Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Qapital
245 5th Avenue, Suite 1610
10016 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Qapital service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Qapital: Complete Guide
What is Qapital
Qapital is a digital personal finance service that bundles automated saving, basic budgeting and optional investing into a single membership. The product markets three paid tiers with a 30-day free trial and promotes tools such as goal-based saving rules, a spend account with a Visa debit card and automated investing for longer-term goals. This model blends an app interface with partner banking and brokerage arrangements; features and the availability of a spend account vary by plan.
Qapital states membership plans are low-cost and designed to be changed or paused without penalty, while regulatory disclosures show partner banks and brokerages are used to hold customer funds. The pricing page lists three monthly rates and the Help Centre confirms a 30-day free trial before billing begins.
How Qapital subscriptions work
Billing is typically monthly after the free trial. Qapital’s published plan structure names Basic, Complete and Premier with incremental features and a trial that begins once a funding account is linked. The company describes immediate billing after the trial and the possibility of changes to fees at its discretion.
For plan changes, Qapital’s documentation says upgrades generally take effect immediately with a prorated charge for the difference, while downgrades commonly apply at the next billing period. The terms also state refunding is not automatic and is granted in limited circumstances at Qapital’s sole discretion, except where law requires otherwise. This means refunds and timing can vary case by case.
| Plan | List price (USD) | Approx monthly (A$) | Key features |
|---|---|---|---|
| Basic | $3/month | A$4.49 approx | Goal-based saving rules; shared goals |
| Complete | $6/month | A$8.97 approx | All Basic plus investing tools and debit card options |
| Premier | $12/month | A$17.94 approx | All Complete plus advanced learning features and early access |
The A$ conversions above are approximate using recent USD-AUD mid-market rates. Use these as guidance rather than an exact billed amount because exchange rates and retailer rounding can change actual A$ charged.
| Feature | Basic | Complete | Premier |
|---|---|---|---|
| Goal creation | Included | Included | Included |
| Investing | No | Yes | Yes |
| Spend card | No | Yes | Yes |
| Extra learning content | No | No | Yes |
Customer experience with cancellations
What users report
Public reviews show two distinct patterns: many users praise the automatic saving and goal features, while other customers report frustration with billing and account closure issues. Independent review sites record both positive testimonials about savings outcomes and complaints about ongoing charges after an attempted closure.
Some complaints filed with consumer platforms detail repeated small monthly charges that were only noticed after months or years, and at least one formal complaint describes being charged for multiple years without clear notice. Other reviewers describe slow or unsatisfactory support responses when they raised billing disputes. These reports point to billing visibility and support responsiveness as the main pain points.
Recurring issues and practical takeaways
Users commonly mention three practical themes: monitor bank statements frequently for small recurring charges, reconcile the merchant name shown on statements because it may differ from the app name, and expect refunds to be considered case by case rather than guaranteed. These points reflect the company’s published terms that refunds are discretionary except where law requires otherwise.
Where a subscription was paid through a third-party merchant, billing disclosures and refund handling may differ from direct merchant billing. This is often why customers see variation in how disputes are resolved and why documentation tracing the charge source matters.
Practical timeline and what to expect
Free trial: Qapital advertises a 30-day trial that begins when a funding account is linked; billing generally starts at the end of the trial unless the subscription is ended before that point. Expect the first paid cycle to be monthly after the trial.
Upgrades and downgrades: Upgrades typically result in immediate access and a prorated charge for the remainder of the billing period. Downgrades commonly take effect at the start of the next billing cycle. These operational details appear in Qapital’s member guidance and help pages.
Refunds and credits: Qapital’s terms say there is no automatic refund entitlement; refunds may be granted to correct errors or in limited circumstances at the company’s discretion. This means each refund request is considered on its facts and supporting evidence.
Documentation checklist
- Payment records: bank or card statements showing dates and amounts of charges.
- Trial and billing dates: date you linked a funding account, date trial ended and dates of first paid charges.
- Plan details: name of the plan active at the time of the charge and any upgrade receipts.
- Transaction identifiers: any merchant reference numbers visible on statements.
- Correspondence log: dates and brief notes of each contact attempt, including the channel used and any response summary.
- Screenshots: non-sensitive screenshots of account screens, receipts or error messages that support your timeline.
Disputes, refunds and consumer rights relevant to Qapital
Under applicable consumer rules, businesses must not misrepresent pricing or cancellation terms and must provide services with due care. Regulators have taken action where subscription terms or cancellation representations were misleading. If you believe a merchant’s behaviour breached those obligations, a complaint to the relevant consumer regulator or dispute resolution body is an available option.
For Qapital specifically, the company’s terms reserve the right to deny refunds except to correct errors or where law requires a refund. That interplay means the outcome of a dispute will rest on the contract terms, the facts of the billing, and applicable consumer protections. Keep documentation that shows whether the service was provided as described.
Common pitfalls and mistakes to avoid
- Assuming a charge is one-off: small monthly charges can accumulate; review statements regularly.
- Missing the trial end date: free trials commonly convert to paid plans automatically at the end of the trial period.
- Not keeping a clear timeline: absence of dates makes it harder to dispute ongoing billing.
- Relying on memory alone: save screenshots and receipts to support your case.
- Overlooking merchant names: the name on your bank statement may differ from the app name, which affects how disputes are handled.
Address
- Address: 169 Madison Ave, #2002, New York, NY 10016
What to do after cancelling Qapital
After you end a membership or otherwise stop using the service, check future statements for unexpected renewals or residual charges for at least two billing cycles. Keep copies of your cancellation confirmation or other closure evidence and align that with transaction dates. This helps if you need to request a refund or raise a dispute.
If a charge appears after your membership ended, collate the documentation from the checklist above and be prepared to show a clear timeline. If resolution with the merchant fails, you can pursue escalation routes available through your payment provider or a regulator; outcomes depend on where the charge originated and the supporting evidence you can provide.
Finally, learn from the experience: set periodic alerts on your statements and keep a simple billing log for any subscription you pay for. This reduces the risk of unnoticed recurring charges and gives you stronger evidence if problems recur.