Serviço de cancelamento N.º 1 em United States
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Booksy.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Booksy: Complete Guide
What is Booksy
Booksy is an appointment booking and business-management platform widely used by salons, barbers, therapists and other health and beauty professionals. It combines scheduling, client records, payment processing and marketing tools into a single service aimed at reducing administrative load and helping businesses find new clients.
Booksy offers a business subscription product commonly called Booksy Biz that is sold on a subscription basis and is built to support single practitioners through multi-staff salons. Pricing is presented in tiers for users and additional staff and Booksy publishes contact and corporate details on its help pages.
How subscriptions and billing work for Booksy
Booksy subscriptions are typically charged on a recurring billing cycle (monthly or annual) depending on the plan purchased. Billing frequency determines when recurring charges post and when any entitlement to the service ends for the next cycle.
If a subscription is purchased through an app-store ecosystem the purchase terms and refund window for that store can apply. If it is purchased directly with Booksy, different billing and refund rules may apply. This distinction affects who processes refunds and who controls proration.
Published pricing for the Booksy Biz core plan is most commonly shown as US-dollar figures such as USD 29.99 per month for a primary user with additional staff fees reported as USD 20 per staff member; Australian billing details may vary by channel and local taxes. When only foreign currency pricing is published, convert or confirm the equivalent A$ amount at the time of purchase.
| Plan element | Typical Booksy Biz offering |
|---|---|
| Base monthly fee | Reported as USD 29.99/month - listed here as approx A$45/month for one user (approx conversion at time of research). |
| Additional staff | Reported as USD 20 per staff - listed here as approx A$30/staff per month (approx). |
| Free trial | Free trial is commonly available on business plans but length varies by promotion. |
| Payment processing | Card processing and payouts are available; processing fees may be additional. |
Customer experience with cancellation and refunds
What users report
Public reviews show a mix of praise for Booksy’s features and complaints focused on billing, refund timing and support responsiveness. Many businesses value the booking and marketing features, while some users post problems about delayed payouts or difficulty obtaining refunds for provider-level bookings.
Community posts and forum comments often document frustration with account changes, price changes and perceived opacity in how charges are applied or held. There are both positive reports of helpful support and negative reports describing long waits or unclear outcomes.
Recurring issues and practical takeaways
Users frequently note that refunds for customer bookings are handled by the service provider rather than by Booksy in every case, which can lengthen refund timelines. This creates two distinct refund pathways: marketplace-style bookings versus subscription refunds for business software.
Reports suggest careful monitoring of billing statements for unexpected charges, and documenting interactions and timestamps if a refund or correction is needed. Practical takeaways include checking whether charges relate to transaction processing, subscription fees, or provider-managed bookings.
How cancellations typically work for Booksy subscriptions
When a subscription is cancelled the cancellation normally takes effect at the end of the current billing period unless your terms state otherwise. This means access typically remains until the paid period expires and a final charge will not recur after that expiration date.
Proration rules vary by purchase channel. Some sellers refund unused time pro rata, some do not, and app-store purchases may be governed by the store’s refund policy rather than Booksy’s own terms. Always verify the applicable proration rule for the exact purchase path used.
Cooling-off periods under consumer law may apply to certain purchases, but their availability depends on how and where the subscription was sold. For example, digital subscriptions purchased remotely have distinct treatment under consumer-protection regimes when compared with in-person or business-to-business agreements.
Refunds, proration and financial timelines
Refunds for the software subscription and refunds for customer bookings follow different routes. Platform subscription refunds are processed according to the platform’s billing rules; refunds for payments collected by individual service providers are usually processed by those businesses. Expect refund processing times to vary and to include payment-operator clearing windows.
Proration: some subscriptions are prorated when you cancel mid-cycle and some are not. If proration is available it may be automatic or subject to an administrative review. If proration is not available the subscription remains active until the paid period ends without any refund for the unused days.
Disputes, chargebacks and consumer rights relevant to Booksy
If a charge on your card appears incorrect you can raise a dispute with your card issuer or payment provider. Doing so opens a process where the card scheme examines evidence from both parties. This is separate from any internal refund process the service or provider may have.
Australian consumer law protects against unfair contract terms and misleading representations in some circumstances. For subscription services, this can influence whether automatic renewals, hidden fees or lack of adequate notice are enforceable. If you consider a term unfair, you can seek guidance from consumer-protection bodies or obtain legal advice.
Common pitfalls and how to avoid them
- Unclear billing channel: Not confirming whether a purchase is billed by Booksy or a third party can complicate refunds.
- Missed timing windows: Expect variations in cooling-off and refund windows between purchase channels.
- Lack of documentation: Not keeping invoices, payment IDs and timestamps makes disputes harder to resolve.
- Assuming instant refunds: Refunds often pass through payment processors and can take several business days to settle.
- Confusing provider bookings with subscription charges: Remember provider-collected payments are different to the platform subscription fee.
Documentation checklist
- Invoice or receipt: copy of the original subscription invoice or billing statement.
- Payment reference: transaction ID or charge reference from your card or payment statement.
- Dates: exact dates of purchase, renewal and any attempted cancellation or dispute initiation.
- Terms excerpt: relevant clause(s) from the terms of service or purchase confirmation showing renewal, proration or refund rules.
- Evidence of loss: if you claim financial harm, keep records showing the impact (for dispute or complaint purposes).
Practical steps for resolving billing problems
Focus on gathering and preserving evidence: billing statements, receipts and any correspondence that records key dates and amounts. This makes disputes easier to manage with payment operators or with a regulator.
If a billing error remains unresolved, escalation options include lodging a dispute through your payment provider, seeking a remedy under consumer law or requesting alternative dispute resolution where available.
Address
- Address: 515 N State St. Suite 460, Chicago, IL 60654, USA
Comparison table: Booksy vs selected alternatives
| Service | Pricing model | Key difference |
|---|---|---|
| Booksy Biz | Subscription (reported in USD; approx A$ figures apply) | All-in-one booking, payments, and marketing tools; reported base plan around USD 29.99/month. |
| Fresha (example) | No subscription / transaction fees option | Marketplace model with optional paid features; different fee structure and payouts. |
| Square Appointments (example) | Subscription + processing fees | Integrated POS and payments with different payout structures and hardware options. |
What to expect after cancelling Booksy
After cancellation you should monitor the next billing statement to ensure recurring charges stop at the end of the paid period. Keep evidence of the cancellation date and the final billing period to support any later dispute.
Check whether any refunds are expected and note that refund timelines can include processor clearing times and additional internal review periods. If you have outstanding amounts that were paid to a service provider via the platform, those remain subject to the provider’s refund policy.
Regulatory options and escalation
If a billing or refund dispute cannot be resolved, escalation paths include the payment-card dispute mechanism, small-claims processes and consumer-protection agencies that enforce obligations under consumer law. Gather your documentation before initiating any formal complaint to improve the chance of a prompt resolution.
For businesses, consider the contract terms and whether a dispute is commercial rather than consumer in nature; different rules and remedies can apply.
Final practical advice
Act early, preserve receipts and timestamps, and separate platform subscription issues from provider-collected payments. This approach gives you the strongest evidence if you need to dispute a charge or seek a refund under consumer law or a payment dispute process.
When reviewing options after cancellation, consider alternative booking platforms and the practical differences in pricing, payout timings and feature sets to select a solution that matches your operational and cash-flow needs.