How to Cancel Backblaze: Complete Guide

What is Backblaze

Backblaze is a cloud storage company that provides two principal offerings: computer backup for individual and business endpoints, and B2 object storage for developer and enterprise workloads. The backup product is licensed per computer and offers continuous backup of user-generated files and attached external drives; B2 is a pay-for-usage object store offering archival and active-cloud capabilities. Backblaze positions itself as a low-cost provider with simple pricing tiers and predictable storage fees for B2 customers. Backblaze operates globally and publishes separate product documentation and pricing pages for its Personal Backup, Business Backup and B2 services.

Subscription plan snapshot (pricing and structure)

Backblaze sells time-based backup licences (monthly, annual, multi-year) for the per-computer backup product, and usage-based pricing for B2. Published list prices on Backblaze documentation are in US dollars; the table below converts headline figures into Australian dollars as an approximate reference. Conversion marked "approx" uses a recent mid-market USD/AUD rate. Always check the account billing statement for the exact amount charged in your local currency.

Notes: figures in the table are converted and rounded for clarity; Backblaze publishes prices in USD and the vendor applies billing and tax adjustments at the time of charge. The product suite includes features such as unlimited personal backup (per license), administrative controls for business plans, and S3-compatible APIs for B2.

Cancellation rights and billing rules for Backblaze

Framework: Backblaze’s published policies describe refunds, prorated licences and dispute windows as elements of the billing lifecycle. These elements interact with the chosen billing period (monthly, annual, multi-year) and the point in a billing cycle when an account condition changes.

Refunds and cooling-off: Backblaze’s payments policy states that for one-year and two-year plans a full refund can be requested within 30 days of subscribing to those plans. That is a contractual refund window that the provider has recorded; it is separate from statutory consumer guarantees under local law. For shorter billing periods and pay-as-you-go B2 usage the policy does not set an identical unconditional refund window.

Proration and incremental licences: Backblaze documents prorated handling for incremental licences added mid-subscription; a licence added part-way through an existing billing term will be prorated to the next renewal date. This affects the amount you are charged when you add or change seats or computers during an active period.

Charge disputes and time limits: Backblaze states a 45‑day window to dispute a charge from the date of the charge. Practically, this is the vendor’s stated timeframe to raise a billing dispute; statutory remedies may run concurrently but the vendor’s page is the first contractual reference many customers will encounter.

Lapsed accounts and data retention: Backblaze warns that lapsed subscriptions can stop backups and continued non-payment may lead to deletion of backed-up files. That operational consequence is important for planning data migration before any termination or interruption of service.

Customer experiences with cancellation

What users report

Synthesis of open feedback from customer review platforms and discussion forums shows a mixed picture. Some long-term customers praise reliability and low cost; other users report difficulties around cancellation, renewal timing, and access to data after account changes. Several reviewers complain about the effort required to avoid an automatic renewal and describe delays or friction when seeking pro rata refunds. Positive reports typically emphasise successful restores and value for money. Negative reports commonly relate to support responsiveness and perceived complexity when managing licences at renewal.

Recurring issues and practical takeaways

Recurring themes in user feedback are: unexpected renewals close to expiry, frustration with workflow for stopping renewals while preserving data, requests for refunds being declined or requiring escalations, and variability in support response times. Some users report successful charge disputes via their bank when vendor-level resolution failed. Counterexamples show users obtaining timely refunds within the published 30-day window for multi-year plans.

Short note on local consumer law and Backblaze

Under consumer guarantees, digital services must be supplied with due care and be fit for purpose; failures that amount to a major problem may entitle a remedy such as a refund or proportionate compensation. Proposed subscription law changes also contemplate explicit cooling-off rights for initial contracts and renewals, and they may affect how proportionate refunds for digital content and subscriptions are treated. These statutory frameworks sit alongside Backblaze’s contractual refund windows and dispute windows. If there is a conflict between statutory rights and contract wording, statutory rights prevail.

Documentation checklist

• Proof of payment: receipt or credit card statement showing the transaction and date.
• Subscription terms: a copy or screenshot of the terms or the payments and refunds page in force when you subscribed.
• Renewal date: evidence of the renewal date or start of the current billing cycle.
• Refund policy excerpt: capture the vendor’s payments and refunds policy for the relevant billing term.
• Data inventory: a log of backed-up files and a record of any attempted exports or restores.
• Dispute trail: notes of any correspondence or ticket numbers including dates and the substance of replies.

Practical legal considerations before you act

Contractual obligations: read the terms applicable to your specific licence, particularly sections on renewal, refund windows and data deletion. In accordance with contract law, timing and the sequence of steps you take can affect remedies. Preserve the version of terms that applied at the time of purchase; changes to terms may not retrospectively alter your rights.

Statutory rights vs contractual clauses: consumer guarantees cannot be contracted out of. Consequently, if the service fails to supply the core functionality promised, or if files are lost through a supplier’s processes, consumer law remedies may be available even if the provider’s terms restrict refunds. Document the deficiency clearly and promptly.

Disputes and chargebacks: a bank or card issuer dispute is a available commercial remedy when a vendor-level resolution fails; however, banks apply time limits and their own rules. Backblaze’s stated 45-day dispute window should form part of the chronology when preparing any complaint to a payment provider or to a regulator.

Address

• Address: 201 Baldwin Ave. San Mateo, CA, 94401 USA

Feature comparison table

Common pitfalls and how they affect legal options

• Relying on timing alone: renewals processed close to expiry can make it harder to claim a charge was unexpected; keep date-stamped evidence.
• Data deletion risk: losing access to backups because of account lapse complicates mitigation and can affect remedies.
• App store vs direct purchase confusion: purchases made through app stores are governed by the store operator’s refund and subscription regime, which can limit the vendor’s ability to process refunds directly. This distinction matters for both remedy pathways and timelines.
• Support response variance: inconsistent support replies and document re-requests can lengthen dispute resolution; keep a clear chronology and copies of each interaction.

Evidence and escalation checklist

• Chronology: a clear timeline of purchase, renewals, technical issues and communications.
• Technical logs: backup logs, error messages and restore attempts tied to dates.
• Billing extracts: card or bank statements showing the exact charge and merchant descriptor.
• Vendor policy captures: the applicable payments and refunds policy and any versioned terms.
• Regulator contacts: keep records of any complaints lodged with a consumer regulator or an alternative dispute resolution body.

What to expect after cancelling Backblaze

Operational consequences: according to Backblaze’s published policy, lapsed or cancelled subscriptions can stop backups immediately and prolonged non-payment or account deletion may lead to permanent removal of stored backups. This consequence is contractual and operational; on that basis, data migration planning is a central post-cancellation task.

Billing and refunds: if you are within a vendor-stated refund window (for example the 30-day window for certain plans) you may be eligible to request a refund under the vendor’s terms. For alleged billing errors outside the vendor’s refund window, the provider’s stated dispute procedures and statutory consumer remedies will determine available options. Maintain documentary evidence to support any refund claim.

Next steps and remedies perspective: consider three parallel tracks: preserving evidence and data, assessing contractual and statutory entitlements, and preparing a clear timeline to present in any dispute or complaint. Where vendor remedies are exhausted, a complaint to a consumer protection agency or lodging a dispute with your payment provider are potential escalation routes; regulators apply statutory deadlines and expect supporting documentation.