Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Continuous Payment Authority
GPO Box 40
2001 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Continuous Payment Authority service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Continuous Payment Authority: Easy Method
What is Continuous Payment Authority
Continuous Payment Authority (CPA) is a card-based recurring payment permission where a business keeps your credit or debit card details and charges them at agreed intervals or when a bill becomes due. CPAs cover fixed subscriptions, variable billing for services, and trial-to-paid conversions where merchants can take amounts without reauthorisation for each transaction.
First, CPAs differ from direct debits because the merchant uses card details rather than BSB/account numbers, and amounts can be variable within the merchant’s terms. Next, card schemes and consumer protections apply to disputed or unauthorised CPA transactions, but practical outcomes depend on evidence and timing.
Customer experience with cancellation
What users report
Users frequently report three recurring experiences: easy enrolment, difficulty stopping charges, and inconsistent responses from banks or merchants when charges continue. Many stories on public forums describe consumers still being billed after asking for a stop, or needing to replace cards as a last resort.
Investigative reporting and consumer advocacy pieces document systemic problems where automatic deductions continued after customers thought they had cancelled, and where welfare deduction schemes were misused by some businesses. These reports emphasise the practical harm when CPAs are not promptly cancelled.
Recurring issues and practical takeaways
First, banks and card issuers have obligations under payment rules to investigate unauthorised transactions and consider refunds, but outcomes vary with the evidence supplied and timeframes. Next, many users succeed only after persistent documentation, escalation, or blocking the card number. Keep records and act fast.
Additionally, app-store subscriptions and merchant-stored card agreements can behave differently; users report that app-store-managed subscriptions may be easier to manage centrally compared with merchant CPAs that live on a business’s systems. Monitor statements and know which payment channel was used when you signed up.
How cancellations typically work for continuous payment authority
First, withdrawal of permission for a CPA should stop future merchant-initiated charges once the authority is effectively cancelled. Card issuers and banks are expected to treat continued charges after cancellation as unauthorised and investigate them under the ePayments Code and scheme rules.
Next, billing cycles and notice periods matter: if a payment has been scheduled before a cancellation takes effect, the charge may still go through. Proration and refunds depend on the merchant’s terms and whether the charge is deemed authorised or unauthorised.
Most importantly, chargebacks and disputes are available but time sensitive. Card scheme chargeback windows and issuer timeframes can limit options; banks often require prompt notification and supporting evidence to proceed. If a chargeback is declined by the merchant’s bank, external dispute schemes can be the next step.
| Payment method | How it works | Typical refund/dispute route |
|---|---|---|
| Continuous payment authority (CPA) | Merchant stores card details and charges as allowed by agreement | Issuer investigation, chargeback; merchant refund policies vary |
| Direct debit | Merchant debits bank account via BSB/account with direct debit authority | Bank can reverse unauthorised direct debits; scheme protections apply |
| App-store subscription | Platform manages recurring payments for apps/content | Platform refunds or subscription control via app-store dispute processes |
| Card-on-file recurring billing | Similar to CPA but often used for in-app or marketplace payments | Issuer chargeback and merchant policy; tokenisation may affect handling |
Subscription plan examples that commonly use continuous payment authority
Many digital memberships and ongoing services use CPA-style billing. Examples include monthly content memberships, recurring service plans, and trial-to-paid conversions. Pricing and renewal terms are set by the merchant; amounts and commitment periods vary by plan.
| Service type | Typical billing cadence | AU price range |
|---|---|---|
| Digital membership (e.g. content platform) | Monthly or annual | Varies |
| Ongoing service (e.g. maintenance, delivery) | Weekly, monthly | Varies |
| Trial converted to subscription | One-off trial then recurring monthly | Varies |
Documentation checklist
- Proof of sign-up: transaction dates, promotional terms, or screenshots showing the initial agreement.
- Billing statements: clear lines showing recurring charges and amounts.
- Cancellation attempts: dated notes recording when you sought to stop the authority and any responses received.
- Refund or dispute records: any written outcomes, reference numbers, or bank response summaries.
- Relevant contract clauses: terms that describe renewal, notice periods, and refund rules.
Common pitfalls and mistakes to avoid
- Delay: Waiting too long to begin a dispute can remove chargeback options.
- Incomplete records: Missing transaction dates or amounts weakens a dispute case.
- Assuming one-size-fits-all: Merchant policies and card-scheme rules differ; treat each case on its facts.
- Relying on verbal promises: Always capture any agreement or confirmation in writing where possible.
- Not checking the payment channel: App-store vs merchant-stored card matters for how a dispute is handled.
How disputes, chargebacks and refunds are handled
First, unauthorised or incorrectly continued CPA charges are typically treated as disputes under card scheme rules and the ePayments Code. Issuers investigate and may provisionally credit accounts while they pursue a chargeback. Time limits apply and vary by bank and scheme.
Next, if your bank does not resolve the complaint, escalation to an external dispute resolution scheme is possible. External schemes assess whether the financial institution acted reasonably with regard to the evidence and applicable codes.
Additionally, merchant remediation and regulatory action have occurred in past cases where systemic failures were identified, underscoring that persistence and a clear documentary trail improve outcomes.
Practical tips from a cancellation specialist
First, act quickly: note the next scheduled billing date and begin gathering documentation before that date. Next, organise evidence chronologically and highlight the key disputed transactions.
Additionally, maintain a single clear record for the case: dates you asked to stop the authority, amounts charged afterwards, and bank/merchant responses. Use strong labels and short notes for each item.
Address
- Address: GPO Box 40, Sydney NSW 2001, Australia
What to do after cancelling Continuous Payment Authority
First, monitor card and bank statements for at least two billing cycles to confirm no further charges appear. Keep the documentation checklist handy in case you need to reopen a dispute.
Next, if unexpected charges appear, prepare your evidence pack and pursue the issuer dispute process promptly, then consider lodging an external complaint if unresolved within the issuer’s published timeframes. Useful reference materials include the ePayments Code, card-scheme chargeback rules, and external dispute body guidance.
Most importantly, learn a practical prevention habit: record which payment channel you used at sign-up and keep renewal reminders aligned to your billing cycle to avoid surprise renewals.