1. számú lemondási szolgáltatás United Kingdom országban
Szerződésszám:
Címzett:
Lemondási Osztály – Complete Savings
Complete Savings PO Box 5305
BN11 9WD Lancing
Tárgy: Szerződés felmondása – Tanúsított e-mail értesítés
Tisztelt Hölgyem/Uram,
Ezúton értesítem Önöket arról, hogy felmondóm a Complete Savings szolgáltatásra vonatkozó számú szerződést. Ez az értesítés határozott, egyértelmű és félreérthetetlen szándékot jelent a szerződés felmondására, a lehető legkorábbi időponttól vagy az alkalmazandó szerződéses felmondási időnek megfelelően.
Kérem, hogy tegyék meg az összes szükséges intézkedést annak érdekében, hogy:
– a tényleges felmondási dátumtól kezdődően szüntessék meg minden számlázást;
– írásban erősítsék meg ennek a kérelemnek a megfelelő kézhezvételét;
– és adott esetben küldjék el nekem a végső kimutatást vagy az egyenleg megerősítését.
Ezt a felmondást tanúsított e-mailben küldöm el Önöknek. A küldés, az időbélyeg és a tartalom integritása megállapított, ami egyenértékű bizonyítékká teszi, amely megfelel az elektronikus bizonyíték követelményeinek. Rendelkeznek tehát minden szükséges elemmel ahhoz, hogy ezt a felmondást megfelelően feldolgozzák, az írásbeli értesítésre és a szerződési szabadságra vonatkozó alkalmazandó elvekkel összhangban.
A Fogyasztóvédelmi törvénynek és az adatvédelmi szabályozásnak megfelelően azt is kérem, hogy:
– töröljék az összes személyes adatomat, amelyek nem szükségesek jogi vagy könyvelési kötelezettségeik teljesítéséhez;
– zárjanak be minden kapcsolódó személyes fiókot;
– és erősítsék meg az adatok hatékony törlését az adatvédelemre vonatkozó alkalmazandó jogoknak megfelelően.
Megőrzöm ennek az értesítésnek a teljes másolatát, valamint a küldés igazolását.
Tisztelettel,
11/01/2026
How to Cancel Complete Savings: Complete Guide
What is Complete Savings
Complete Savings is a membership cashback programme operated under the Webloyalty group that offers cashback, monthly bonuses and discounted gift cards to members who make purchases through participating retailers.
The service runs on a recurring-membership model with a trial period followed by a monthly membership fee; the specific fee is confirmed in the member's Membership Pack and in the terms and conditions. Furthermore, membership is governed by a detailed membership agreement that sets out billing, renewal and cancellation rules.
Subscription plans and pricing
| Item | Typical detail |
|---|---|
| Trial | Free trial period (commonly 30 days) confirmed at enrolment. |
| Membership fee | A$36.20 per month (approx) - this is an approximate AUD conversion of the commonly reported £18/month fee and should be verified in your Membership Pack. Fees may vary by offer or partner. |
| Billing cadence | Monthly automatic renewal for successive 30-day renewal periods unless terminated in accordance with the agreement. |
Membership details and the exact membership fee are confirmed to members in the Membership Pack issued after enrolment. The operator reserves the right to change fees with advance notice; members have termination rights where material changes occur.
How cancellations typically work for Complete Savings
Framework: the membership agreement distinguishes an Initial Period (trial) and Renewal Periods (typically 30 days). After the Initial Period, the contract renews automatically for successive 30-day periods and the Membership Fee is billed to the member's designated payment method.
Cooling-off and trial rights: when an Initial Period exceeds 14 days the member has a statutory right to cancel within 14 days without penalty; if a trial is offered, cancelling during the trial typically prevents future fees for the first paid period. The Membership Pack confirms the precise start and end dates.
Notice periods and effect of cancellation: a cancellation request generally takes effect at the end of the current paid period unless an immediate termination is requested; in that case, access to benefits ceases from the cancellation date while other rules about accrued cashback may still apply. The agreement states that benefits earned but not yet disbursed will be processed in accordance with the membership rules.
Proration and refunds: termination by the operator on notice may trigger a pro rata reimbursement for unused time in a paid period. Conversely, members who cancel partway through a paid period commonly retain access to benefits until the period ends; immediate cancellations may forgo ongoing access but do not always entitle members to additional refunds. Check the Membership Pack for specifics.
Customer experience and cancellation feedback
What users report
Public reviews and forum discussions show two recurring themes: praise from members who claim meaningful cashback, and numerous complaints about unexpected or recurring charges where users say they did not intend to continue membership. Many complaints reference a monthly fee and surprise debits.
Representative customer wording (paraphrased or short quoted extracts): reviewers have described the charge as "£18 per month" being unexpected, and some used language such as "can't give less than 1 star". These comments appear on consumer review platforms and forum threads. Use these comments only as indicators of user experience rather than as factual proof of wrongdoing.
Recurring issues and practical takeaways
Members commonly report the following operational problems: unclear presentation of ongoing fees during enrolment, automatic renewals that post to bank statements under cryptic merchant descriptors, and delays when seeking refunds for unintended charges. Regulators have examined some advertising and promotional language used by the operator.
Practical takeaway: retain direct documentary evidence of how and when you enrolled, the dates shown in any Membership Pack, and your relevant bank or card statements. These items are the core evidentiary material you will need if you dispute a charge or seek a refund.
Legal rights and contract points that matter for Complete Savings
Contract formation: membership is formed when you accept the terms and pay the Membership Fee; the Membership Pack forms part of the agreement and is the primary reference for fee amounts and effective dates. Keep the Pack for your records.
Automatic renewal and your obligations: the T&Cs set out automatic monthly renewal and the billing device to which fees are charged. The operator gives at least 30 days' notice for fee changes; that notice triggers termination rights if the change is material.
Statutory cooling-off: where the Initial Period is longer than 14 days, members retain a 14-day statutory right to cancel without reason; the agreement also confirms cancellation rights during free trial periods. Use the Membership Pack to confirm specific dates.
Disputes, chargebacks and refunds
Financial remedies: if unauthorised or erroneous charges post after cancellation attempts, members commonly raise disputes through their card issuer or bank. Financial institutions assess disputes against documentary proof such as the Membership Pack, account statements and any correspondence.
Documentation expectations: expect to provide evidence of the date you claim to have cancelled, dates of the charged transactions and any membership confirmation. In cases where the operator terminates a membership on notice, the operator may be obliged to pro rata reimburse the unused portion of a paid period.
Documentation checklist
- Membership pack: copy or screenshot of the membership email/pack that confirms start dates and the fee.
- Terms of service: the version in force at your enrolment date (take a screenshot or save a PDF).
- Payment records: bank/card statements showing the merchant descriptor and dates of debits.
- Proof of identity: ID or bank details if requested for benefit disbursement (photo ID, bank account evidence).
- Timeline: brief dated timeline of enrolment, trial period, charges and any communications you initiated.
Common pitfalls and how they affect claims
- Automatic renewal confusion: failing to note renewal dates in the Membership Pack often means members are charged for an additional period before they become aware.
- Cryptic statement descriptors: charges appearing under compact merchant codes can delay recognition and challenge of the charge.
- Evidence gaps: lack of the Membership Pack or dated screenshots weakens a refund claim or a bank dispute.
- Multiple enrolments: re-enrolment or multiple trial use can be treated by the operator as misuse and affect entitlement to accrued benefits.
Address
- Address: Complete Savings PO Box 5305 BN11 9WD Lancing
Table: comparison of membership features and consumer implications
| Feature | What it means for you |
|---|---|
| Free trial (commonly 30 days) | Opportunity to evaluate benefits; check exact trial length in Membership Pack to determine your cancellation window. |
| Monthly automatic billing | Fees recur every 30 days unless the agreement is terminated in accordance with the T&Cs; plan amounts are confirmed in the Membership Pack. |
| Accrued cashback | Cashback earned but not yet disbursed will typically be processed in accordance with the agreement; operator may request identity verification before disbursement. |
What to expect during and after a cancellation
Timing: cancellations commonly take effect at the end of the current paid Renewal Period unless immediate cessation of benefits is requested; immediate cessation may curtail access to benefits with differing refund consequences.
Data and benefits: the agreement allows the operator to request additional proof before releasing pending cashback; members should expect identity checks and possible short processing delays.
Operator-initiated termination: where the operator terminates on notice, the agreement provides for pro rata reimbursement of membership fees for unused time in the period.
Practical legal precautions
Record keeping: preserve the Membership Pack, the T&Cs active at the time of enrolment, all bank statements showing charges and any written confirmations you receive about membership changes or refunds.
Evidence hierarchy: courts and banks will prioritise contemporaneous documentary evidence (Membership Pack, bank records, screenshots) over later recollections. Consequently, assemble a compact, dated file of the most relevant documents.
What to Do After Cancelling Complete Savings
Monitor statements: check your payment statements for at least two subsequent billing cycles for residual or accidental charges; record any unexpected debit immediately with dates and amounts.
Follow up on accrued benefits: if you have pending cashback, refer to the Membership Pack for the operator's disbursement rules and be prepared to provide identity and bank details if requested.
If charges persist: escalate with your card issuer or bank using the documentary evidence you have compiled; banks evaluate disputes against the same contract and payment records discussed above.
Regulatory recourse: where advertising or enrolment practices appear misleading, complaints can be made to the relevant consumer regulator; public rulings have been published that scrutinise promotional language used by the operator. Keep the Membership Pack and evidence of the promotional representation handy if lodging a complaint.