Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fresha service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Fresha: Complete Guide
What is Fresha
Fresha is a booking, payments and marketplace platform for beauty, wellness and allied services. It combines appointment management, client records, payments processing and an online marketplace that can direct new clients to venues and practitioners. The platform offers a free core tier alongside paid subscription tiers and optional add-ons that expand reporting, marketing and multi-user features. Fresha also operates a marketplace that applies a one-time commission for new clients who discover a business through Fresha rather than through the business’s own channels. The company publishes a set of plan features and transaction fees on its pricing page and maintains a registered Australian entity for local partners.
How Fresha subscriptions and billing work
Framework: Fresha offers tiered subscriptions for businesses and add-on modules sold on a monthly basis. Billing is typically periodic (monthly) and Fresha states there is no long-term minimum commitment; trial periods are available for business plans. The published plan names and feature distinctions are set out on the Fresha pricing page.
Details: Common elements that affect cancellation and refunds include the billing cycle, whether a charge is a one-time marketplace commission or a recurring subscription fee, payment processing charges, and any paid add-ons such as enhanced reporting or marketing tools. Fresha’s documentation lists specific transaction rates and marketplace commission mechanics that determine whether a disputed amount is refundable.
| Plan | Billing model | Typical price (approx) | Notes |
|---|---|---|---|
| Independent | Monthly subscription for single bookable user | A$30.00 (approx) | Core features for one user; 14 day trial noted on pricing page. Amount shown on Fresha site converted to AUD for reference. |
| Team | Monthly per bookable team member | A$22.50 (approx) | Per team member billing; intended for multi-user businesses. Conversion shown as approx. |
| Charge type | Published rate | Representative AU amount |
|---|---|---|
| Fresha marketplace commission (new client) | 20% one-time commission | 20% (one-time) - applies only to new marketplace clients. |
| Online payment processing | 2.79% + $0.20 per transaction (published) | 2.79% + A$0.30 (approx) - conversion of the fixed cent amount shown on the website. |
Customer experience and cancellation
What users report
Synthesis: Public reviews show a mixture of positive product feedback and recurring complaints related to billing and account closure. Many users praise booking and scheduling features, while several report issues when the account changes (new subscription introduction, plan changes) or when charges continue after an attempted termination. Commenters also highlight frustration with marketplace commissions and perceived opacity around which bookings attract fees. These themes appear repeatedly on review platforms and consumer forums.
Representative feedback: Review posts on major platforms describe delayed or partial refunds for disputed charges, continuing subscription charges after a customer sought to end access, and disputes about marketplace commissions on clients who the business considers not to be “new” via the marketplace. Other reports note positive support interactions where specific billing issues were resolved.
Recurring issues and practical takeaways
What tends to recur in user reports: unclear timing of billing cycles and proration, differing treatment of one-time marketplace fees versus recurring subscription fees, and mixed experiences with obtaining refunds for amounts claimed after cancellation. Consequence: businesses should assume that disputes can take time to resolve and that documentation will be central to any remedy.
Practical takeaway: When reviewing public feedback, notice the distinction between fees that are non-recurring (marketplace commissions tied to a booking) and recurring subscription charges; disputes are often about that legal and contractual distinction rather than the technical act of cancelling.
Key legal and consumer rights that matter for Fresha
In accordance with the statutory consumer guarantees regime, services and digital content must be provided with due care and must match their description. If a service fails in a way that amounts to a major failure, a consumer or small business may be entitled to a remedy including cancellation and a refund for unused portions. These principles apply to subscription-based digital services and online platforms such as Fresha.
Cooling-off and subscription reforms: Legislative developments and proposed subscription contract rules introduce or clarify cooling-off mechanics for digital subscriptions and renewals. Where such rules apply, a consumer may have a 14 day cooling-off right at commencement and at renewal, which can affect whether a full or proportionate refund is due. The precise treatment will depend on whether digital content or services have already been supplied and the contractual terms accepted at the time of subscription. Businesses should map these rules to how Fresha treats initial access and renewals when assessing entitlement to refunds.
Documentation checklist
- Subscription evidence: retain invoices, screenshots of plan details and billing dates
- Transaction records: export payment receipts showing marketplace commissions or processing fees
- Communication log: note dates and summaries of any interactions about billing or disputed amounts
- Client records: export client lists and booking records that demonstrate who is a returning client versus a marketplace referral
- Data export: keep backups of appointment notes and client histories before making any account changes
Disputes, refunds and chargebacks - legal considerations
Contractual basis: Whether a refund is due depends on the contract terms (the subscription terms and any add-on terms), the nature of the fault (major versus minor failure), and any applicable statutory right such as the consumer guarantees. Where a fee is characterised contractually as a one-time commission for a marketplace match, that may be treated differently from a recurring subscription payment.
Evidence standard: For a successful remedy you will generally need contemporaneous evidence linking the disputed charge to the relevant booking or period of access. In disputes about marketplace commissions, the business will be expected to show that a client was not a marketplace referral where possible.
Financial remedies: If an authorised charge that is alleged to be incorrect remains, the available financial remedies can include contractual refund mechanisms and dispute processes through the payment provider or card issuer. These routes each have their own time limits and evidentiary requirements; therefore preserve records and act promptly.
Common pitfalls and mistakes to avoid
- 1. Failing to export and preserve client lists and appointment notes before making changes to an account.
- 2. Assuming marketplace commissions are the same as subscription fees; treat them separately in any dispute.
- 3. Overlooking trial or renewal dates and paying for an unintended renewal period.
- 4. Not collating transaction-level receipts that tie commissions or fees to specific bookings.
- 5. Relying on verbal assurances only; keep written records of any commitments.
Address
- Address: Level 4 346 Kent Street Sydney NSW 2000 Sydney, Australia
What to do after cancelling Fresha
Actions to take: export all client and appointment data, reconcile any outstanding commissions or payments, and check that access ends in the expected billing period. Preserve receipts and billing records for at least the statute of limitations period that applies to commercial claims.
Monitor and reconcile: after termination, continue to monitor financial statements and reconciliation reports for at least two billing cycles to detect any unexpected post-termination charges. If an amount appears after the period when access should have ended, rely on the preserved documentation when asserting that charge is incorrect.
Regulatory escalation: where contractual discussion does not resolve a suspected breach of consumer guarantees or unfair contract terms, consider formal complaint channels available under consumer protection laws and keep a clear chronology of events and evidence to support any report. The ACCC and relevant state fair trading offices provide guidance on next steps and remedies.