Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Latitude Financial
Level 18, 130 Lonsdale Street
3000 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Latitude Financial service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Latitude Financial: Easy Method
What is Latitude Financial
Latitude Financial is a consumer finance group that issues credit cards, interest free plans and retail finance in Australia. The organisation operates a range of credit card products that combine standard credit facilities with interest free plans and rewards, and it services accounts, statements and repayments for customers who use Latitude-issued cards and point-of-sale finance. Latitude markets cards such as Low Rate Mastercard, GO Mastercard and the 28° Global Platinum, and it applies recurring account service or card fees on several products.
Latitude’s product pages and key facts sheets set out headline rates and fees, promotional offers and the terms that govern balances, fees and insurance add-ons. The company also publishes help-centre material on account changes and complaints handling.
| Plan | Fee | Representative purchase rate | Key features |
|---|---|---|---|
| Latitude Low Rate Mastercard | A$69 per year | 13.99% p.a. | Low headline purchase rate; rewards; up to 55 days interest free. |
| Latitude 28° Global Platinum Mastercard | A$0 first year then A$96 per year | Variable (card T&Cs) | Travel perks; no international transaction fees on purchases. |
| Latitude GO Mastercard | A$10.95 per month | Higher ongoing purchase rates; promotional offers apply | Monthly fee structure; interest free plans and retailer offers. |
| Latitude Gem Visa | A$10.95 per month | Variable | Designed for interest free plans and rewards. |
Customer experiences with cancellation
What users report
Public review platforms and news reporting show a mix of user sentiment about Latitude’s products and after-sales service. Many cardholders cite frustration with recurring account fees, perceived complexity of promotional conditions and the effort required to resolve unexpected charges.
Independent reviewers note that some promotional offers require specific spending thresholds or opt-in actions to obtain credits, and that failure to meet those conditions can leave cardholders with ongoing fees. Other reports highlight delays or complications when disputing transactions or seeking chargebacks.
Recurring issues and practical takeaways
Common problem themes drawn from forums and review sites include: unexpected account service fees on cards with monthly charges; confusion about the interaction between point-of-sale interest free plans and credit card balances; and delays in dispute resolution following fraudulent or unauthorised transactions.
Practical takeaways reported by consumers include keeping precise records of promotional terms, monitoring statements for service fees and reconciling retailer instalment plans against the credit balance. Several reviewers advise persistence in escalations and, where a satisfactory internal outcome is not reached, seeking an external review.
How cancellations typically work for Latitude Financial subscriptions and cards
Framework: Latitude’s product terms and the relevant key facts sheet govern closure, outstanding balances, fees and rewards. Account closure is a contractual amendment that does not extinguish accrued debt. The credit contract remains enforceable until outstanding balances are repaid in full.
Notice periods and effective date: Contracts and key facts sheets may specify an effective date for account changes or closure and whether the customer remains liable for a final statement period. Expect your obligations to continue until the account is formally closed in accordance with the product terms.
Billing cycles and proration: Monthly or annual card fees are typically charged per billing period. Whether a fee is prorated on closure depends on the product terms; some fees are non-refundable for the statement period in which they were charged, while others may be adjusted if the terms provide for it. Review the applicable key facts sheet and terms for the exact proration rules.
Outstanding balance and continuing obligations: Cancellation does not remove the requirement to repay any outstanding principal, interest, merchant instalments or default charges. If a promotional balance or instalment remains, that balance will continue to attract the contractual interest or fees until repaid or otherwise resolved.
Cooling-off periods and refunds: A statutory cooling-off period may apply to certain unsolicited consumer credit contracts under the National Credit Code; however, the availability of a cooling-off right and the mechanics of any refund are governed by the specific product terms and the circumstances of the contract acceptance. Do not assume an unconditional refund of fees or charges. Where promotional credits were conditional, reversal or ineligibility may affect refund calculations.
Disputes, chargebacks and AFCA: If a transaction is the subject of a bona fide dispute, cardholder protections and chargeback processes may apply. If Latitude’s internal dispute process does not resolve an issue, external escalation to the Australian Financial Complaints Authority is a recognised remedy for unresolved complaints about credit contracts or complaint handling.
Documentation checklist
- Account identifiers: Account number, statement dates and product name.
- Contract documents: Key facts sheet, terms and conditions, promotional T&Cs.
- Transaction records: Statements showing disputed or recurring charges and merchant receipts.
- Communications log: Dates, names and brief notes of all communications and reference numbers.
- Proof of payment: Receipts or bank records for repayments made during the final billing cycle.
- Third-party authorisations: Any written authority for an authorised representative or financial counsellor.
| Plan | Cancellation implications | Rewards and promos |
|---|---|---|
| Low Rate Mastercard | Outstanding balances remain; annual fee charged per period; proration depends on T&Cs. | Rewards may be forfeited if account closed before credits apply. |
| GO Mastercard | Monthly card fee continues for full statement periods unless terms provide adjustment; promotional credits require eligibility. | Monthly fee may affect net benefit of rewards offers. |
| 28° Global Platinum | Fee waivers (eg first year) do not negate liability for balances; travel protections tied to active cards in some insurance terms. | Travel benefits may cease on account closure. |
Handling refunds, reversals and final statements
Refunds and reversals: Where a refund is due (for example, an overcharge or returned purchase), latitude’s terms govern the timing and method of refund. The presence of a promotional or conditional credit can complicate calculations; the refund may be applied to reduce the outstanding balance rather than issued as a separate payment.
Final statement and residual fees: On closure, expect a final statement that itemises outstanding amounts, accrued interest and any applicable fees. If the final balance remains unpaid, contractual interest and recovery costs may continue to accrue. Carefully review the final statement and retain it as evidence.
Chargebacks and disputed transactions: A chargeback is a commercial mechanism separate from contract termination; it addresses authorisation or merchant performance issues. If you dispute a transaction, document the basis for the dispute and monitor the account for any provisional credits or reversals.
Legal and regulatory considerations relevant to Latitude Financial
In accordance with consumer credit regulation, Latitude is subject to the National Credit Code for regulated consumer credit contracts, and to ASIC oversight for misleading advertising and conduct. Recent litigation involving promotional advertising has reinforced that undisclosed conditions to promotional offers can be actionable. This context informs consumer claims about transparency of fees and promotional disclosures.
If internal complaint handling does not produce a satisfactory outcome, the Australian Financial Complaints Authority provides an external dispute resolution route for unresolved credit and service complaints. Documentary evidence of the account position and prior communications will materially assist any external review.
Practical tips for reducing legal risk and unexpected costs
Read the key facts sheet and product terms before relying on promotional credits; promotional eligibility often contains precise timing and spending conditions. Keep copies of the key facts sheet that applied at the time of your contract.
When a balance is in dispute, separate the contractual repayment obligation from the disputed transaction; paying the undisputed minimum will avoid default while the dispute is pursued. Maintain evidence of payments and reconciliations.
Address
- Address: Latitude Financial Services Australia, Level 18, 130 Lonsdale Street, Melbourne, Vic, 3000
What to do after cancelling Latitude Financial
After an account is closed, retain all final statements and correspondence for at least two years, longer if you anticipate a dispute. These documents are essential if you need to challenge fees, request refunds, or escalate to an external dispute body.
Monitor credit reporting: account closure may be reported to credit bureaux with the final balance and performance history. Verify the credit file entries after closure and raise a dispute if there are inaccuracies. Keep the relevant dates and account numbers.
Escalation and remedies: If a post-closure issue persists, consider lodging a formal complaint under the product’s complaint handling rules and preserving evidence for any external review by AFCA or regulator. Remedies available through external review can include financial compensation for loss, correction of credit reporting, or orders to remedy misleading conduct where applicable.
Practical next steps: ensure complete records of payments, promotional conditions and final statements; check reward or insurance entitlements that may be affected by closure; and confirm how any refunded amounts will be applied on the final account. Retain documentation of any final communications.