How to Cancel Revolut: Complete Guide

What is Revolut

Revolut is a digital financial services provider offering multi-currency accounts, debit cards, currency exchange, international transfers and tiered paid subscriptions (Plus, Premium, Metal). Revolut operates in Australia through Revolut Payments Australia Pty Ltd and offers plan-specific benefits such as travel insurance, higher ATM and exchange allowances, and partner subscriptions. These paid plans are billed monthly or annually and are governed by Revolut’s Paid Plan Terms which set out notice periods, refund rules and service entitlements.

The company publishes local pricing for each plan and describes insurance and transfer benefit thresholds as part of the paid plan features. Users typically interact with card and transfer functions alongside the membership benefits provided by the paid tier they choose.

Subscription plans and pricing at a glance

These prices and benefits are published on Revolut’s Australia pricing and help pages and are subject to change under Revolut’s Paid Plan Terms. Annual pricing may offer lower effective monthly cost; check the plan booking period and terms for precise entitlements.

How cancellations typically work for Revolut subscriptions

The legal framework for ending a paid plan is set out in Revolut’s Paid Plan Terms. Key service-specific points: subscriptions have a 12-month term, billing renews monthly or annually, and Revolut requires a notice period before the subscription ends. If Revolut cancels your subscription it states it will not refund amounts already paid. You continue to receive plan benefits during any notice period.

These notice and refund rules are specific to Revolut’s Paid Plan Terms and affect the practical timing of when a subscription stops and whether you will obtain any refund. Plan features continue to apply during notice periods.

Customer experiences with cancellation

What users report

Public reviews and forum posts show mixed experiences. Many users note that cancellations or downgrades may only take effect at the end of the billing period and that billing can continue while the company processes the request. Some users describe difficulties with customer support response times or with understanding exactly when benefits stop.

Independent reviews and forum threads mention that plan changes and refund outcomes depend heavily on the timing of the request relative to the Billing and Paid Plan Terms. These reports often recommend keeping clear records of dates and charges.

Recurring issues and practical takeaways

• Notice periods matter: requests made in the early months of a monthly plan often require a multi-month notice, so the subscription can remain active for a period after you ask to end it.
• Refunds are limited: annual subscriptions cancelled within the first 12 months generally do not receive refunds; prorated refunds are only available after the first 12 months, per the Paid Plan Terms.
• Billing continues during notice: expect to be billed until the end of the applicable notice period; plan benefits usually remain available through that time.
• Support responsiveness varies: public feedback shows that some consumers experience delays or inconsistent outcomes when disputing charges or seeking clarifications. Keep documentation.

Common questions answered

Can I cancel Revolut Premium after 1 month?

Yes, you can ask to cancel after one month. However, if you are on a monthly subscription and you are within months 1 to 4 of the initial term, Revolut’s Paid Plan Terms require a 2 months notice period. This means the subscription will remain active and billing will continue during that notice window and the subscription will end only after the notice period has expired.

Can you cancel premium any time?

You can request cancellation at any time, but contractual notice periods and refund rules differ by when you cancel and whether you are on a monthly or annual plan. After six months on a monthly plan there is no required notice, whereas annual subscriptions are treated differently for refunds.

What happens if I cancel Revolut Metal?

If you end a Metal subscription the same notice and refund provisions apply: monthly notice periods depend on the elapsed months, and an annual Metal subscription generally will not be refunded if cancelled within the first 12 months. Metal-specific benefits (for example a stainless steel card and partner offers) continue during the notice period and cease when the subscription ends.

Documentation checklist

• Subscription proof: record of start date and plan type (monthly or annual).
• Billing evidence: copies/screenshots of invoices and charge dates.
• Notice record: date you gave notice to end the plan and any confirmation reference numbers.
• Terms snapshot: copy or screenshot of the Paid Plan Terms that were in force when you subscribed.
• Dispute logs: records of any complaints or correspondence about charges or refunds.

Keeping these documents will support dispute resolution or any claim with a financial ombudsman or regulator. Strong documentary evidence increases your leverage if billing or refund errors arise.

How to handle billing disputes and refunds

If a charge appears incorrect, gather your documentation and raise the issue promptly. Revolut’s Paid Plan Terms note that complaints can be escalated to the Australian Financial Complaints Authority (AFCA) if they are unresolved within Revolut’s internal complaint timeframe.

Under the Paid Plan Terms Revolut states it will respond and provide a final response within 45 days for complaints escalated through its complaint process; AFCA is an external dispute resolution body that can be used if the internal process does not resolve the matter.

Practical steps to protect your consumer rights

• Check notice periods before cancelling: identify the exact month of your subscription and the notice requirement in Paid Plan Terms.
• Keep clear timestamps: note the date you requested cancellation and the date you expect the subscription to end under the terms.
• Monitor bank statements: watch for unexpected renewals or continuing charges during the notice period.
• Record complaints: if you dispute a charge, keep a timeline of every step taken and the response times you experience.
• Escalate when necessary: if the outcome is unsatisfactory and remains unresolved past Revolut’s published response window, consider external complaint avenues such as AFCA.

What to expect after you end a paid plan

When a paid plan ends you will lose the plan-specific benefits: travel and everyday protection insurance that required an active Paid Plan, higher exchange and ATM allowances, partner subscriptions and any plan-tier card entitlements. Any insurance claims that rely on having an active Paid Plan at time of purchase or covered event may be affected by the timing of cancellation.

Annual plan cancellations within the first 12 months typically do not produce refunds but benefits remain until the end of the subscription period, while monthly notices determine when the plan ends. Keep records of purchases that rely on plan-specific insurance if you may need to claim later.

Address

• Address: Level 28, 161 Castlereagh Street, Sydney, NSW, 2000 Australia

Common pitfalls and mistakes to avoid

• Ignoring the notice timetable: failing to account for the two-month or one-month notice windows can lead to unexpected extra months of billing.
• Assuming pro rata refunds: annual subscriptions often do not carry refunds inside the first 12 months; don’t assume an automatic pro rata repayment.
• Not saving evidence: without dates, invoices and a record of your request it is hard to pursue a dispute successfully.
• Delaying a dispute: timelines matter for charge reversals and for escalation to external bodies; act promptly if you suspect an error.

Alternatives to ending a subscription

Each option has different impacts on billing and insurance eligibility; check the Paid Plan Terms to confirm how the choice affects refund and notice entitlements.

What to do after cancelling Revolut

After your subscription ends, reconcile your statements and confirm the final billing date. Check that plan-specific insurance or partner services are cancelled or transferred where relevant. Retain all relevant documentation in case you need to make a claim or lodge a complaint later.

If any post-cancellation charge appears that you dispute, compile your evidence and follow Revolut’s complaint process and, if unresolved within the published timeframe, consider bringing your case to AFCA. These steps protect your consumer rights and preserve your options for recovery.