online had a distinct treatment: documentation indicates an initial online Cash Passport order could be cancelled prior to collection and refunded, subject to refund processing time and deductions such as card surcharges where applicable. Reloads completed via the online service were described as final and not eligible for cancellation.
Expect refund timing to reflect payment origin rules: refunds to a card or bank account can take up to 10 business days to appear depending on the card issuer or banking processes. Terms note refunds are sent back to the original payment source for security reasons.
When the provider replaces a legacy product with a new card type, specific transfer windows and conditions are often set (for example, a requirement to transfer funds within 30 days of purchasing the replacement card). If balances remain after card expiry, documented options include transfer to a new provider card or cashing out with potential fees.
Legal rights and dispute options relevant to Cash Passport
Financial dispute resolution routes are available when an issuer's internal complaints process does not resolve an issue. The terms and support pages reference the national financial ombudsman service for unresolved complaints and set target response windows for complaints. Keep in mind these avenues are for financial disputes tied to card services.
If a complaint escalates to an external dispute body, expect a documented timeline and potential time limits for lodging a dispute. Keep strong records of dates, transaction IDs and correspondence to support any external review.
What to prepare before you seek cancellation or cash out of Cash Passport
Preparation reduces friction and strengthens your case if disputes arise. Below is a focused documentation checklist to gather before requesting a refund, balance transfer or cash out for a Cash Passport product.
- ID and verification: photocopy of accepted ID used when card was issued or registered.
- Proof of purchase: order reference, transaction receipts and date of purchase.
- Reload records: evidence of any reloads, amounts and timestamps.
- Transaction history: the card's transaction ledger showing debits, credits and wallet conversions.
- Balance statements: recent balance snapshots and screenshots from the card management app where relevant.
- Complaint record: concise timeline of each contact attempt, who you spoke to and any reference numbers.
- Bank/card statements: showing the original payment and any refunds received or missing.
Common pitfalls and how to avoid them with Cash Passport
Avoid these frequent mistakes that make cancellations and cash-outs harder to resolve.
- Missing proof of payment: keep the original payment method records; refunds are often restricted to the original source.
- Miscalculating conversion losses: converting remaining balances between wallets can generate substantial fees; estimate conversion impact before converting.
- Assuming reload reversibility: reloads are usually final under the posted terms; treat reloads as irreversible unless the provider's terms state otherwise.
- Inadequate escalation logs: record every step of your complaint so external reviewers have a clear timeline.
How refunds, proration and cooling-off interact with Cash Passport
Cash Passport terms distinguish between product purchase, reloads and card expiry. Cooling-off rules that apply to typical consumer contracts do not automatically override specific prepaid card terms about reloads and collected orders. Check the provider's product terms to confirm any limited reversal rights for initial purchases.
Proration is uncommon because the product is prepaid rather than subscription-based. Refunds normally reflect the unspent balance less any applicable fees and surcharges outlined in the provider's terms. Expect standard banking processing times for refunds.
Handling disputes and chargebacks for Cash Passport transactions
If you believe an unauthorised or incorrect transaction occurred, your first step is to document the transaction, preserve account statements and file a complaint with the card issuer's internal complaints process. Terms highlight that certain disputes may be handled by the card network or the issuer and that timelines apply.
When internal resolution fails, an external dispute mechanism can be used. Keep concise records and obey any time limits the external body sets for lodging complaints. Accuracy and completeness of your supporting documents materially improve chances of a favourable outcome.
Documentation checklist
- Order reference: original order ID or receipt.
- Payment proof: card or bank statement showing the purchase or reload.
- Card details: masked card number, expiry and any wallet identifiers.
- Transaction list: exported or screenshot transaction history.
- Complaint timeline: date-stamped record of every contact attempt and any response.
- External escalation records: copies of any correspondence with an external dispute body.
What to expect after you request a cancellation or cash out for Cash Passport
Processing times will often depend on the payment method used originally. Terms note refunds to cards or bank accounts can take up to 10 business days after the provider receives a valid cancellation request. This timeframe is typical for card refunds due to intermediary bank processing.
When a balance is transferred to a replacement product, providers sometimes set a limited window for transfers and may charge a fee for cashing out balances instead of transferring them. Plan for short processing windows and possible fees if you opt for a cash-out.
Comparison: alternatives and feature recap
For context, consumers often compare legacy Cash Passport features with replacement prepaid cards and multi-currency fintech options. The table below highlights common axes of comparison rather than recommending any single provider.
| Feature | Cash Passport (legacy) | Travelex Money Card / alternatives |
|---|---|---|
| Multi-currency wallets | Yes - supported multiple currencies on one card | Yes - offered by modern equivalents; features and currency lists vary |
| Reload reversibility | Initial purchase refundable prior to collection; reloads final | Varies by provider; check reload terms |
| Cash out or balance transfer | Possible with fees or via transfer to replacement card | May be available; fees and windows vary |
| Consumer feedback | Mixed: praise for convenience; complaints about conversion costs and support | Varies widely; compare public reviews and terms before switching |
Practical checklist before you proceed with a cancellation or cash out
- Confirm the nature of the transaction: is it an initial purchase, an uncollected order, a reload or an expired-card balance?
- Gather all transaction evidence: receipts, order references and payment records.
- Estimate conversion impact: calculate the likely fees or conversion losses if you plan to convert remaining wallets.
- Decide escalation path: prepare to use the issuer's formal complaints process and external dispute options if needed.
What to do after cancelling Cash Passport
After you have initiated a cancellation or balance transfer, monitor payment channels and statements for the refund or transfer posting within the expected processing window. Retain all documents related to the process in case you need to escalate.
If the refund or transfer does not appear in the expected timeframe, escalate through the issuer's formal complaint route and, if unresolved, consider lodging an external dispute with the national financial complaints authority. Keep a concise timeline to speed review.